Job For Order Management Specialist In A Reputable Blue-Chip Company

CornerStone Staffing - Our client, a reputable Blue-chip company, is recruiting suitably qualified candidates to fill the position below:       Job Title: Order Management Specialist - eCommerce Location: Lagos Employment type: Fixed term contract Job Description

• We are looking to recruit a Order Management Specialist - eCommerce.
• You will be responsible for managing vendor's order process, account maintenance, shipping management, fill rate related processes and other ad-hoc activities as it relates to vendor's support.

• Track order fulfillment timeline variances, identify failures and missed SLAs, and provide detail on root causes and trends.
• Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
• Alert leadership to potential order management issues or risks (i.e. fill rate issues, potential missed ship dates, non-compliance disputes, critical situations that erode relationship with customer/Sales Team)
• Oversee the new account opening process including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements, ensuring all relevant stakeholders are informed and updated on progress of account opening
• Return processing for customers; Liaising with customer, A/R, credit, sales and distribution centers to resolve returns related issues
• Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
• Review all pending order activity against known inventory shortages. Update estimated ship dates and notify customers as needed.
• Monitor, research, and resolve chargebacks resulting from missed SLAs and process/system failures.
• Support shipping activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking

• Minimum 5 years of experience in Order Management processing and analysis.
• Strong systems/computer knowledge, Microsoft Office Suite, Business Objects and/or Business Intelligence.
• Able to process through complex order management systems.
• Must have the ability to work independently and solve problems on orders by partnering with key stakeholders and analyzing the order file to make accurate decisions on execution.
• Able to follow defined processes and relay information to Specialists, Order Management partners as well to make day-to-day order management decisions regarding allocation and delivery of the product.

• Entrepreneurial self-starter - You thrive in a fast-moving environment and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction.
• High-energy, positive team player - You have a proven ability to influence without authority and build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts.
• Structured “systems” thinker - When engaging with any problem, you think not only about the immediate solution but also ways to help solve problem at scale through systems and repeatable processes.