Loyalty Program Officer at ARM Life

ARM Life is the Insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. We are recruiting to fill the vacant position below:     Job Title: Loyalty Program Officer Location: Nigeria Job Summary

• Responsible for the end-to-end management of the ARM Elite™ customer loyalty programme, with core objective of driving clientele loyalty and engagement with the ARM brand in order to allow ARM derive maximum Customer Lifetime Value (CTV)

• Program delivery: Responsible for overall performance of the ARM Elite™ customer loyalty programme across the different customer segmentations with a strong focus on driving customer experience and maximizing customer lifecycle value.
• Program Mechanics: Responsible for managing the programme’s infrastructure (e.g. CRM) and mechanics (points system).
• Operations: Responsible for the daily operation of the customer loyalty desk, identifying and resolving issues that impact member experience, and sharing best practices with the Business Development teams (ARM IM & ARM Pensions) and Program steering committee.
• Innovation: Continually improve and innovate the firm’s ARM Elite™ customer loyalty programme in line with best-fit for the customers.
• Strategic Partnerships: Enrollment of new vendors/merchants on the Elite reward network, and management of relationships with existing vendors on the network to enhance and add partnerships that fit the needs and aspirations of ARM Elite™ loyalty card holders.
• Member Engagement: Conceptualize and execute initiatives that drive the ARM Elite programme’s goal of differentiating the ARM brand, developing Member experiences, and driving awareness of ARM value proposition & products.
• Communication Strategy and Tactics: Develop and implement strategies with for driving visibility of the customer loyalty programme amongst the firm’s clientele, as well as communicating current offerings to enrolled clientele.
• Reporting: Provide periodic and ad-hoc reports on relevant and key metrics on the ARM Elite™ customer loyalty programme.

• A B.Sc degree
• A Masters degree will be an added advantage
• At least 3-5 experience in the same role
• Ability to juggle multiple tasks simultaneously;
• Confident and comfortable with clients;
• Creative problem solving
• Hard-working and diligent;
• Enthusiastic and quick-thinking;
• Articulate in oral and written communication;
• Team players focused toward achieving group objectives;
• Detail-oriented.