Career Opportunities at MTN Nigeria, 25th July, 2017

⏲ Jul 25, 2017, 11:55 AM
⋕ View all ICT & Telecommunications jobs
⌂ See more jobs at MTN

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below:

Job Title: Manager, Order Management Location: Lagos Job Description

Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.
Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Approve request for creation of customer data
Approve all price updates prior to submission to Master data team
Liaise with master data team for any updates/amendments to data regarding customer master data updates
Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
Ensure customers receive correct promotions/ pricing/ discounts
Validate customer creation or master updates including updates to price masters
Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
Focus on improving and maintaining customer relationship
Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
Review and release customer orders based on assigned delegation of authority
Validate applicable restrictions or promotions on items to customers at the time of release of customer order
Manage credit limits assigned to the customers and ensure orders are within credit limit
Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
Cancel orders - ensure reasons provided for cancelled orders are reasonable
Review the status of order on a periodic basis and analyse the reason for delay/open orders
Authorize any amendments to orders where Delegation of Authority is applicable
Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
Take corrective measures in case orders are not processed within defined SLA
Liaise with customers to resolve any query/issues with related to customer order
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.

Job Condition:

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training

First degree in Engineering or Supply Chain Management or Finance or any related discipline
Fluent in English Experience: Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience in warehouse/ order management / inventory management
Experience dealing with customers (service industry)
Working knowledge of Oracle
Knowledge of customer database management principles
Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
Understanding of process for booking, tracking and monitoring of orders Training:
Enterprise system knowledge
Experience working in a medium to large organization
Financial management skills
Transport Management systems

Job Title: Officer, Procurement Support Location: Lagos Job Description

Officer, Procurement Support is part of the Sourcing department at the Opco and would support the Sourcing process .
This process covers activities related to development and management of Sourcing Standards, end to end vendor evaluation & selection (from RFI to RFP) and management of procurement agreements.
These processes would involve interactions with SCM Centers of Excellence (CoE)
Officer, Procurement Support would assist the Manager, Sourcing and would be involved in the following sub-functions:
- Supplier registration and qualification
- Sourcing master data maintenance
- Category needs and spend analysis
- ESourcing Event End to End Management
- Resolution Creation and approval follow up
Assistance in maintaining supplier registration related Information Liaise with Master Data Management (MDM) team for supplier registration, qualification and master maintenance related information/queries
Assistance in maintaining sourcing master data related Information Liaise with MDM team for SCM master data related information / queries
Sourcing master data maintenance Category needs and spend analysis ESourcing Event End to End Management
Resolution Creation and approval follow up
Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions
Ensure execution of day to day operations at the Opco and resolve operational issues Improve productivity and quality through leading practice initiatives Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment Participate and provide inputs in operational meetings
Review requirements for product categories, develop and run reports on oracle Provide information to requestors on category needs and spend analysis
Provide assistance in managing category needs and spend analysis and update category related information in oracle
Supplier registration and qualification
Set up and manage adhoc meetings for day to day operational requirements
Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management
Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level Provide assistance in managing supplier compliance and profile audit and assessing supplier risk
Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance
Provide compliance reports to stakeholders
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions

Experience & Training

First Degree in Supply Chain Management or any related discipline
CSCP (Certified Supply Chain Professional)
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Any training specific to Supply Chain Management will be an added advantage

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Job title: Senior Officer Commercial SourcingX2

Slots: 2

Location: Lagos

Job description:

To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them
Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
Coordinate the monitoring of purchase orders raised on the computerized system.
Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions.

Job condition:

Normal MTNN working conditions
May be required to work extended hours Experience & Training
First degree in any related discipline
PGD,MBA and CIPS will be an added advantage
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a medium organization •Experience in purchasing function,
Proficient in MS Office Applications and other Microsoft tools
Ability to understand IFS and apply it to work •Advanced PC skills •Proficient use of IFS

Qualifications:

Minimum qualification BA, BEd, BEng, BSc, BTech or HND

Job title: Senior Officer IT Sourcing

Location: Lagos

Job description

Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
Coordinate the monitoring of purchase orders raised on the computerized system.
Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
Ensure user department get their PR /PO issues resolved amicably. • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required
To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them

Job condition

Normal MTNN working conditions

May be required to work extended hours
Open plan office

Experience & Training Education:

First degree in any related discipline • PGD,MBA and CIPS will be an added advantage
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others Experience
Experience working in a medium organization • Experience in purchasing function,
Proficient in MS Office Applications and other Microsoft tools
Ability to understand IFS and apply it to work
Advanced PC skills
Proficient use of IFS

Qualifications:

