Job Vacancies at FINCA Microfinance Bank Limited in Owerri, 15th November, 2019

---

FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being. FINCA pioneered the "Village Banking method of credit delivery, now used by hundreds of organizations worldwide. Our programs reach low-income people in more diverse countries than any other microfinance provider. We are recruiting to fill the position below: Job Title: Service Desk Analyst Location: Owerri, Imo Department: IT About the Job

• FINCA Nigeria recruits for the position of Service Desk Analyst (SDA).  The SDA reports directly to the Information Service Manager or as may be assigned.
• The SDA is responsible in the management of calls, incidents and orders, following the ITIL standards to resolve technical queries.
• The SDA shall provide support to customer raising issues with IT department and own the ability to learn technical concepts quickly in order to deliver world class customer service.

Essential Duties and Responsibilities

• Provide an efficient single point of customer contact with IT regarding incidents and service requests through the available communication channels (phone, email, call management systems).
• Deliver first line IT support function and services (online) to the business. Online services include password reset, user accounts locking / unlocking, force user logouts, statement queue maintenance, process and general inquiries.
• Identify and collect sufficient information from customers regarding incidents and service requests through smart initial analysis.
• Ensures that all reported or identified incidents and service requests are logged into the relevant call management systems, in order of category, prioritized and assigned to the right resolver team, either internal or external, including vendors.
• Alert business and other relevant stakeholders of high impact incident through service exception alerts, service exception reports and the internal IT incident white board.
• Solicit for feedback and completion estimates from resolver groups and provide regular updates to customers regarding incidents and service requests.
• Identify and escalate approaching or crystallized SLA breaches regarding logged incidents and service requests.
• Ensure all relevant service desk processes and procedures are up to date by identifying process improvements where possible
• Drive forward the continuous improvement of the Africa FINCA Services function by championing change and creating, amending and vetting the knowledge.

Qualifications and Experience

• Bachelor Degree in Computer Science or the equivalent.
• Minimum of 1-2 years’ work experience in a help desk and telephone utilization function.
• Proven ability in effective communication.
• General experience in office administration

Essential Knowledge:

• General Knowledge of a wide range of group products, services and applications relevant to the area
• Knowledge of SLA’s and working to meet deadlines
• Experience of working within a customer service environment.
• Awareness of industry standard accreditation

Preferred Knowledge:

• Previous helpdesk experience and utilization of telephone.
• Working knowledge of call, incident, order and change management.
• Knowledge of IT infrastructure Library (ITIL) processes and procedures.
• General awareness of the bank’s products, services and policies.

Critical Competencies:

• Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; continually works to improve supervisory skills. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Experienced in performance development.

Candidate Profile:

• Excellent communication skills (especially oral) with good knowledge of call etiquette.
• Willingness to relocate and work at FINCA Nigerian location (Owerri, Imo State).
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Ability to translate business needs into value propositions mutually beneficial to customers
• Detail oriented with organizational and documentation skills
• Result oriented with the ability to work with a team.
• Strong Fit to FINCA’s desired corporate culture and values; and commitment to furthering FINCA’s mission and vision.
• Candidate must particularly demonstrate a commitment to transparency and integrity
• Understand the need(s) of the business at every stage, with willingness and ability to perform duties beyond the scope of work

How to Apply Interested and qualified candidates should submit their Resume to: [email protected] with the job position as the subject of the email.   Job Title: Internal Control Officer Location: Owerri, Imo Department: Internal Control About the Job

• FINCA recruits to fill the position of Internal Control Officer (ICO).
• This position requires an individual that can identify all aspect of non-compliance with internal policies & procedures and its implementation on products and services of FINCA Microfinance Bank and make recommendations for improvement.
• Main focus will be to support all business activities and initiatives that will further the achievement of FINCA Nigeria’s business objectives in a controlled environment.

Duties and Responsibilities

• Conduct monitoring reviews/visits to all branches and review the lending/Credit and Banking processes to ascertain the level of compliance to the set policies and in conformity with consumer guidelines as per the compliance plan:

Lending and Credit:

• Participate and assess the credit cycle process (pre disbursement and post- disbursement) to ensure compliance.
• Conduct field visit to verify the formation of groups, existence of the client and their household, existence of business(s) which the loan is disbursed, quality and maintenance of collateral pledged, and the loan field analysis conducted by the CRO. Banking Services ( Front and Back Office)

Review all banking processes in compliance with set policies and procedures and report any anomalies to the Head of Risk & Compliance:

• Ensure compliance with KYC procedures in processing new customers in an effort to control Money Laundering activities.
• Ensure that suspicious transactions are identified and duly reported as per the reporting guidelines to the Head of Risk and Compliance for further action.
• Ensure implementation of treasury and Cash management policies in the back office and report any identified weaknesses.
• Ensure proper record keeping of all customer documents and any other accounting support documents to secure confidentiality.
• Ensure Implementation & Compliance with Business Continuity Management Policies.

