Job Opportunities at ARM Life Plc

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ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. We are recruiting to fill the positions below: Job Title: Business Relationship Management / IT PMO Location: Nigeria Principal Duties and Responsibilities

• Build and maintain strong relationships with an assigned portfolio of users/functions, acting as the key advisor and liaison between IT and the business, to deliver on business and IT strategic objectives
• Consult with Head, IT strategy (EA) and IT leadership to ensure strategic alignment of project portfolio with business strategy and objectives
• Aggregate business demand/ request for IT services
• Assess business demand, identifying consolidation opportunities or synergies to maximize investments
• Gather business requirements and build business cases for new IT based opportunities within the assigned portfolio, utilize an understanding of the solution landscape to leverage existing solutions where possible
• Understand and anticipate direction of the business areas/units identifies opportunities and makes recommendations to support the assigned business areas/units desired future state.
• Support the portfolio management decision process through the creation of project charters, scopes, risk assessments, budgets and IT Value (ROI, IRR) discussions
• Champion and support change management activities to ensure that the business is adequately prepared for new solutions and processes
• Negotiate and manage the SLAs for the defined portfolio and follow escalation matrix where required
• Critically support the prioritization of projects, ensure that projects align with the technology that best provides maximum ROI, and direct IT strategy in support of the whole business strategy.
• Work with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies.
• Ensure IT solutions support the organization’s short-term and long-term business goals/strategy and align with IT strategy.
• Consolidate and prepare progress reports to key stakeholders on overall project updates, mitigation of risk / issue, project spending and budget, resource

Requirements

• Minimum of a first degree or its equivalent in a business /IT related discipline
• 5+ years of experience in architecting and designing IT solutions
• 4+ years of experience in project management
• Relevant and recognized professional IT certification
• Grade Level: Analyst - Senior Analyst

Other Requirements Core SFIA 6 Skill Requirements:

• Stakeholder Relationship Management (RLMT 7)
• Portfolio Management (POMG 6)
• Change Implementation Planning and Management (CIPM 6)
• Relationship Management (RLMT 6)
• Project Management (PRMG 5)

Other SFIA 6 Skill Requirements:

• IT Management (ITMG 5)
• Performance Management (PEMT 6)

Other Required Knowledge and Capabilities:

• Possess substantial and extensive experience in developing, reviewing and implementing IT strategies, frameworks, policies and procedure to meet strategic and operational objectives.
• Possess a strong orientation to the provision of a high level of customer service and demonstrated ability to partner with stakeholders in delivering people management strategies.
• Ability to analyze critically, problem solve, initiate change and accept responsibility.
• Excellent interpersonal, verbal and written communication skills, with an ability to work collaboratively at senior levels.
• In-depth knowledge of project management frameworks and standards
• Sound strategic financial planning and management skills

      Job Title: Business Analyst Location: Nigeria Job Type: Full-Time Principal Duties and Responsibilities

• Provide analytical support to developing the strategy and portfolio roadmap, providing insight into ARMP and external benchmarks and trends.
• Support developing the project management methodology that is applied across IT.
• Define and establish business and end-user requirements for existing and new application systems.
• Research and analyze current and future trends that can be used to support the delivery of the IT strategy and ARMP business objectives.
• Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements.
• Oversee the estimation process for the design estimates based on the requirements baselined.
• Review and finalize Functional Specification Document (FSD).
• Lead FSD walkthrough session with stakeholders if required.
• Manage the development and validation of the functional specifications and clarify the same to development teams for creating technical specifications.
• Maintain knowledge of relevant solutions and support methods to provide functionally accurate solution to business users and project team.
• Identify the processes and information technology required to introduce recommendations.

Qualifications

• Minimum of a First Degree or equivalent relevant subject such as Business Information Systems or Business Computing Systems
• 6-20 years work experience
• 3+ years’ experience in a supervisory position related to information technology
• 6+ years’ experience in technology development and deployment
• Professional certifications such as Business Analysis Certification (e.g. CBAP, CCBA) and/or related will be preferred Grade Level: Analyst - Senior Analyst.

Other Requirements Core SFIA 6 Skill Requirements:

• Business Analysis (BUAN 5)
• IT Strategy and Planning (ITSP 5)
• Relationship Management (RLMT 5)
• Business Process Improvement (BPRE 5)

Other SFIA 6 Skill Requirements:

• Analytics (INAN 5)
• Project Management (PRMG 5)

Other Required Knowledge and Capabilities:

• Proven experience in user experience mapping and design
• Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed and demonstrates an ability to effectively prioritize and execute tasks
• Ability to work concurrently on multiple projects and/or assignments
• A passion for creating solutions with a positive attitude to change
• Excellent analytical skills and an informed, evidence-based approach

      Job Title: Head, IT Operations and Infrastructure Management/DBA Location: Nigeria Job Type: Full-Time Principal Duties and Responsibilities

• Oversee the successful completion of all work assigned to the unit
• Direct effort to evaluate, recommend, integrate, and coordinate enhancements to the infrastructure
• Work with Head, IT Strategy & EA and team to ensure that modified infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
• Establish and direct the infrastructure service provisioning strategy to guide supply, installation and maintenance of infrastructure.
• Manage infrastructure budget and infrastructure implementation planning and support capacity planning for infrastructure services
• Plan and manage the support and maintenance for the enterprise IT security environment in line with the security framework and the IT Strategy, governance frameworks and overall architecture, and where required, adhere to any legislative and regulatory requirements
• Develop, manage and test back-up and recovery plans, ensuring that storage and archiving procedures are functioning correctly
• Monitor database efficiency, performance and manage parameters of databases to provide fast responses to front-end users
• Plan and manage IT security monitoring, vulnerability scanning, firewall administration and penetration testing
• Audit access controls, identify breaches of inappropriate access levels and analyze breaches and activities for patterns, and recommend improvements to processes or policies
• Coordinate routine infrastructure analysis and evaluation on resource requirements necessary to maintain or expand service levels
• Ensure the operation of services, processing, storage and back-up of information, in order to maintain continuity
• Direct effort to plan all activities associated with the support and maintenance of IT infrastructure.
• Work with BRM/IT PMO on capacity planning for infrastructure services

