Job Vacancies at Sterling Bank Plc

Sterling Bank Plc "Your one-customer bank" is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks - Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa - as part of the 2006 consolidation of the Nigerian banking industry.

We are recruiting to fill the positions below:

Job Title: Product Marketing Manager Location: Lagos Job Type: Full-time

Description We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you're:

• A creative thinker who is articulate, empathetic, and passionate about customer experience.
• Detail-oriented, curious and always thinking about ways customer interactions could be improved.
• We work in project-based sprints in small, interdisciplinary teams. We have big dreams. There are many interesting challenges ahead, and we're happy for people to build new skills, specialise or move between teams.

About this Role What will you be doing as a Product Marketing Manager?

• You will take part in the complete marketing experience as you lead every facet of the product's journey.
• From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the voice of the product and help it grow a loyal consumer base.
• This means you work with a cross-functional team across sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.

How will You Create Impact?

• As a Product Marketing Manager at SPOC, you will engage regularly with management to establish Marketing’s strategic direction, getting broad exposure to different parts of the business.
• You will work with teams and collaborate cross-functionally with key leaders within Marketing and across Product, Finance, and Engineering to solve our toughest challenges, advocate high priority projects, and drive greater operational rigor within Marketing.
• In this role, you will become an invaluable source of advice and essential partner to Marketing executives.
• Ideal candidates will have a hypothesis-driven approach to problem solving, strong quantitative skills, comfort tackling broad-reaching and ambiguous questions, and the ability to communicate and work collaboratively and cross-functionally with team members of all levels.

Your other responsibilities will include:

• Work across several aspects of marketing – from branding and positioning to targeted outreach and strategy, Go-to-Market strategy, campaigns, advocacy, events and communication.
• Develop actionable, data-driven insights to inform product and marketing strategy.
• Leverage marketing insights to better understand our customers and represent the voice of the user.
• Create and execute innovative strategies and marketing plans that drive awareness, engagement and product adoption.
• Partner with cross-functional stakeholders including product, user experience, design, analytics, creative and leadership, to drive product roadmaps, strategy and execution.

How Will We Help You Grow?

• As a Product Marketing Manager (PMM), you will get the opportunity to learn new skills through training, an extensive network.
• We ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth through actively creating opportunities to expand your skills.

Requirements This might be for you if you...

• Experience with analytical problem solving, quantitative analysis, and communicating findings to senior management.
• Demonstrated capacity for developing and understanding strategy.
• Ability to work in a fast-changing environment, with an entrepreneurial approach.
• Developed written and oral communication skills and effective interpersonal skills.
• Experience working in complex organizations where working across boundaries and developing strong organizational relationships are keys to success.
• Deep understanding of Finance and Technology industry.

Nice to have:

• Proven ability to track, measure, and optimize multi-disciplined product operations team
• Business Process Outsourcing experience is strongly preferred
• Experience ramping and managing medium-large scale marketing operations preferred.

Job Title: Head of Growth Location: Lagos Job Type: Full-time

Description We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you're:

• A creative thinker with a proven ability to quickly get up to speed in a domain and identify trends and opportunities.
• Highly self-motivated, have a stellar work ethic, can collaborate across disciplines to deliver a cohesive product strategy.
•  We're building a world-class Growth team and want thoughtful, curious, hardworking, and humble teammates. There are many interesting challenges ahead, and we're happy for people to build new skills, specialise or move between teams.

How Will You Create Impact?

• This is a high visibility and high impact role: you will be in charge of important things from strategy to goal setting, executing, and iterating. You will lead a team of talented product managers and work with cross-functional teams to achieve growth goals across the marketplace.
• In this role, you'll use strategy, creative thinking, experimentation, and analysis to drive business outcomes measuring marketing programs by revenue, ROI and exceeding targets. This is a role that requires strong business acumen, curiosity about what drives customer needs/wants/desires, and an obsession with data to optimize performance across all parts of the funnel.
• You’ll provide input into multichannel growth strategies, leveraging marketing tools such as search engine optimization, social media, and mobile native. You will be in charge of defining and validating core KPIs—such as cost per metrics, retention, ROI, and lifetime value—to drive business growth.

Your other responsibilities will include:

• Demand Generation: Develop a demand generation playbook that brings new customers through the purchase funnel, from lead to nurturing to conversion and ultimately retention.
• Content: Work closely with the brand marketing team to produce and test creatives. Own product positioning, messaging, and the overall go-to-market strategy.
• External Product Marketing: Push inbound marketing through enhancement of the company website for quality SEO performance, site optimization, analytics infrastructure, contact form/demo etc.
• Internal Product Marketing: Drive mass consumer awareness of our brand. Support internal brand awareness and attachment. Identify strategic marketing and impact partnerships that will help to elevate the brand
• Measure and improve: In concert with the executive team concept, test and validate new creative, strategy, and channels for performance marketing. Ensure robust tracking and conduct rigorous analysis of growth opportunities and performance, including mix modeling to determine optimal spend by channel. Build and maintain reporting dashboards, briefing our executive team on the spend and efficacy of growth marketing efforts.
• Complex, cross-functional project management: Growth marketing is part-creative, part-analytical, part-business owner, and you'll need to work well with teams across the organization such as analytics, engineering, product, and user research, among others.