Other Internal Business Processes:

• Monitor and evaluate procurement process in compliance with FINCA Nigeria Administrative policy manual.
• Monitor all HR processes in line the internally set policies and the regulations prescribed by Government.
• Monitor system access user rights and all IT related processes in line with FINCA Nigeria Management Information systems policy guide.
• Review and monitor any other process that is initiated either as a result of a new product or Service for which FINCA may bring on board.

Reporting:

• Conduct exit interviews with the staff and branch management on the findings of their inspection visit and make agreeable actions for resolving the key finding;
• Prepare reports of inspection visits and submit to the Head of Risk and Compliance within three days after the visit;
• Based on findings, provide recommendations for improvement of policies and procedures;
• Immediately inform (by email or phone call) Head of Risk and Compliance about all suspicious activities of FINCA employees that can negatively affect the operations or in case of detection of serious violations that indicate to weak internal control environment;
• Liaise with internal auditors in relation to compliance matters identified earlier in their visits and ensure their timely implementation.
• Follow up and Monitor the implementation of agreed actions with the branch management teams on a regular basis – preferably starting one month after the compliance supervision visit, track them and ensure they have been resolved.
• Submit detailed monthly report of activities covered for the month ended before the 03rd working day of the new month to the Head of Risk and Compliance to facilitate the consolidation of the Monthly ICD report to Management Board.
• Coach, Mentor and Train staff to address some of the areas to improve quality of staff to minimize breach of policy and procedures
• Monitor policy implementation and risk of all Banking, credit staff and any other staff member with in the branch.
• Participate in the review of policies and procedures

Qualification & Required Skills

• Degree/HND in Accounting or its equivalent
• 2 - 3years post NYSC experience in Internal Control or Internal Audit function; preferably with financial services, microfinance or public policy.
• Good exposure to microfinance, finance or banking industry will be highly desired.
• Ability to work under pressure and handle multiple deadlines.
• Good Planning and project management abilities.
• Strong attention to details, and
• Highly organized with a good demonstration of leadership skills

How to Apply Interested and qualified candidates should submit their CV to: [email protected] with the job position as the subject of the email.   Job Title: Recovery Officer Location: Owerri, Imo Department: Operation About the Job

• FINCA recruits an experienced hand for the position of Recovery Officer (RO). The Recovery Officer is responsible in the management of the bank defaulting portfolios.
• S/he will be well-informed on the debt collection best practices and approaches and will develop options and alternatives that guarantees an effective recovery process that will reduce the bank Portfolio at Risk (PAR) to the lowest minimum.
• This position reports directly to the Head of Credit or as may be assigned.

Duties and Responsibilities

• Obtain delinquent reports for all assigned defaulting portfolios and manage the recovery process.
• Manage assigned write off loan with support of legal department and Loan Officer.
• Develop options and alternatives that guarantee an effective recovery process, by devising customized recovery strategy on a case by case basis.
• Respond and enforce the banks policy issues to clients; such as fraud, breach of contract etc.
• Maintain appropriate and comprehensive records of customer’ discussions.
• Manage all assets (vehicles, income generating assets, personal assets and inventories) presented for repossession in line with the bank’s processes and procedures.
• Maintain confidentiality while handling customers enquires and information.
• Deliver high quality, efficient, responsive and professional service during the recovery process that portraits the bank ethical conduct.
• Comply with any CBN set guidelines for ethical debt collection practices as may be issued from time to time.
• Report [daily] progress against target to the designated authority
• Prepare and organize Credit Risk Committee Meetings with the Head of Credit.

Qualification & Required Skills

• Degree/HND in related discipline.
• 2 -3 years post NYSC experience in a debt recovery role; preferable with financial services or Microfinance.
• Basic mathematics and analytical skills required, as well as investigative and persuasive skills
• Knowledgeable of recovery best practice and approach
• Effective communication and reporting skills required.

