Airtel Nigeria recruitment for Graduate Channel Managers
Airtel Nigeria (Airtel Networks Limited), a leading
mobile telecommunication services provider in Nigeria and a member of
Airtel Africa Group, is committed to providing innovative, exciting,
affordable and quality mobile services to Nigerians, giving them the
freedom to communicate, rise
above their daily challenges and drive
economic and social development.
We are recruiting to fill the vacant position below:
Job Title: Channel Manager
Location: Nigeria
Job Purpose
- To sustain and enhance targeted gross revenue and gross
acquisition in respective SME business by effective implementation of
planned sales and channel management strategies.
Duties and Responsibilities
Acquisition, management, and retention of SME/SMBs directly and indirectly through channel partners:
- To identify and recruit suitable channel partners who will drive the effective acquisition of SME customers
- Ensure adherence of channel partners to all guidelines as this
will help ensure their profitability and sustain demand. Responsible for
the implementation, acquisition & retention strategy for
prospective and existing accounts in the zone
- Create opportunities to run presentations of Corporate products
to SMB /SME all segments in the Zones, directly and through channel
partners
- Responsible for SME/SMB account development and relationship
management process for accounts in the channel guided by the signed
service level agreement
- Maximize sales through effective execution and implementation of placement and distribution strategies
- Grow the usage of Corporate products in the states
- Create exceptional opportunities to sell non-voice products such as data, blackberry, leased circuit, dedicated internet etc
- Encourage and develop opportunities to have Airtel presence in all RETAIL & SME COMPANIES in the zones
3rd Party Channel Management:
- Visit a minimum of 3 channel partners per week. Such visit
should be targeted at ensuring availability of POS materials, reviewing
performance against target, reviewing product knowledge of field sales
agents and taking corrective actions as required
- Facilitate and coordinate the recruitment, training, and development of Field Sales agents
- Constantly ensure field sales employees are optimally deployed
by advising channel partners and dealers on route planning, territory
management, etc.
Market & Competitor Analysis:
- Monitor the activities of competition in our target market and
customer segment and develop or recommend counter measures to win
competition
Cross Functional Liaison and Support:
- Co-ordinate with learning & Development and marketing for
product, process and behavioral training of field sales employees and
channel partners
- Work with service delivery and support bill delivery and collection in the zone
Target Allocation, Forecasting, Reporting:
- Accountability for ensuring that agreed target are cascaded across channel partners and field sales agents
- Lost Opportunities
- Prospect and funnel management
- Initiatives
- Responsibility for managing performance variances and reallocating targets as required
- Timely report, of all activities (Daily, weekly, monthly, quarterly etc.. and as required).
- Acquisition - Performance Vs. Target and against all product lines
- Service queries and challenges
Channel branding and visibility:
- Ensure appropriate branding is carried by all active outlets within the territory
- Identify visibility opportunities for Airtel brand within the territory
Others:
- Presence at relevant events, ensuring expected benefits are realized
- Reduce debt portfolio and churn in your segment
- Carry out all other functions as directed by ZBM
Dimensions (Metric Measures)
- Revenue Growth
- Postpaid Gross Adds/Activations
- Activations & Query Resolutions with SLA
- Churn Management
- Quality of Gross Adds
- Channel Activation Score
- Active Channel Partner
Educational Qualification
- A University Degree in Business Administration, Marketing or related course
- 3-5 years preferably in FMCG, Consumables & telecom
- 3-5 years’ experience in managing sales channel or Key Accounts
- Sales channel management or Key account management, Presentation, report writing and basic computer skills
Key Decisions:
- Responding to market dynamics and recommending measures to increase sales from existing & new accounts
- Constantly tracking and reviewing channel partners activities and pre-empting counter solution for market expansion
Major Challenges:
- Managing and monitoring channel partners
- Creating visibility of Airtel products and services
- Effective and timely communication of all schemes and product launches to existing customers and channel partners
- Expanding our acquisition drive, and retaining accounts
- Expanding SME/SMB sales coverage by appointing new channel partners
Other requirements (Behavioural etc.):
- Achieving Results, & Delighting the Customer
- Analytical
- Team Player; Independent, Confident, and Objective
- Attention to detail/ excellent oral and written communication skills
- Good presentation skills
- Ready to achieve beyond set target
- Committed to common goals and values of the organization
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline: 5th June, 2017.