Latest Vacancies at Rovedana

⏲ Nov 7, 2017, 1:21 PM
⋕ View all Banking & Financial Services jobs
⌂ See more jobs at Rovedana Limited

At Rovedana, we believe that Outsourcing can be better delivered in a seamless way and with a human face. Our mission is to deliver that, using Technology, in Africa. We are recruiting to fill the position below: Job Title: Placement Manager Location: Lagos Organizational Responsibilities

Headhunt and poach best fit for both internal and external clients.
Establish and maintain effective relationships with relevant professional institutions and other organizations for effective recruitment in the medium and long term period.
Manage placement project with our partners
Based on the relationships with professional bodies, develops mutual appropriate knowledge and plans projects which enable the attraction and retention of key professionals
Evaluate the quality of recruitment, our process and propose improvements.

Functional Responsibilities:

Source for job opportunities for candidates from companies and through established channels.
Implement the end-to-end selection process always ensuring the quality of the process.
Manage the communication with candidates for the purposes of recruitment and provide all necessary documents and information for the accurate and comprehensive understanding of the Organization’s values and other information.
Proper maintenance and update of the HR Software with the relevant candidate information

Qualifications

Few years doing fantastic things in Recruitment.
You must have hired across multiple industries and roles.

Interested and qualified candidates should: Click here to Apply for this Position Job Title: Service Delivery Manager Location: Lagos Responsibilities Ensuring client satisfaction across all Rovedana’s product or service:

Understanding the needs and requirements of the customer, and moving to meet those needs proactively
Directing and controlling the fulfillment of orders, fielding customer inquiries and resolving customer complaints
Planning, executing and finalizing projects according to deadlines and budgets
To actively contribute to the growth of existing clients and the generation of new business with measurable outcome

Managing team of Client Service Managers:

Training and development of Client Service team in terms of technical knowledge and corporate etiquettes
Provide guidance and support to team
Work allocation and streamlining business operations to optimize usage of business resources
Monitor and evaluate Client Service team
Take part in the policy formulation of the company, especially as it affects the area of service delivery
Solely in charge of delivery service planning but subject to evaluation and approval
Ensure that policies and plans formulated are in line with the organization’s goals
Ensure that policies formulated are fully implemented to achieve policy objectives
Assist in hiring and training the members of the service delivery team
Educate the members of the service delivery team on new policy plans and implication on service delivery
Assess the individual and collective performance of the team members
Recommend team members for reward, which could be praise, financial, or material incentive or promotion
Organize and head meetings with the service delivery team
Prepare periodic reports and present such reports to the senior management
Make recommendations for policy or technological change
Collate data and information on client satisfaction, inquiry, and complaint
Develop new strategies to maintain or improve on the quality of service delivery
Develop strategies to increase profit and minimize cost incurred on service delivery
Carry out research regularly and attend seminars to learn improved service delivery procedures and processes.