Latest Recruitment in a Leading Import and Distribution Company

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Ascentech Services Limited - Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

 

 

Job Title: Spare Parts Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Responsible of processing DO /Inter branch / Part Requisition / Local Purchase Request
• Closing of jobs into CRM
• Responsible for Spare Parts GRN into ERP
• Responsible for Parts Allocation to technicians and consumption posting into ERP
• Responsible for 100% stock accuracy at SVC
• Responsible for Monthly / Quarterly stock counting & labelling at the SVC
• Responsible for weekly return of defective used parts to Central Warehouse
• Responsible for Monthly Audit of Tool kit of technicians
• Responsible for maintaining Uniform distribution record of technicians
• Responsible for sharing part failure report / gas consumption report to Supervisor /NSM for approval
• Reconciliation of fresh & defective spare parts with technician on weekly basis
• Preparing monthly used part report and sharing with Supervisor / NSM
• Coordination with other branches for parts if required including SF
• CRM Operation updating

Job Requirements

• Bachelor's degree
• Minimum of 5 years experience into Spare Parts Management

Application Deadline 15th June, 2021.

 

 

Job Title: Data Analyst (Service MIS)

Location: Lagos
Employment Type: Full-time

Job Description

• Support NSM on day to day operational activities -report sharing and follow up with SVCs
  ( All brand open pending jobs / cannibalization / replacements / DWR correctness etc.)
• Support NSM for approvals and customer data data base management
• Report Compilations - KPI Performance / Supplier Spare parts status / Safety Stock etc.
• Follow ups with SVCs for email & social media escalation closures
• Stock Recovery follow up and update
• Cannibalization / Replacement / Local Purchase Document Verification
• Trade Issues database maintaining & tracking
• Performance reports of Service KPIs on daily, monthly, quarterly, half- yearly and yearly basis
• Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate
• CRM Operation updating.

Requirements

• Bachelor's Degree
• Minimum of 5 years experience into MIS data management- Customer Service Department

 

 

Job Title: Call Center Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

• Oversee the daily activities in call center & daily report compilation
• Complaint registration and feedback checking
• DWR checking on hourly basis
• Feedback on pending jobs / escalations
• Quotation for Out Warranty
• Happy Calling activity
• Job status report sharing to all the coordinators on daily basis
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating
• Training new recruit.

Requirements

• Bachelor’s Degree
• Minimum of 5 years of experience into call center Management Management with Appliances Background.

 

 

Job Title: National Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Daily service operation activity monitoring
• Approvals
• Report Compilations
• Follow ups with SVCs
• Escalation support
• Stock Recovery follow up and update
• Petty cash request verification
• Cannibalization / Replacement / Local Purchase Verification
• Trade Issues status monitoring
• Coordination with CWH
• CRM Operation updating

Requirements

• BE / B.Tech in Electronics / Mechanical /Electrical / Communications Engineering
• Minimum of 15 years experience into Customer Service Management

 

 

Job Title: Service Centre Supervisor / Service Coordinator

Location: Lagos
Employment Type: Full-time

Job Description

• Oversee daily operational activities on job pendency and reduction of the branch
• Allocation of Jobs to the technician & monitoring
• Review on Daily Working Report with team and taking corrective measures
• Coordination with Parts officer for raising the parts orders & tracking
• Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
• Ensure Quality Service Delivery with minimum Repeat Repair
• Reduction of customer escalations
• Daily Monitoring of technician productivity
• Weekly Budget preparation for Service operations & approval from Service Manager
• Preparation of part failure report & sharing to service manager
• Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
• Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
• Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
• Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
• Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
• Review of service center staff and taking corrective measures
• Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
• Ensuring service cost reduction through proper inventory control method
• Responsible for Technician Skill monitoring & Productivity improvement
• Responsible for arranging training to front, backend & field force team
• Ensure compliance to service standards
• Responsible for defective stock recovery
• Responsible for Trade Satisfaction by resolving pending complaints
• Retail visit for service feedback & working on improvement areas for channel delight
• Service Franchise creations
• Service Franchise claim preparation
• Spare Parts local purchase
• CRM Operation updating

Requirements

• Diploma in Electronics / Mechanical / Electrical / Communication Engineering
• Minimum of 5 years experience into Customer Service Management

 

 

Job Title: Front Desk Executive / Customer Care / Call Center Staff

Location: Lagos
Employment Type: Full-time

Job Description

• Attend Customers from all the channels
• Job Card creation / compliant creations
• DWR checking on hourly basis
• Out Warranty Income Report
• Quotation for Out Warranty
• Feedback to Supervisor on pending jobs / escalations
• Happy Calling activity
• Part Requisitions and status checking
• Reception / call center Hygiene
• Job status report sharing to Service Supervisor on daily basis
• Coordination with Accounts team for Out Warranty repairs
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating.

