Graduate Recruitment In A Renowned FMCG Company

CornerStone Staffing - Our client, a big player in the FMCG Industry invites applications for:

Job Title: Customer Service Intern Location: Lagos, Nigeria Type: Intern

Job Description

• We are looking to recruit a Customer Service Intern. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.

Qualifications Knowledge, Skills, and Experience:

• Minimum BSc degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills.

Interested and qualified candidates should: Click here to apply

Title: Graduate Internship Programme Location: Lagos

Job Description We are looking to recruit Graduate Interns. The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree. Components of the program include:

• Hands-on experience working as a member of a specific department and team.
• Assigned projects to accelerate learning of key functions/process.
• Cross-functional departmental exposures within the corporate office.
• Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
• End of program presentation of project findings, and recommended course of action to executives.

The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations. Requirements

• Prior internship experience is a plus
• Able to break down and creatively solve problems
• Flexible and adaptable at applying skills to different situations
• Minimum of 2:1
• Recent graduates can be considered/About to complete and/or completed NYSC
• Proficient in word, excel, power point, etc.
• Good written and verbal communication skills.
• A passion for retail, and interested in being part of crafting the future of retail.

Interested and qualified candidates should:Click here to apply