Job Opportunities at Towntalk

Towntalk is a technology company that builds predictive models using expansive data on local contexts to keep people, businesses and governments ahead of pressing challenges.

Our new mobile application - Area! is free to download incident sharing and verification tool to keep people safe.

We are recruiting to fill the position below:

Job Title: Gender Based Violence Case Supervisor

Location: Lagos

Job Description

• Towntalk and The Social Science Academy of Nigeria are using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-Covid in Nigeria to improve survivor access to justice and care. The Case Supervisor will provide oversight and management of dedicated survivor call center.

Summary

• The responsibilities of a Gender-Based Violence Case Supervisor include ensuring that all cases are appropriately addressed, prepare reports and ensure all referrals are attended to and cases appropriately closed.

Duties

• Oversee and supervise GBV case officers and case management.
• Train GBV call centre staff on SOPs and guiding principles for addressing GBV cases.
• Provide counselling and psychosocial support to survivors on cases escalated beyond the call centre case officers.
• Analyze trends of GBV and develop/adjust case management strategies to meet needs.
• Manage staff roster to ensure the call centre constantly operates at full capacity.
• Ensure timely and accurate information management, analysis, dissemination, and reporting through monthly and quarterly reports.
• Strengthen internal and external referral systems for cases of GBV, ensure a smooth interface with partner agencies/organizations.
• Maintain flexibility to take on added responsibility when need be.

Qualifications / Experience
Minimum requirements:

• Master’s degree or equivalent experience in Sociology, Gender Studies, Social Works, Public Health, International Development, etc.
• At least 5 years' experience in counseling and supporting GBV survivors.
• Supervisory experience both in direct and technical line management.

Additional requirements - candidates with the below qualifications will be preferred:

• Minimum of 5 years demonstrated experience of supervising and overseeing S/GBV case management.
• Familiar with the standards and guidelines of GBV programs and coordination, including Preventing Sexual Exploitation and Abuse (PSEA) and Sphere Guidelines.

Skills / Knowledge:

• IT tool – Microsoft Excel, PowerPoint, Sage, Power Bi, etc.
• Communication – Excellent written and verbal communication skills.
• Fluency in English and any other local languages in Nigeria.
• Excellent organizational, interpersonal and team working skills.
• Good cultural awareness and sensitivity.
• Clear understanding of gender abuse of power and issues surrounding violence against women and girls.

Behavioural Competencies:

• Independence: Proactive and able to act independently while delivering tasks on time
• Problem-solving: Critical thinking, Analytical and Problem-solving skills
• Team: Work effectively with a cross-functional team.
• Demonstrated commitment to helping others.

Job Title: Gender Based Violence Case Officer

Locations: Abuja and Lagos
Employment Type:

Job Description

• Towntalk and The Social Science Academy of Nigeria are using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-COVID-19 in Nigeria to improve survivor access to justice and needs. The call center will work to provide case management, therapy and referrals for offline cases.

Duties

• Provide GBV case management and psycho-social support to vulnerable persons, particularly survivors of gender-based violence.
• Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow up/revision and case closure when appropriate.
• Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
• Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
• Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
• Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
• Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
• Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
• Work in teams to conduct quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
• Attend Towntalk, SSAN other trainings accordingly.

Qualifications / Experience

• Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
• 2 years demonstrated experience in GBV case management.
• Experience in conducting service mapping and referral pathways

Skills / Knowledge:

• Language: Speak, read and write in multiple local languages
• IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI etc.
• Communication: Excellent written and verbal communication skills.

Application Deadline 8th March, 2021.

Job Title: Marketing Officer

Location: Lagos

Scope

• Assist the Marketing Manager in managing the department’s activities.
• Responsible for the successful execution of approved marketing strategy
• Track and record marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary.
• Establish and implement advertising and promotional campaigns for products or services on various media.
• Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.

Duties

• With the guidance of the Marketing Manager, responsible for the development of content such as press releases, feature pieces and digital content.
• Ensure all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all online channels.
• Foster and maintain close relationships with key journalists, editors, online influencers, blogs, and other influential contacts within the media as appropriate.
• Day-to-Day management of relevant agencies to ensure compliance with terms of engagement/scope of work and successful achievement of marketing objectives.
• With the support of the Digital Agency, development, planning and implementation of digital marketing campaigns, including web, Search Engine Optimization (SEO) / Search Engine Marketing (SEM), email, social media and display advertising.
• Identify tactical opportunities in the market that tie in with our brand positioning and launch creative campaigns to leverage these tactical opportunities.
• Development of RAG work plans for flawless execution of weekly tasks and monitoring of timelines to ensure deadlines are not missed.
• Other duties as directed and required by the Company.

Qualification / Experience

• BSc/BA in Marketing or any subject in the Social Sciences, Administration or Humanities.
• 2 – 3 years’ prior experience as a Marketing Officer or a related role.
• Solid understanding of marketing techniques and principles and ability to implement new and innovative marketing strategies

Skills/Knowledge:

• Excellent communication skills (verbal and written)
• Knowledge of social media and web analytics with proven experience executing digital/social media campaigns.
• Exemplary organizational and multitasking skills.
• Strong content development skills.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Must be tech-savvy.
• Ability to work in a fast-paced environment.
• Good understanding of digital analytics would be an advantage.
• Experience of successfully managing a diverse range of stakeholders would be an advantage.

Behavioural Competencies:

• Independence: Proactive and able to act independently while delivering tasks on time.
• Problem-solving: Critical thinking, Analytical and Problem-solving skills.
• Team: Work effectively with a cross-functional team.
• Demonstrated commitment to helping others

Application Deadline 15th March, 2021

How To Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the "Job Title" as the subject of the email.