Latest Vacancies at FBDS Nigeria

FBDS Nigeria - A pioneer and builder of an emerging sector consulting company in Nigeria.

We are recruiting to fill the position below:

Job Title: Client Relationship Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Job Details

The ideal candidate must be able to process requests, prepare correspondences and fulfill client’s needs to ensure client’s satisfaction.

Key Responsibilities

Prepare product or service reports by collecting and analyzing client’s information
Cold calling, generate sales leads, and manage both incoming and outgoing calls.
Recommend potential services to management by collecting client’s information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Build sustainable relationships of trust through open and interactive communication
Meet personal/team sales targets and call handling quotas
Keep records of customer interactions, process customer request and file documents
Follow communication procedures, guidelines and policies
Use telephones to reach out to customers and verify request information

Requirements

Minimum of B.Sc. Degree or its equivalent in relevant field.
Proven client’s support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Salary

Job Title: Business Development Consultant

Location: Lagos
Employment Type: Full Time

Job Description

The Ideal Candidate must be able to identify and source prospective new client (i.e., franchisees), develop a business plan, business strategy, marketing strategy, identify new business opportunities.
He/she must passionately represent our brand and be able to ethically coach prospects through the discovery process, financing resolution and market development.
The successful candidate will report to a Senior Consultant and work closely with clients and members of the team.

Duties and Responsibilities

Identify new business opportunities and close deals while fostering a relationship with existing clients and partners to meet evolving needs, increase profitability by creating and implementing an effective sales strategy.
Drive the expansion plan of new outlets for our client(s) within a specified period; track and forecast the new unit pipeline using critical milestones and deliverables to help ensure results.
Execute all new development agreements to achieve development expansion goals.
Promote our client(s) brand, attending conferences and networking opportunities to heighten the visibility of the brand as it relates to development.
Identify, review and validate new unit development opportunities/outlet spaces in Malls Diagnosing business processes or organizational problems, and leveraging data and foresight to determine how our clients can seize new opportunities
Develop business plan and client presentations
Drive a rigorous approach to solving problems in the context of global, economic, technology and social trends
Developing innovative answers to complex business challenges
Work with clients to understand their needs and identify opportunities for value creation
Develop strategy, plans, organization and/or process design, and effective deployment solutions (communications, KPI development, education, training, etc.) to ensure achievement of agreed outcomes for clients and High Street.

Support Existing Outlets Portfolios:

Create strategic development plans for each franchisee and market through in-depth research and data analysis.
Provide clarity and action plan as it relates to the best investment decision for our clients in diverse market and trade areas.
Track and forecast agreed-upon asset actions and timing with respect to (finding new locations, relocations/rebuilds, and remodels).
Assist (clients) franchisees in developing business relationships that are crucial to achieving results.

Qualification and Skills Required

Minimum of a B.Sc in Business Management, Marketing, Economics or related discipline
Minimum of 3+ years’ experience in Business Consulting, Business Development, Finance etc.
Additional Experience in Hub/Mall Management, Retail Development, is an advantage
Vast knowledge of Micro, Small and Medium-scale Enterprise is a Plus.
Broad, strategic thinker. Ability to think big and create innovative solutions as well as the ability to breakdown complex problems to decipher what is most important in making a thoughtful business decision
Good human relation, Project management and problem-solving skills.
Experience in growing retail points of distribution for a brand. Knowledge of business planning, market analysis and competitive strategy, market entry and penetration strategy, development schedule, and general financial analysis
Strong communication skills - both written and verbal
Must have Business Development Acumen and Excellent with Microsoft Office Software Package E.g., Excel and PowerPoint.

Job Title: Social Media Strategist

Location: Lekki, Lagos
Employment Type: Full-time

Job Details

The ideal candidate must be able to develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness.

Key Responsibilities

Design and implement social media strategies to increase online presence to improve marketing/sales efforts.
Manage, create and publish original, high-quality contents
Administer all company social media accounts ensuring up-to-date contents.
Liaise with writers and designers to ensure content is informative and appealing
Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches
Facilitate client-company communication (respond to enquiries, get reviews and organize chats and Q&A sessions)
Prepare weekly and monthly reports on web traffic and ROI
Monitor SEO and user engagement and suggest content optimization
Communicate with industry professionals via social media to create a strong network

Qualifications

Minimum of BSc degree in Marketing or relevant field
Minimum of 2 - 3 years cognate experience as a Social media strategist or Social media manager
Hands-on experience using social media for brand awareness
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Understanding of SEO and web traffic metrics
An ability to identify target audience preferences and build content to meet them
Familiarity with web design and publishing
Excellent multitasking skills
Strong written and verbal communication skills

Salary