Minimum qualification BA, BSc, BTech, BEd or HND

Job Title: Specialist Contract Location: Lagos Job descriptions

Specialist sourcing is part of the Sourcing department at the Opco and would support the contracting process.
This process covers activities related to development and management of Contract Standards, end to end pre and post contract evaluation and management of procurement agreements.
These processes would involve interactions with SCM Centers of Excellence (CoE).
Specialist, Contract would support the Manager, Sourcing and would be involved in the following sub-functions:
- Supplier registration and qualification
- Sourcing master data maintenance Category needs and spend analysis
- Development of Master Services Agreements and Local Country Contracts for GFA’s
- Prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal. Reviews solicitations and prepares routine response for proposals, bids, and contract modifications.
- May also prepare simple requests for proposals. Analyzes contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure.
- Drafts and negotiates simple contractual instruments commensurate with skills and grade level.
- Manage and process renewals for maintenance, support, subscriptions, etc. including assurance that the renewals comply with the applicable contract and completing any required purchasing documents.
- Prepares, organizes and maintains contract records and files documenting contract performance and compliance. May conduct research to support contract audit and or facilitate business unit contracting trends. Performs contract closeout activities. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines.
- Maintain professional business relationships with internal contract stakeholders, other contracting support teams within the company (e.g Legal, Finance, Procurement), and external product and service vendors. Responds to alerts from the contract administration dashboard and resolves problems to ensure the overall health of the contract portfolio. Ensures linkages to data on spending, risk, and budget for real-time and predictive analytics are accurate and timely. Maintains working knowledge of the principles and practices of the company's chosen markets. Maintains basic knowledge of trends in contract administration best practices relevant to company's operations.
- Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions
- Ensure execution of day to day operations at the Opco and resolve operational issues
- Improve productivity and quality through leading practice initiatives
- Participate and provide inputs in project status meetings
- Propose operational changes and provide associated user impact assessment
- Set up and manage adhoc meetings for day to day operational requirements
- Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management
- Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level
- Provide assistance in managing supplier compliance and profile audit and assessing supplier risk
- Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance
- Provide compliance reports to stakeholders
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training

Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
First degree in Supply Chain Management or any related discipline
CSCP (Certified Supply Chain Professional)
Any training specific to Supply Chain Management will be an added advantage

Minimum Qualification

BA, BEd, BEng, BSc, BTech, HND or LLB.

Job Title: Personal Assistant to COO Location: Lagos Job Description

Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
Develop and maintain an efficient documentation and filing (electronic and hard) process.
Manage sensitive matters and information regarding peculiar issues within the department.
Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies.
Collate monthly activity reports from the different units within the assigned department for the Exec’s review.
Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.
Process all requisitions for the assigned Exec’s office
Respond to customer (Internal/external) queries and requests on non-technical issues and escalate to the assigned manager / exec when necessary.
Prepare meeting/conference logistics and host visitors on behalf of the Executive.

Job Condition

Normal MTNN working conditions
May be required to work extended hours
Open office plan

Experience & Training

First degree in any related discipline
Fluent in English Minimum of 1 year experience in an area of specialisation; with experience working with others
Experience working in a medium organization Training
Customer care/focus. Effective communication skills.
Effective business writing skills.
Finance for non-finance persons.
Basic Accounting.
General Office administration and performance standards.
Microsoft Office suite
IFS Training
Department specific applications

Minimum qualification:

BA, BEd, BEng, BSc, BTech or HND

Job Title: Revenue Assurance Analyst Location: Lagos Job Description

To support revenue assurance function in the business to minimize revenue loss from daily operations and identify revenue leakage
Analyse and report post-paid revenue/collections accurately.
Develop tools, templates and processes to assist in automation of workflow.
Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages
Execute audit queries on live data obtained from network operations and compare with corresponding billing data to ensure consistency.
Audit the billing system regularly to ensure accuracy of tariff rates; review and analyze billing data, rate plans and billing system table to determine areas of revenue leakage.
Perform regular audit of the information systems and network operations systems.
Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified. Ensure value creation when engaging with Customer
Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job condition:

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training

First degree in any related discipline
Fluent in English
Certified Information Systems Auditor is desirable
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
IT or system audit and data analysis experience
Professional experience in business process modeling and re-engineering
Professional experience in financial and/or operational auditing methodologies and tools
Experience in the telecommunication industry or any of the leading professional services firms is desirable Training:
Training on controls, assurance and information systems

Minimum Qualification:

BA, BEd, BEng, BSc, BTech or HND

Job Title: Senior Customer Support Partner (Agent Specialist Desk) Location: Lagos Job Description

