Live Chat Agent/ Customer Service Executive Job at Perfectedge Technologies Limited

Perfectedge Technologies Limited - A leading Ecommerce Company, is currently recruiting suitably qualified candidates to fill the position below:     Job Title: Live Chat Agent/ Customer Service Executive Location: Nigeria About the Role

• As part of our continued success we are looking for Live Chat / customer service Agents to join our team and play a pivotal role in the next stage of our company’s growth and help us to continue to develop as one of Nigeria’s Leading Ecommerce Company.
• As a key member of the chat team, the Web chat Agent will be responsible for engaging with customers via the Live Chat capability on our website.
• You will be tasked with assisting customers with their purchasing decisions, answering customer queries via chat, emails and phone in regards to company products and services.

• Work to identify the customer's exact
• Consistently working to achieve individual and team targets / KPI’s
• To maintain a high level of product knowledge at all times through ongoing training and daily use of the company’s website
• Offer a high standard of customer service at all times
• Other additional administration duties as required.
• Engaging with a high volume of customers via our live chat system, offering support and guidance to clients through web
• Receive and Promptly Respond to Customer Queries via live chats, emails and phone
• To act in a professional and efficient manner to all enquiries
• Help to Document customer's Issues and Resolutions
• Identify Possible Website Errors

• At least basic higher institution qualification is required
• A great telephone manner as some telephone contact will be required
• Determined to achieve set targets and KPI’s
• Able to deliver a great customer experience
• Problem-solving skills.
• Previous Web chat experience is essential
• Must be a great multi-tasker who is able to work well under pressure whilst juggling a variety of tasks and conversations all at the same time.
• Outstanding written communication skills and a fast typing speed and accuracy are essential
• Meticulous attention to detail
• Previous sales experience is highly desirable