Latest Job Vacancies In A Reputable Hospital

IBFCAlliance Limited - Our clients, a premier clinic and hospital that provides ophthalmologic care in Nigeria. The organization is focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being. They are recruiting to fill the position below: Job Title: Customer Service Officer Location: Lagos Job Descriptions

The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.

Duties and Responsibilities General Administrative Work:

Open and maintain patient records
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Place or cancel appointments
Keep patient records and file documents
Utilize computer technology to manage patient records
Manage patient information and other pertinent information such as addresses and phone numbers
Advise patients on company information
Compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media

Communication:

Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
Greet customers warmly and ascertain problem or reason for calling
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Work with Hospital Admin Manager to ensure proper customer service is being delivered

Calendar and Agenda:

Manage and schedule meetings for the Hospital MD
Manage requests for meetings by key stakeholders or other

Job Title: Business Development Officer Location: Lagos Job Description

The role of the Business Development Officer will be central to the organization’s growth strategy.
The ideal candidate will be responsible for identifying and realizing new market opportunities.
He/She will also be expected to interact across a broad network of internal and external stakeholders including Management, Client Groups, and Investors and so on.

Responsibilities

Perform market research to identify new opportunities and engage with management to establish strategies for pursuing those new opportunities.
New customer acquisition - proactively expand customer base across Nigeria
Create and improve proposals for our existing and new clients.
Ability to manage clients - client sales, expectations and requirements is essential. This includes identifying areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to Management
Strategic key account management of corporate customers to ensure repeat business
Achieve sales goals and report on actuals and forecasts on a monthly and quarterly basis
Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue.
Develop and deliver pitches for potential investors

Qualifications and Experience Required

Minimum of 5 years Sales, Marketing and Business Development experience.
Previous experience working in Pharma/Healthcare sales sector e.g. Sales Executive or HMO would be beneficial
Role requires strong analytical skills, excellent communication and interpersonal and prioritization skills

Working Conditions/Physical Requirements