How Will We Help You Grow?

• As Head of Global Growth Marketing, you will have the opportunity to get in on the ground floor at a company that has big plans to revolutionize finance and technology. You'll help set the marketing strategy, manage and grow SPOC's digital marketing program, execute innovative campaigns, and rigorously use data to test and iterate.
• You’ll rapidly grow in your ability to think strategically and creatively by analyzing and synthesizing data, recommending and executing courses of action. The role will help you develop an entrepreneurial spirit to shape growth initiatives and drive businesses.

Requirements This might be for you if you have..

• 6+ years across roles in a marketing operational role or in strategic planning in support of marketing efforts or
• 5+ years previous experience in Growth, Product Management and/or demand generation with product-driven sales process (B2B, Consumer or SaaS)
• Expert-level understanding of performance marketing, advertising, event marketing, PR, growth KPIs, marketing funnels, CRM data hygiene best practices, and Salesforce and experience owning the prospect lifecycle from lead generation to sales
• Experience in strategic organizational growth, team management, consulting, private equity, investment banking, or corporate strategy.
• Capacity to own projects end-to-end. This is a fast-paced environment in which employees need to completely own (and initiate) projects, push them to completion, and make tough judgements using a combination of data and intuition.
• Experience growing consumer software products that serve 100K+ monthly active users

Nice to have:

• Past experience with A/B and multivariate testing as well as reporting and data analysis
• Deeply interested in psychographics, with knowledge of frameworks like DISC and the Enneagram.
• Past experience with multi-channel programs turning 40% of prospects into new customers within 3 months and acquiring new customers by 30% YoY over the last 12 months
• Experience evaluating and implementing new attribution tools/vendor relationships. Have worked with/managed multiple agency relationships. You understand the agency landscape and have recommendations from day one.
• Technical marketing experience: This role requires a combination of software engineering, business analysis, business processes, marketing and data engineering skills to create technology-oriented disruptive marketing programs that drive growth.
• Demonstrated experience independently developing a strategy and driving tangible results across teams in an ambiguous environment. Advanced excel skills is also a plus

Interested and qualified candidates should: Click here to apply

Job Title: Senior Customer Success Specialist Location: Lagos Job Type: Full-time

Description We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you're:

• A creative thinker who is articulate, empathetic, and passionate about customer experience.
• Detail-oriented, curious and always thinking about ways customer interactions could be improved.
• We work in project-based sprints in small, interdisciplinary teams. We have big dreams. There are many interesting challenges ahead, and we're happy for people to build new skills, specialise or move between teams.

About this Role What will you be doing:

• You’ll directly manage a number of customer success specilaist so they can meet their personal and professional goals. You’ll organise people around you and take quick action when you see a problem coming whether it’s not enough people covering the right types of queries, a training need, or something going wrong.
• Ideal candidates must demonstrate that they are both curious and analytical, passionate about customer experiences, and expert storytellers. They must be an excellent communicator in both written and spoken English.

How Will You Create Impact?

• Every person in COps has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again

Your other responsibilities will include:

• Instilling a strong customer-centric culture and keeping everyone focused on what really matters: helping our customers with their personal financial lives
• Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
• Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes.
• Defining and further developing standards of service excellence for all sites to achieve through high touch culture, guidance, and accountability.

How Will We Help You Grow?

• In a job at SPOC, you will learn how to best understand clients’ needs, collaborate with a wide variety of technical and nontechnical professionals.
• We ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth through actively creating opportunities to expand your skills.

Requirements This might be for you if you:

• Are fluent in English (additional Nigerian languages are a nice to have )
• Have excellent listening and communication skills
• Have a strong understanding of operational processes and of customer services
• Are Knowledgeable about Customer Experience management
• Are comfortable with and experienced in dealing with senior management
• Have a strong ability to work independently
• Have excellent relationship and partnership building ability (both internal and external)
• Led and scaled successful teams to achieve their goals and have an empathetic leadership style

Nice to have:

• Proven ability to track, measure, and optimize multi-disciplined operations team
• Significant senior management experience, ideally in a customer-centric role
• Business Process Outsourcing experience is strongly preferred
• Experience ramping and managing medium-large scale Operations preferred.

Interested and qualified candidates should: Click here to apply