Competencies:

• Analytical: Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills: Strive to continuously build knowledge and skills; Shares expertise with others; be assertive and possess a good negotiation skill.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
• Investigative Skills: Ability to conduct an effective customer interview process; Ability to listen effectively and inquire rightly.
• Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Task calculated risks to accomplish goals.
• Planning/ Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

How to Apply Interested and qualified candidates should send their Application Letter and CV to: [email protected] clearly indicating the "Job Title" as subject of your mail.   Job Title: Corporate Audit Manager Location: Owerri, Imo Department: Audit Job Summary Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. To that effect, The Corporate Audit Manager (CAM) will design, build and implement audit plans based on risks and will supervise the Monitoring, Review and Capacity Building processes of the Corporate Audit Department in accordance with the FINCA International Corporate Audit Directives and International Standards on Auditing. The Corporate Audit Manager reports to the FINCA Impact Finance Regional Audit Director (RAD) who reports to the Global Chief Auditor in Washington, DC Headquarters. The Corporate Audit Manager performs professional internal auditing work which involves managing or conducting performance, operational, financial, IT and compliance audit assignments in the affiliate, and the Region; in coordination with the RAD and other CAMs of the regions, he/she ensures that the subsidiary’s audit plan is executed; he/she provides consulting services to the subsidiary’s management and staff. He or she provides input to development of the annual internal audit plan, all with emphasis on a risk-based approach designed to assist management in the attainment of their objectives. He / She provides supervision to internal auditing staff. He / She maintains all organizational and professional ethical standards and ensures internal audit activities are carried out in compliance with The IIA’s International Standards for the Professional Practice of Internal Auditing (Standards). Essential Duties and Responsibilities Internal Audit Engagement Planning, Execution and Supervision:

• Oversee the execution of the internal Audit plan for his/her subsidiary: ensure that planned audits are completed when expected. Anticipate planning issues and is proactive in resolving planning conflicts, delays or ad hoc requests in coordination with the RAD.
• Lead internal Audit assignments at subsidiary or Regional level which includes Participate to audit engagement under the supervision of another manager: collaborate and contribute to the effective realization of the audit assignment
• planning the assignment, developing the audit procedures/program, including identifying and defining issues, developing criteria, developing the internal audit planning memo and obtaining management approval
• Conducting the introduction meeting
• Assigning tasks to those internal auditors participating to the engagement and monitoring completion of the task
• Supervise the audit staff during the engagement when necessary in conducting interviews, reviewing documents, developing and administering surveys, composing summary memos, and preparing working papers.
• Supervise the audit engagement team members in the identification, development, and documentation of audit issues and recommendations for improvement
• Reviewing and analyzing evidence, reviewing working papers to ensure completeness, accuracy and validity of audit findings and recommendations
• Resolve issues as they occur.
• Conduct the exit meeting with management
• Prepare the draft audit report and obtain all necessary approval and clearance before issuing the final report and issue the final report promptly.
• Ensure the engagement audit file is complete and in compliance with the Internal Audit operating policies.

Communication:

• Is responsible for the overall and on-going communication with the Audit Committee and the management of his/her subsidiary, regardless of who is conducting the audit assignments for the subsidiary
• Communicates the results of audit and consulting projects, analysis, trends and any relevant information via written reports and/or oral presentations on a timely basis, according to planned reporting schedule or as required/necessary to the subsidiary management and audit committee
• Develop ad hoc and creative communication with the subsidiary management in order to support management in the realization of their objective and to help the internal audit department as a whole in maintaining permanent knowledge of local issues, topics and relevant information.
• Develops and maintains productive team-oriented client, staff, and management relationships through individual contacts and group meetings. Help maintain an image of the internal audit activity which is one of positively contributing to the FINCA mission and goals.
• Participate to on-going networking with the other internal auditors in the regions and across the network

Support:

• Assists the Regional Audit Director in managing internal audit staff and in the planning, organizing, directing, and monitoring of internal audit operations, including assisting in hiring, training, and evaluating staff, and taking effective actions to address performance matters.
• Assist in the identification and evaluation of the organization’s audit risk areas and provides input to the development of a risk-based annual internal audit plan.

Other Projects:

• Participate to projects for the internal audit group regionally or globally as assigned by the Regional Audit Director or the Global Chief Auditor. He / She may be assigned functional leading responsibility for the entire internal audit group Regional or globally
• Represents internal auditing on organizational project teams, at management and board meetings, and with external organizations.
• Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.

Supervisory Responsibility:

• Direct Supervision of the audit program of the subsidiary.