To ensure end-to-end processing of MFS agent registrations and provide first line resolution of queries and enquiries from MFS agent network nationwide
To coordinate first line back office support for internal and external customers relating to agent account management
Ensure prompt computation of agent commission and compensation.
Supervise reconciliation of all MFS agents’ account
Ensure all agents registration request from the Channel are promptly treated
Coordinate the white-listing and blacklisting requests from the channel team
Support and implement strategy adopted for achieving departmental targets
Generate reports to the business in the area of operations to enable quick decision making
Participates in all UAT test and implementation of all upgrade on MFs systems and Agent portal Interface and liaise with system support team to ensure excellent services and zero downtime of systems
Provide first line resolution of queries and enquiries from MFS agent networks nationwide
Resolve enquiries from MFS partners and agents promptly and escalating where necessary
Provide back office support for Regional and Consumer sales in MFS trade partner account management
Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs
Cross-functional intra and inter-departmental interface in ensuring smooth flow of all MFS agents process
Propose improvement to all MFS PPP
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions.

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Minimum Qualification

BA, BEd, BEng, B.Sc, BTech or HND

Experience & Training

First degree in any related discipline
Minimum of 3 years’ experience in area of specialisation with experience working with people.
Experience in account management function
Customer service experience
Experience working in a medium organization
Experience in operations or financial services is an advantage Training
Basic Banking/financial services operations
IFS fundamentals.

Job Title: Officer, Warehouse North/West/East Location: Lagos Job Description

Officer, Warehouse supports the Warehouse process within the planning and fulfilment function as part of the Opco.
The warehouse management processes cover all aspects of warehousing including receipt, transfer (inter Opco and intra Opco), picking, packing, kitting, de-kitting and movement of inventory within warehouse (for both trading stock as well as assets). This also includes inventory count (cycle count and physical count). These processes would involve interactions with the Centers of Excellence (CoE), Opco BP, Opco Site Support team and Suppliers.
Movement of physical stocks within warehouse i.e. from receiving to bulk to fulfilment to staging/dispatch and storage of materials and updating the records in oracle
Keeps equipment operating by enforcing operating instructions
Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition
Ensure materials are handled in appropriate manner in the warehouse
Kitting and packaging of the materials for fulfilment of the sales order
Creation of work order for the repair of materials
Perform inventory count (physical and cycle count) based on the instructions from Supervisor and be accountable for the count result
Maintain hygiene in the warehouse
Prepare documents required for the movement of stocks within warehouse
Coordinate with the logistics department for transportation of goods
Participate and provide inputs in ad hoc meetings
Prepare monthly/quarterly/yearly reports with respect to warehouse transactions and submit to the relevant authority
Execute day-to-day operations
Resolve operational issues
Escalate issues and requests as required
Receipt of the material/assets in the warehouse from supplier and accounting for the receipt
Act as a first point of contact for Inventory and Warehouse related information/queries
Affix bar code labels on the materials with supplier/own serial numbers
Ensure prompt processing of authorized Material Requests from internal and external clients.

Job Condition:

Overtime and weekend work required.
Open plan office

Experience & Training

First degree in Warehouse Management or any related discipline
Fluent in English
1-2 years of experience in warehouse management and experience in an area of specialisation; with experience working with others
Experience working in a small to medium organization
Working knowledge of Oracle Training:
Warehouse Operations
Customer Satisfaction
Logistics

Minimum Qualification:

BA, BEd, BEng, B.Sc or HND.

Job Title: Officer, Inventory Location: Lagos Slot: 3 Job Description

Officer, Inventory is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco. The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider.
This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers.
These processes would involve interactions with Opco, Centers of Excellence (CoE) and external suppliers, where applicable.
Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment
Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order
Review and track the status of the materials in case of return to the supplier
Oversee the arrangement of the goods in warehouse
Assist in stock count process and stock reconciliation
Transfer of stocks and providing information with respect to the inventory status
Coordinate with the warehouse / Opco for transfer
Gather BOM (Bill of Material) related information / data and provide input for creation of BOM
Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence
Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books
Identify potential sensitive issues and escalate it to the appropriate level
Prepare periodic reports related to the inventory and submit to the appropriate level
Month end / year-end adjustments and closure of inventory related transactions
Liaise for the inventory requirement planning for the Opco and provide inputs on material planning
Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level

Job condition:

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Experience & Training

First degree in Supply Chain Management or related qualification
Fluent in English
Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others
Experience working in a small to medium organization
Working knowledge of Oracle
Knowledge of inventory processes

Minimum Qualification:

BA, BEd, BEng, BSc, BTech or HND

How to Apply Interested and qualified candidates should: Click here to apply

Application Deadline: 28th July, 2017

View all Jobs in Nigeria

Lagos State

Procurement job vacancies in Nigeria, Lagos State job vacancies in Nigeria

Career Opportunities at MTN Nigeria, 25th July, 2017

You may need..

You may also be interested in..

Popular Jobs

Want to live and work abroad?