Job Opportunities at Basic Consumer Kash Ebonyi Cooperative Society Limited

Basic Consumer Kash Ebonyi Cooperative Society Limited  - We are the second largest co-operative in Nigeria with more than 2 million active memebrs and about 2800 staff strength. loifting raised hands through financial instruments.

We are recruiting to fill the position below:

Job Title: Business Development Officer

Locations: Abia, Bayelsa, Abakaliki-Ebonyi, Enugu, Imo States
Employment Type: Full-time

Job Description

• Develop business and marketing plans in coordination with Managing Director to achieve revenue goals.
• Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, and web site.
• Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.
• Research the market for identifying new business opportunities.
• Develop strong customer relationships in order to generate high volume of prospective clients.
• Manage customer calls and appointments effectively for new opportunities.
• Participate in industry forums, client discussions, and conferences as a representative of the organization.
• Determine cross-selling opportunities among different offices.
• Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.
• Hire, train and guide the marketing and business development associates.
• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
• Respond to the client queries regarding the products in a timely fashion.
• Develop business proposals for new and existing customers.
• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.
• Prepare the annual marketing budget and track the expenses against the budget.
• Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
• Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 0 - 5 years experience.

Salary
N60,000 - N100,000 / month.

Job Title: Customer Service Manager

Location: Abakaliki, Ebonyi
Employment Type: Full-time

Job Brief

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• ensure sales growth through customers satisfaction and marketing
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• BS degree in Business Administration or related field
• 3-5 years experience.
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Salary
N45,000 - N60,000 / month.

Job Title: Finance Officer

Location: Abakaliki, Ebonyi
Employment Type: Full-time

Job Description

• The role of the Finance Officer involves providing financial and administrative support to colleagues, clients and stakeholders of the business. It’s a role that may attract applicants keen to move up the financial corporate ladder; those with ambitions of being Finance Managers, or even the CFO one day.
• Finance Officer job description should highlight the need for candidates who are focused on outcomes, excellent problem solvers and strong communicators.

Duties and Responsibilities of the Job

• Reporting to a manager and supporting the finance and accounting teams, a Finance Officer job description should include some of the below key duties and responsibilities. This is a role that interacts with several departments internally.

A Finance Officer job description generally includes:

• Assisting in the preparation of budgets
• Marketing and sales of company's products and services
• Managing records and receipts
• Reconciling daily, monthly and yearly transactions
• Preparing balance sheets
• Processing invoices
• Developing an in-depth knowledge of organisational products and process
• Providing customer service to clients
• Resolve financial disputes raised by the customer service and sales teams
• Being a key point of contact for other departments on financial and accounting matters
• Supporting the Finance Manager and executives with projects and tasks when required

Job Qualifications and Requirements
A Finance Officer role is well suited to candidates with university qualifications, and this should be detailed in the Finance Officer job description. The most relevant fields of study for this role include:

• Finance or Economics
• Accounting
• Business or Business Administration
• Mathematics

Experience:

• 0-5 years experience.

Knowledge in the below programs could also be included in the job description to appeal to multi-skilled and high-quality candidates:

• SAP
• QuickBooks
• Tableau
• Xero Accounting Software
• HP TRIM

Salary
N60,000 - N100,000 / month.

How to Apply
Interested and qualified candidates should forward scaned copies of their CV / Resume and Credentials to: [email protected] using the "Job title" as subject of the email

Application Deadline  31st May, 2021.