Requirements Qualifications:

• 4 years of professional experience and 3 years of full-time experience in internal auditing, operations, accounting, business analysis, or program evaluation, including 2 years supervisory or project management experience.
• Experience in Microfinance operations, or Banking or auditing in a supervising capacity.
• Knowledge of control and risk self-assessment facilitation techniques.
• Knowledge of the environment regulations, and laws.
• Familiarity with the common indicators of fraud.
• Knowledge of and skill in applying internal auditing principles and practices, and management principles and preferred business practices.
• Knowledge of contemporary risk management and control techniques and working knowledge of contemporary control frameworks.
• Knowledge of management information systems terminology, concepts, and practices, including but not limited to applicable reporting, disclosure, financial reporting and accounting principles and practices.
• Skill in collecting and analyzing data, evaluating information and systems, and drawing logical conclusions.
• Good skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines.
• Good skill in negotiating issues and resolving problems.
• Computer skills, including word processing, spreadsheet, systems documentation, and ideally other business software to prepare work papers, reports, memos, summaries, and analyses.
• Effective verbal and written communications in English and local language, including active listening skills and skill in presenting findings and recommendations for improvement.
• Ability to establish and maintain harmonious working relationships with customers, co-workers, staff, and external contacts, and work effectively in a professional team environment.

Education & Experience:

• Bachelor's degree from an accredited college or university required.
• CIA and/or CFE certification highly desired. (If not CIA or CFE, the candidate must be willing to become certified.)
• A second certification/degree in a specialty field (e.g., IT, IT auditing, Fraud or fraud auditing, HR, Legal, Accounting, Microfinance or Banking). This may substitute for one year of required experience
• Good knowledge of the Standards and Code of Ethics.

Language Skills:

• Fluency in English is required, other local and international language will be an added advantage.

Reasoning Ability:

• Extensive skill in planning and project management and in maintaining composure under pressure while meeting multiple deadlines;
• Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations for improvement;
• Extensive skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines;
• Considerable skill in negotiating issues and solving problems;
• Ability to establish and maintain harmonious working relationships with customers, co-workers, staff, and external contacts, and work effectively in a professional team environment;

Computer Skills:

• Knowledge of management information systems terminology, concepts, and practices, including but not limited to applicable reporting, disclosure, financial reporting and accounting principles and practices;
• Computer skills, including word processing, spreadsheet, systems documentation, or eventually audit packages, and other business software to prepare work papers, reports, memos, summaries, and analyses; – Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations for improvement;

Candidate other requirements Key Deliverable:

• Business (credit) evaluations
• Internal Control evaluations
• Financial evaluations
• Fraud risk assessments.

Key Relationships:

• Regional Audit Director
• Global Chief Auditor
• Global Forensic Audit Manager
• Subsidiary’s Management Boards
• Subsidiary’s Audit Committees
• External Auditors
• Central Bank/ Superintendence of Banks.

Travel Requirements:

• Ability and willingness to frequently travel within the country and some international travel, the position requires 50% of travel.

Physical Demands:

• Ability to travel in economy class when traveling by air or rail.

How to Apply Interested and qualified candidates should: Click here to apply online Job Title: Information Systems Manager Location: Owerri, Imo Department: IT Job Summary

• The IT Manager will oversee the FINCA Nigeria IT Department and will provide technical and administrative support for IT Systems, applications and infrastructure across head office and branches of FINCA Nigeria.
• Develop a Portfolio of IT Services that support the goals of the organization, deliver value and achieve a positive return on investment.
• Develop strategies and action plans to align technology to business processes of the institution.
• Analyze business requirements and translate into technology solutions.
• Develop, implement and maintain policies and procedures related to information technology based on FINCA’s Global IT-IS policies.
• Measure, monitor and optimize IT Services and good performance of the area as a service provider.
• Develop, implement and maintain IT Security Plan and Business Continuity Plan.

Essential Duties and Responsibilities

• Manage IT department (hiring, training, creating operating plans, evaluating staff performance);
• Ensure quality of IT Services specified in the IT Services Catalog with the focus on the core banking application and digital transformation.
• Supervise and Manage Service Desk and field end user support;
• Take charge and ensure adequate IT Security coverage is maintained at all areas under the IT domain including but not limited to applications, data, infrastructure, networks etc.
• Align IT strategies and operations to business goals.
• Collect business requirements for IT and manage stakeholder’s expectations;
• Consult internal business customers on IT solutions that could satisfy business needs;
• Develop and implement IT procedures based on FINCA’s global IT policies;
• Ensure reliability of backup/recovery procedures;
• Ensure information security on the organization;
• Plan, track and control IT budget;
• Formally manage IT projects;
• Coordinate and support provision of IT trainings to system users;
• Provide specifications and standards in procurement of IT hardware, software, and services;
• Ensure quality of IT assets and services purchased from external suppliers.
• Perform any other related duties that may be assigned from time to time.
• Take charge and ensure adequate IT Security coverage is maintained at all areas under the IS domain including but not limited to data, infrastructure, networks etc.
• Lead business continuity and IT Disaster Recovery Planning initiatives and provide both leadership and expertise to implementation in case of an incident.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for IT and achieve audit and assurance targets.
• Report to management periodically and ensure that subsidiary management team is kept abreast with developments and performance of the department, whilst escalating matters as necessary.
• Develop a highly skills, responsive and innovative team to enable the department meet its performance objectives.
• Undertake research in area of responsibility and appraise management on developments in the industry that impact the bank’s IT processes, systems etc.
• Manage Technology Risks and ensure the implementation of a good IT Controls environment
• And any other duties assigned.

