Latest Vacancies in a Global FX Brokerage Firm

A global FX Brokerage Firm is looking to recruit a high-caliber individual to join their team based in Abuja (FCT) within the capacity below:

Job Title: Payments Team Leader

Location: Abuja

Job Description

• The candidate will provide leadership for an effective, pro-active and professional Back Office/Payments Team within the Foreign Exchange industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.
• Successful candidates will have experience leading teams in fast-paced retail environments.
• Equiti are looking to employ a bright, enthusiastic individual with a passion for finance, business, payments and trading verticals. This role requires a great level of attention to detail and an individual who is always willing to go the extra mile for their team and our clients.
• Candidates will develop broad skills to support personal growth and organisational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by our company.
• A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. You must be flexible and excited about working in a fast paced, high performance team and company.

Responsibilities

• To take a strong and active approach to lead the Back Office/Payments Team, being visible and available at all times. Providing guidance, instruction, direction and leadership.
• Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends in order to build a highly skilled department.
• Ensure that members of the payment’s operations team adhere to company rules and work ethics.
• Create procedures and the specifications to follow for the execution of projects in the organisation and specify product requirements for operational success.
• Create and expand the current processes and procedures to improve the overall efficiency and documentation.
• Ensure that members of staff adhere to clients’ specifications in the course of production to guarantee client satisfaction, that they are reactive and comprehensive.
• Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
• Build a strong relationship with clients and team members in order to improve the client experience.
• Liaise with departments across different entities to ensure the Back Office/Payments team has all necessary information to perform their roles, cross train across entities to ensure adequate knowledge and cover is in place.
• Assist with ad hoc projects as assigned by the department manager.
• Coordinate monthly reports of the Back Office/Payments Teams performance and production activities.
• Facilitate interactions between the internal team and the hosted platforms for the overall success of the organisation.
• Work closely with the Head of Back Office and Global Head of Payments to ensure timely and accurate requests are dealt with.
• Point of contact for all Local Payment related issues or details.
• Assign tasks to team members in such a way that the more pressing tasks are completed first.
• Oversee the Back Office/Payments Teams daily responsibilities and co-ordinate annual KPI evaluations with Head of BO / Global Head of Payments.
• Manage local relationships with banking and PSP partners.
• Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs and deal with settlements to the House accounts.
• Successfully co-ordinate and manage the delivery and implementation of payment provider systems which can improve operations; extensive compliance checks, client workflow and website presentation.
• Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all adjustments, indemnifications and credits requests.
• Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
• Assisting clients with all queries and requests
• Provides adequate information about the available Payment Providers and solutions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Send holding emails o the complained clients
• Compliance, Risk and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act
• Report Technical errors and follow up on them.

Requirements
This role does not require specific educational qualifications, but these are advantageous in the application process:

• Degree holder in any discipline. Major in Accounting, Finance, Economics, or Business-related.
• 3 - 5 years Team Leader experience in Finance / Banking / Customer Service industries is mandatory.
• Fluent in spoken and written English.
• Strong analytical and problem-solving skills.
• Excellent management and attention to details. Being flexible and adaptable is very important.
• Aptitude for building relationships and ability to communicate on complex issues.
• Fluent in spoken and written English.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Self-starter and able to work with minimal supervision.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Has capacity to adapt to the changing market environment and work well under pressure.
• FX and MT4 knowledge highly advantageous.
• Proficient in all forms of communication externally and internally.
• Punctual, organised, natural leader.

Interested and qualified candidates should:Click here to apply

Job Title: Senior Sales Executive

Location: Abuja

Responsibilities

• Initiate sales for FX products by calling and or/emailing leads
• Source prospective clients through referrals and follow up on all prospects via phone calls and emails
• Develop and maintain relationships with potential clients via telephone, email and face to face
• Update Clients in terms of offerings.
• Gather market and customer information
• Liaise with Marketing department to promote lead acquisition and follow up on targeted marketing campaigns
• Educate clients on the use of platforms, systems and trading processes.

Requirements

• Native Nigerian.
• University / College Degree in Business, Finance, Economics or relevant field will be consider as an advantage.
• 1 - 2 years experience within the financial industry as sales executive.
• Dynamic, results-oriented and self-motivated personality.
• Good knowledge of Microsoft Word / Excel / PowerPoint.
• Excellent communication, networking and negotiation skills .
• Ability to work under pressure and in a fast-paced environment.