Job Requirements

• Bachelor's Degree
• Minimum of 5 years of experience into Front Desk Management.

 

 

Job Title: Billing / Dispatch Officer

Location: Lagos
Employment Type: Full-time

Job Description

• DO for SVCs
• Packing of spare parts
• Dispatch planning & execution
• Dispatch tracker sharing to SVCs
• Coordination with Logistics for spares movement
• CRM Operation updating.

Job Requirements

• Bachelor's Degree
• Minimum of 3 years experience into spare parts management.

 

 

Job Title: Spare-Part Warehouse Supervisor

Location: Lagos
Employment Type: Full-time

Job Description

• On time part dispatch for the branches
• Coordination with Logistics for dispatch of the spares parts along with communication
• Responsible for Stock Accuracy & Auditing at the warehouse, Physical vs. System matching
• Responsible for Stock Counting and labelling activity on monthly basis
• Coordinate with Supervisors for GRN for new spare parts from suppliers and local vendors
• Responsible for monitoring of Used parts return from branches, Issued Vs Defectives
• Responsible for failure report preparation & sharing to National Service Manager (Compressor/ Panel / PCB/ Batteries etc.)
• Responsible for creation of parts matrix with alternatives and sharing it to branches regularly
• Responsible for safety stock preparation based on failure/ consumption for all the branches
• Part costing into ERP for new spare parts
• New Part coding formulation and uploading into ORION
• Responsible for sharing of Goods Received tracking sheet across branches
• Responsible for KPI monitoring and achieving
• Manages recruiting, staffing, training and employee development activities
• Responsible for Auction / Scrapping of defective & non usable items at central warehouse
• Responsible for reducing the inventory level of non-moving items
• CRM Operation updating

Requirements

• Bachelor's Degree
• Minimum of 5 years of experience into Spare Parts Management.

 

 

Job Title: Regional Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Oversee daily operational activities of SVCs on job pendency and reduction of the branches
• Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
• Software and Technical support to staffs
• Ensure Quality Service Delivery with minimum Repeat Repair
• Failure Report & Weekly budget monitoring , report sharing to National Service Manager
• Responsible for checking local repair possibilities for PNA cases
• Coordination with cross functional teams for resolving the pending issues
• SVC Wise Third party Account Handling
• All Modern Trade/Retail/Trade/Corporate issue handling
• Stock Recovery Plan and Action
• Raising approvals
• Service Network expansion
• Responsible for bringing AMCs ( Annual Maintenance Contract )
• Coordination with SVCs for Stock Counting & Labelling activity
• Responsible for improving Service Centre Hygiene
• Review of non-performing Service Centers and taking corrective measures
• Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
• Service Franchise creations
• Service Franchise claim preparation
• Spare Parts local purchase
• CRM Operation updating.

Requirements

• B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
• Minimum of 10 years experience into Customer Service Management.

 

 

Job Title: Service Support Manager

Location: Lagos
Employment Type: Full-time

Job Description

• Planning & Execution of Technical and Soft skill training
• Sharing of Service Bulletin
• Sharing of Trouble Shooting Guide / Technical Tips
• Service Centre Audit
• New Model Training
• Happy Calling activity
• SF creations
• SF claim preparation
• Spare Parts local purchase
• CRM Operation updation.

Requirements

• B.E / B.Tech in Electronics / Electrical / Communications / Mechanical engineering
• Minimum of 5 years experience into training / Quality / Audit.

 

 

Job Title: Inward and Stock Keeping Officer

Location: Lagos
Employment Type: Full-time

Job Description

• GRN of spares
• Received parts status sharing to SVCs
• Stock Count and accuracy
• Stock Labelling
• Used part return reconciliation.

Job Requirements

• Bachelor's Degree
• Minimum of 3 years of experience into spare parts management.

 

 

Job Title: Service Engineer / Service Frenchise

Location: Lagos
Employment Type: Full-time

Job Description

• Prompt Assessment of allocated jobs
• Troubleshooting of PCBs on micro level and Product Repair
• On time part requirements for pending jobs
• Completion of jobs as per TAT
• Customer feedback form collection
• Maintaining proper tool kit
• Reconciliation of fresh / defective spare parts with Part Officer on weekly basis
• Zero Repeat Failure
• Job Completion Report to Supervisor
• Daily working report updating
• Preparation of part failure report & sharing to service manager
• Service Franchise creations
• Service Franchise claim preparation
• Spare Parts local purchase
• CRM Operation updating

Requirements

• Technical Course in Electronics / Electrical / Mechanical product repair
• Minimum of 3 years of experience into Field / Workshop repair and computer operation well known specially in MS office.

Application Deadline 20th June, 2021.

 

 

How to Apply
Interested and qualified candidates should kindly send their CV to: [email protected] with the Job Title as the subject of the email.

 

Note: Only shortlisted candidates will be contacted.

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