Jobs for Customer Relationship Executives in a Credit Bureau Company in Nigeria
Stresert Services Limited - Our client, one of the leading credit bureau
companies in Nigeria. As a result of growth, they require the service
of:
Job Title: Customer Relationship Executive (Financial Institution)
Locations: Awka, Asaba or Onitsha
Job Description
- The ideal candidate should preferably be resident in either of
the following places; AWKA, ASABA or ONITSHA and will manage the states
under the aforementioned regions.
Job Summary
- The role will be an interface between the company and its Members/ Data Providers.
- Must have an excellent rapport and develop relationship with Members/ Data Providers.
- Activities are conducted with the objective of increasing the
amount of sales with the present Members and identifying and acquiring
new business from potential Members/ Data Providers.
Detailed Responsibilities
- Identify and acquire new customers
- Execute customer relationship plans
- Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
- Achieve revenue targets across different product/ service offerings by the company.
- Introduce new service offerings to customers
- Build and maintain relationships with bureau subscribers to ensure customer satisfaction
- Ensure optimal customer service experience at every client interaction
- Make recommendations to the Head, Sales and Marketing on customer needs and marketing
- Any other duties of similar responsibilities assigned from time to time.
Requirements
- Minimum of a university degree in a numerate of semi-numerate discipline.
- 4 - 5 years post qualification experience as a relationship
officer/customer service executive preferably from the financial
services sector.
- Good planning and organizing skills with an eye for detail.
- Excellent negotiation skills.
- Excellent listening skill; Must be detailed to the later
- Must have good knowledge of MS Office.
- Excellent communication and interpersonal skills
- Good customer service skills
Salary
N85, 000 - N100, 000 (depends on experience).
How to Apply
Interested and qualified candidates should send their Application letter and CV's to:
[email protected] using ‘CRE’ as subject of mail.
Note: Incorrect titled applications will not be opened. Qualified applicants will be contacted for interviews.
Application Deadline 1st April, 2016.