Interested and qualified candidates should:Click here to apply

Job Title: Payments Coordinator

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Candidates will develop broad skills to support personal growth and organizational success. 
• A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. 
• You must be flexible and excited about working in a fast-paced, high-performance team and company.
• Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses
• Processing all adjustments, indemnifications, and credits requests.
• Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
• Assisting clients with all queries and requests
• Provides adequate information about the available Payment Providers and solutions.
• Provide the client's guidance on how to use the client’s portal to deposit, withdraw or do an internal transfer between accounts.
• Send holding emails o the complained clients 
• Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act.
• Report Technical errors and follow up on them

Requirements

• This role does not require specific educational qualifications, but these are advantageous in the application process.
• A bachelor's degree in Business Administration, Finance, Marketing, or any relevant field.
• Minimum of 1-year experience in Finance or other fields.
• Fluent in spoken and written English.
• Excellent verbal and written communication skills.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Ability to work under pressure.
• Ability to learn and use business software quickly.
• Positive attitude, high performer, and self-starter.
• Strong Microsoft Office suite skills (Excel and Word).
• FX and MT4 knowledge are advantageous.
• Finance, payment, or banking knowledge/experience is advantageous.
• Ability to work flexible hours and night shifts.
• Excellent interpersonal and customer service skills in English

Interested and qualified candidates should:Click here to apply

Job Title: FX Trainer

Location: Abuja

Responsibilities

• Create educational content for existing and prospective clients from Beginner to Advanced levels.
• Conducting offline seminars and online webinars.
• Assist and support clients in technical aspects of Forex trading and platform related issues
• Organizing and holding interactive forums for traders Educate clients on the use of platforms, systems and trading processes.

Requirements

• University / College Degree in Business, Finance, Economics or relevant field will be consider as an advantage.
• More than 3 years experience within FX industry as a trainer
• Dynamic, results-oriented and self-motivated personality
• Good knowledge of Microsoft Word/Excel/PowerPoint.
• Excellent communication, networking and public speaking skills.
• Ability to work under pressure and in a fast-paced environment.

Interested and qualified candidates should:Click here to apply

Job Title: Client Support Officer

Location: Abuja

Overview

• We are seeking a career minded individual who is highly motivated, and client focused for a full-time position as a Client Support Officer who will be based in our Abuja office, Nigeria.
• The successful candidate will develop broad skills to support personal growth and organisational success within the Foreign Exchange industry for the key operational activities including the implementation of systems and processes.
• You are required to have experience leading teams in fast-paced retail environments.
• The Client Support Officer will be responsible for driving superior customer support to clients through policies, procedures and setting goals.
• You will be up to date on industry products and trends, and train staff accordingly.
• The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, and be able to communicate to an exceptional standard, acting as a role model and mentor to staff.

Key Responsibilities

• Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes.
• Prioritising workload as required and ensuring all calls / visitors are dealt with appropriately to guarantee client satisfaction.
• Maintaining a positive, empathetic and professional attitude toward customers at all times via email, phone and live chat.
• Work closely with all departments to ensure timely and accurate requests are dealt with.
• Responding promptly to customer enquiries and send daily notifications or confirmation emails to customers.
• Build a strong relationship with clients and team members in order to improve the client experience.
• Assist in developing, presenting, and implementing policies and procedures to make sure customers have a satisfactory experience.
• Train new staff on customer service techniques and skills.
• Assist Client Support Coordinators with daily tasks.
• Document filing (including downloading, uploading customer information and documents, or data entering).
• Communicate complex concepts in clear, simple, and understandable terms.
• Ensuring Introducing Brokers group set up is achievedalong with all Partnership tasks.
• Provide assistance with financial transactions together with our Payments team.
• Liaise with internal departments to ensure smooth onboarding experience.
• Providing feedback on the efficiency of the customer service process.
• Formulating and revising customer support policies and promote their implementation.
• Handle existing clients account maintenance requests.
• Guiding clients how to use the trading platforms and company portals.
• Work closely with the Head of Operations to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.
• Oversee the Client Support Teams daily responsibilities.

Qualifications, Experience & Skills

• Degree holder in any discipline. Major in Accounting, Finance, Economics, or Business-related.
• Experience in Finance / Banking industries is an advantage.
• Experience working in Customer Support is required.
• Excellent interpersonal and customer service skills in English.

Key Competencies:

• Strong analytical and problem-solving skills.
• Good time management and attention to details.
• Being flexible and adaptable is very important.
• Aptitude for building relationships and ability to communicate on complex issues.
• Fluent in spoken and written English.
• Goodknowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Self-starter and able to work with minimal supervision.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Has capacity to adapt tothechanging market environment and work well under pressure.
• FX and MT4 knowledgeisa big plus.
• Ability to work flexible hours and night shifts.

Interested and qualified candidates should: Click here to apply