Job Vacancies at 3Line Card Management, 27th September, 2019

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3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme. We are recruiting to fill the position below: Job Title: Compliance and Quality Assurance Analyst Location: Lagos Job Summary

• Responsible for upholding the standards, quality, procedures and policies of the company through constant monitoring and auditing to ensure conformity at all times.
• A key member the company’s Standard operating procedure (SOP) Committee actively enforcing the company’s policies and procedures in alignment with the overall ISO 9001:2015 Quality Management System (QMS).

Responsibilities

• Maintains and promotes company and regulatory standards
• Conducts activities involving quality assurance and compliance with applicable requirements
• Liaises with external parties on compliance inquiries
• Audits and reviews quality data according to existing documents and procedures
• Manages the planning and conducts of internal and external audits
• Retains controlled documentation
• Serves as a member of the company’s SOP Committee
• Contributes to the overall development and ongoing assessment of the company’s Quality Management System (QMS).

Others:

• Contributes to the vetting of vendors and systems related to Quality and Compliance.
• Documents all processes into workflow documents and escalates the need for any new SOPs
• Collaborates cross-functionally for annual rollout of company policies and procedures
• Develops, prepares and presents key company KPIs and data/metrics (as required by functional area) for ongoing and proactive process improvement and sustainability
• Attends inter and cross-departmental meetings working collaboratively across all departments
• Able to take on and lead tactical projects in support of improvement initiatives.

Requirements

• Bachelor's degree
• 2-3 years of related experience (gaining exposure to complex tasks within the job function)
• Extremely high-level of attention to detail
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, SharePoint and IT systems and ability to adopt new systems quickly
• High level of adaptability for continuously evolving needs and enthusiasm for continuous and proactive process improvement
• Ability to balance a high volume of work and to adjust priorities according to business needs
• This individual’s professionalism, follow-through, attention to detail, and good judgment will be the foundation for creating the high quality internal and external customer experience that expects to represent.
• Must be self-motivated, organized, proactive, efficient, flexible, and computer literate.

  Job Title: Operations Support Officer Location: Lagos Level: Entry level Description of Job Duties

• Engage in Cardholder (customer) record creation and Card Delivery process on CMS
• Provide administrative support for the card operations
• Maintain and Monitor Cards/Pos Terminals Stock in vault
• Perform support for cards mailer printing and mailing service
• Provide effective training & technical support to merchants on POS operations
• Engage in Operations support, receiving complaints from customers and providing effective resolution in a timely manner.
• Provide support to our payment gateway from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity.
• Investigate and analyze card transactions failure experienced by customers on ATM, POS ,VAS and proffer solution
• Provide support for transaction settlement and reconciliation

Experience Requirements and Skills (in details)

• Excellent use of Ms office Applications such as CorelDRAW Graphics Suite, Microsoft Excel and Microsoft word
• Good verbal and written communication skills
• Ability to remain calm under pressure, Logical, Analytical, Integrity, Organized, Accurate and pays attention to details
• Ability to work under pressure, grappling with multiple tasks
• Knowledge and ability to analyze the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
• Ability to convey factual information clearly and accurately
• Customer service oriented and Self-Motivated

Deadline: 11th October, 2019. How to Apply Interested and qualified candidates should send their Application and CV to: [email protected] using the "Job title" as subject of the email.

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