Job Vacancies in an Internet Service Provider (ISP) Company in Lagos, 6th June 2019

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Lorache Group - Our client, an Internet Service Provider (ISP) with large base of customers across different locations in Nigeria and beyond have an opening in the positions below:     Job Title: Customer Service - Technical Support Location: Lagos Summary

• Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers

Deliverables

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives performance standards, and policies.
• Coaching and cultivate the knowledge and skills to provide excellent service to customers.
• Answering agents questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction
• Emphasis on first level trouble shooting and concern redressal
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
• Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
• Answers questions and recommends corrective services to address customer complaints.
• Determines work procedures, prepares work schedules and expedites workflow.
• Study and standardizes procedures to improve efficiency of subordinates.
• Maintains harmony among workers and resolves grievances.
• Prepares composite reports from individual reports by subordinates.
• Reviews PBX data to monitor the customer experience and subordinate statistics

Requirements

• Leadership Skills
• Time Management.
• Problem Solving.
• Customer/Client Focus.
• Computer knowledge
• Analytical and efficient
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge (Must)

Qualifications:

• Must be a graduate with 3 - 5 years experience on customer care supervisory role.

Language Speaking:

• Fluent in Hausa, Igbo, Yoruba and English.

    Job Title: Regional Sales Manager (RSM) Location: Lagos Job Summary

• To strategize the increase in sales revenues, building clients profile across all region and maintain customer relationships within an assigned region area.

Responsibilities

• Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
• Supervise sales teams, channel sales partners, corporate sales, territory sales managers
• Recruit sales teams for territories
• Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
• Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Implements trade promotions by publishing, tracking, and evaluating trade spending.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Accomplishes sales and organization mission by completing related results as needed.

Qualification

• BSc/BA in Business, Marketing or any related field

Requirements:

• Proven experience in telecom/ISP
• Minimum of 7 years in a managerial position
• Proven track record of increasing sales and revenue
• Ability to develop sales strategies and use performance KPIs
• Proficient in MS Excel/Word, PPT
• Excellent communication skills
• Organizational and leadership ability
• Problem-solving aptitude.

Skills and Qualifications:

• Meeting Sales Goals,
• Motivation for Sales,
• Territories Management,
• Presentation Skills,
• Performance Management,
• Emphasizing Excellence,
• Negotiation,
• Results Driven,
• Sales Planning,

      Job Title: Revenue Assurance & Internal Audit Executive Location: Lagos Job Summary Revenue Assurance:

• To support and deliver in the execution of the cost and revenue assurance for all products and services relating to all the revenue streams
• Production and analysis of end to end reconciliation from source, though to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
• To develop, improve and support automation and efficiency of all required business process and revenue assurance models for all products and services related to all revenue streams
• To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
• Analyze and report clearance of exceptions from all provisioning and billing systems
• To provide comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks.
• Support in fraud management control frame work for reducing fraud activities
• Prepare and submit monthly report on the activities carried out Perform any other duties assigned.

Internal Audit:

• Assist in analyzing existing process and strengthen the same
• Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• Assist in reviewing the reliability and integrity of financial information and the means used to identify, measure, classify and report such information.
• Prepare and present reports that reflect audit’s results and document process Follow up on action points for effective closure and documenting the same.
• Conducting surprise checks and report on the various activities
• Identify control / procedural variances and recommend risk aversion measures and cost savings.
• Prepare and submit monthly report on the activities carried out
• Perform any other duties assigned.

Key Requirements

• Minimum 3 to 4 years of similar role within financial environment, technology, telecom or financial sector
• Chartered Accountant ACA or ACCA
• Attention to detail and financial impact
• Willingness to keep hands on clay
• Very strong analytical and problem solving skills
• Good communication skills Good and positive attitude.
• Well versed with MS office especially with Microsoft Excel and Microsoft Access. Knowledge of SQL shall be an added advantage
• Dedicated and self-motivated able to communicate to all levels and influence change, results driven
• Ability to manipulate large amounts of data and to compile detailed reports
• High attention to detail and excellent analytical skills.