Customer Service:

• Information Technology (IT) provides the direct tools and training required to efficiently deliver services to our customers.
• The IT Manager shall ensure the stability of the network and capability to seamlessly service clients across all channels.
• The IT Department shall identify and eradicate errors that arise in the IT structure; define a structured process that enables users to report problems, notify appropriate employees affected by the problem, conduct root cause analyses, and resolve the issue.
• IS will also maintain and protect the network so that all client and corporate data within the system is not vulnerable by implementing a user identification, authentication and access control.

Supervisory Responsibility & Relationship Management Information Services Department:

• Database administrator
• Network support
• IT Service Desk
• Applications Support Officer
• Delivery Channels Administrator
• Technology Risk
• Change management

Organizational Relationships:

• Global Support teams
• Regional Support teams
• Vendors
• IT Managers

Qualifications and Experience

• Bachelor of Computer Science degree, IT, Engineering or related fields;
• Minimum (3 to 5) years’ experience in a professional IT environment, two (2) of which should have been in the role of IT Manager in a busy IT environment;
• Possession of a relevant postgraduate degree or professional certificates such as MCSE, MCSD, CCNA, CISCO; PMI
• Membership of a professional IT body;
• In depth practical knowledge of operating system administration, LAN/WAN infrastructure to ensure connectivity throughout the subsidiary;
• Proficiency in Microsoft Office Suit programs, common software applications, Document Management Systems as well as Oracle database management.
• Extensive Knowledge of banking software, working experience in a large bank and experience in systems development and analysis, change management, and process design will be definite advantages;
• Proven track record and strong Project Management experience and skills; and
• Strong innovative and analytical skills.
• Knowledge of Oracle databases is an advantage
• Knowledge of banking operations and accounting is an advantage
• Experience in implementation and support of IT systems;
• Experience in Technology Risk Management
• Experience in management of IT projects;
• Basic knowledge in finance and accounting;
• Experience with Windows family operating systems;
• Experience with enterprise databases (at least one of Oracle, DB2, MS SQL, Sybase);
• Good understanding of basic accounting principles

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Leading with Integrity
• Reinforces our values through daily behavior
• Holds others accountable to ethical behavior
• Encourages full disclosure of mistakes
• Confronts unethical behavior quickly

Desirable Knowledge and Skills:

• Excellent knowledge of information systems policies and practice in a banking environment.
• Excellent project management skills.
• Experience with the specific operating systems, applications, database applications or programming languages in use at the site.
• Experience with more than one operating system and also with sites running more than one operating system.
• Good communication and interpersonal skills.
• Knowledge of ITSM (ITIL);
• Experience in networking: routers, routing protocols, firewalls, VPNs.

Reasoning Ability:

• Able to clearly link IT solution to operational performance drivers, generate alternatives and drive positive change.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Communication skills across all levels of the business. Ability to translate business requirements into technical solutions

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Core banking Systems.

Language Skills:

• Fluency in regional/local language, working knowledge of English,

Key Deliverable:

• FINCA Nigeria IT Strategy
• FINCA Nigeria IT costs are within budget.
• FINCA is able to get a good return on investment in computerized banking systems.
• Minimum downtime on information systems.
• Users are able to utilize the information system to optimal levels.
• Timely and efficient implementation of information systems projects within the subsidiary
• FINCA can deliver services promptly and timely to customers.
• FINCA financial reports are produced accurately and timely.
• Maintain a Healthy IT Landscape

Key Relationships:

• Responsible for quality assurance and obtaining service level agreements on the performance of the system and to ensure the set standards are adhered to.
• Relationships with key leaders and managers of the Subsidiary to align technology to business
• Relationship with Regional IS Director to align IT projects with local policies and global standards of the company.
• Relationship with suppliers for the procurement of IT services and ensure compliance with agreed SLAs
• Relationship with members of IT Department to ensure compliance with goals of the Company.

Travel Requirements:

• Availability to travel (up to 30% of the time) to various branches as may be required.

Deadline: 30th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online

---