      Job Title: Territory Sales Manager (TSM) Location: Lagos Job Summary

• To ensure increase in sales revenues and maintain customer relationships within an assigned geographical area.

Responsibilities

• Devise effective territory sales and marketing strategies
• Handling a territory with 30-50 Base stations, SNS/40-50 Dealers and Key retail outlet.
• Handle a team size of around 10 direct repartees.
• Recruitment of Dealer/Distributors.
• Collection from Dealers & Key retail outlets
• Target vs Achievement- Daily/Weekly/Monthly
• Direct Sales to SMEs
• Company owned Shop Management-admin/branding.
• Organizing BTL activities to enhance the sales.
• Work on Low fill BTSs
• Performance management
• Finding ways to ensure efficiency of sales operations Maintaining customer relationships
• Setting and meeting sales targets to increase revenue
• Analyze data to find the most efficient sales methods
• Meet with customers to address concerns and provide solutions
• Discover sales opportunities through consumer research
• Present products and services to prospective customers
• Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
• Conduct training in sales techniques and company product attributes
• Assess sales performance according to KPIs
• Mentoring team
• Monitor competition within assigned region
• Prepare and submit reports to Regional Sales Manager

Requirements

• Proven experience in telecom/ISP/FMCG
• Minimum of 5 years in a supervisory position
• Proven track record of increasing sales and revenue; field sales experience is preferred
• Ability to develop sales strategies and use performance KPIs
• Proficient in MS Excel/Word, PPT
• Excellent communication skills
• Organizational and leadership ability
• Problem-solving aptitude.

Qualification

• BSc/BA in Business, Marketing or any related field.

      Job Title: Account / Internal Audit Officer Locations: Port Harcourt, Rivers and Lagos Job Responsibilities

• Ensuring proper accounting of fixed asset transactions
• Conduct regular fixed asset physical verification exercise
• Ensuring that fixed asset register is always reconciled with physical asset verification
• Goods receipt: goods receipt into restricted store
• Goods receipt into asset register
• Capitalization of Asset under construction
• Asset transfer
• Asset disposal
• Asset scrapping
• Depreciation.

Relevant Qualifications

• B.Sc / HND or its equivalent in Accounting
• ICAN or ACCA is an advantage
• Good excel skills
• Good interpersonal skills
• Inclination to learn and grow
• Minimum of 4 years experience in an Accounting job is required
• Team player.

      Job Title: Corporate / Enterprise Sale Manager Locations: Lagos & Port Harcourt Detailed Description

• A candidate who will be able to Motivate and guide sales teams to improve performance and achieve set goals
• An applicant who can collaborate with the marketing, advertising, and production heads to develop and implement plans effective for enhancing sales and overall company performance
• An applicant who will ensure marketing objectives and activities are in line with sales targets
• A candidate that will Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
• An applicant who can compile, analyze, and interpret sales data to provide reports to management on performance
• An applicant who will ensure provision of proper after sales support and services to clients
• A candidate who can prepare and present to management periodic budgets/sales forecast
• An applicant who can organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.
• Develop and implement programs effective for enhancing sales performance
• Overseeing the hiring and training of their firm’s sales staff to ensure an effective team that delivers increased sales performance.
• In performing their duties, corporate sales managers reach out to customers through emails and phone calls to offer them products and services.
• Delivering of sales pitches and presentations to clients where they highlight the benefits their products offer to customers and encourage them to make a purchase.
• To be effective on his/her role, the corporate sales manager discusses with customers to find out what exactly their needs are and assist them in selecting appropriate product/service that suits the desired specifications.

Requirements

• Bachelor's degree/HND in a Business-related field.
• 5-7 years of experience from ISP (Internet Service Provider) telecoms industry.

  How to Apply Interested and qualified candidates should forward their Resume /CV to: [email protected] and [email protected] Using the position and location applied for as subject of the mail. Note: Only shortlisted candidates will be contacted   Application Deadline  30th June, 2019.

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