Requirements

• Minimum of a first degree or its equivalent in a business /IT related discipline
• Masters, MBA or a recognized professional certification will be preferred
• 8+ years of experience in managing systems, networks and technology infrastructure
• 4+ years of management experience with 2+ years in a middle
• Grade Level: Senior Analyst - AVP

Core SFIA 6 Skill Requirements:

• Information Security (SCTY 7)
• IT Infrastructure (ITOP 7)
• Configuration Management (CFMG 7)
• Performance Management (PEMT 6)

Other SFIA 6 Skill Requirements:

• IT Governance (GOVN 7)
• Service Level Management (SLMO 4)

Other Required Knowledge and Capabilities:

• Extensive experience in developing strategic systems architecture plans, and establishing and maintaining IT governance and standards
• Project leader experience of medium to large size IT projects
• Substantial experience in strategic development and planning
• Proven ability to manage and consult with business stakeholders at all levels in regard to IT security matters, including user education and delivering business-related outcomes.
• Proven experience interpreting and applying information security standards and best practices
• Proficient knowledge of server architecture
• Exceptional analytical and problem-solving skills
• Personal qualities of integrity, credibility, and commitment to the mission of ARM

      Job Title: Team Member, Brand Development & Management Location: Nigeria Job Summary Core function of role is:

• To utilize strategic brand management to deliver true competitive advantage by helping the organisation become more focused and valuable to target audience.
• To serve as liaison between MCC, businesses and brand consultants by facilitating communication and project planning for ARM’s campaigns and initiatives.
• To develop and drive the execution of ARM’s brand and marketing strategy, and ensure effective communication to directly impact the organization’s brand awareness, and business development to support the Group’s business lines; by ensuring effective brand projections and ROI, with sound research and analysis, development and execution of accountable programs and initiatives aimed at optimising the customer experience, and revenue generating capacity of the business.
• To partake active role in all aspects of an engagement - identify issues, form hypotheses, plan and conduct research interviews and analyses, synthesize conclusions into recommendations, and help to implement change.
• To establish metrics to track and report performance of campaigns and new items post launch in order to provide feedback to product development teams.
• Track and report on the Group’s corporate brand performance as well as the relative brand equity of its key business lines/products relative to the competition.
• To provide regular analysis of sales and share performance of brands in order to give a brand report to senior management/business partners.
• To provide content development support towards ARM’s internal and external communications.

Principal Duties and Responsibilities

• Demonstrate ownership of the strategic direction of the Brand Management & Communications function in line with the Group’s overall business objectives and ensure common understanding amongst all subordinates.
• Articulate the Group’s brand management strategy and develop appropriate operational plans and programs to facilitate its seamless implementation (per area under purview).
• Continuously review existing policies and make recommendations for improvement to the Unit Head.
• Ensure promotional activities are geared towards unlocking value and managing the performance of the ARM brand in the marketplace.
• Coordinate the development of marketing communications materials such as sales leaflets, annual reports, brochures, multimedia, etc.
• Collaborate in various SBU product/service launch programs and provide relevant professional advice and support as appropriate.
• Ensure brand management activities are tailored towards specific target markets/products in line with the Group’s overall strategic objectives.
• Track and report on the Group’s corporate brand performance as well as the relative brand equity of its key business lines/products relative to the competition.
• Monitor and report on performance of the brand strategy and recommend appropriate actions to ensure effective implementation in view of market realities.
• Support the Group’s channel strategy execution by ensuring optimal utility and ongoing functionality of online and offline channels.
• Support the Group’s Business Units by ensuring effective brand projection, development and execution of programs and initiatives aimed at optimising the customer experience and revenue generating capacity of the centers.
• Keep abreast of innovations and best practices in brand management, corporate communications and other relevant areas of the global and local financial services industry.
• Co-manage (and monitor) subordinates to ensure timely delivery of high quality results for the unit.
• Prepare and submit periodic reports on ongoing activity to the Unit Head.
• Perform other duties as assigned by the Head, Branding & Corporate Communications

Requirements

• Candidate should possess a B.A/ B.Sc qualification, with 2-4 years work experience.
• Good knowledge of the local and global financial service industry dynamics including regulations, legislations and operating environment
• In-depth knowledge and understanding of brand management and corporate communications in the context of the local financial services industry
• Sound knowledge of products and markets and an ability to apply this knowledge
• Experience in institutional development, with exposure to processes and other support tools for mass processing in the financial industry
• Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues and solutions
• Excellent oral and written communication and presentation skills
• Self motivated and possessing strong drive and resourcefulness and a commitment to achieving agreed objectives
• Result oriented/quality focused disposition and exceptional attention to detail
• Good appreciation and working knowledge of office automation tools

      Job Title: Team Lead, Employer Management Location: Nigeria Job Summary

• To directly manage the employer management team within the relationship management team.
• Focus will be on operational efficiency, innovative thinking, database management and building a trusting and deeper knowledge with a view to deepening our relationship.
• This will be geared towards increasing our share of clients’ wallet and building a large referral network.

Principal Duties and Responsibilities

• Supervise and coordinate the employer management team effectively with a view to deepening our relationship.
• Develop and champion strategies to deepen relationships with employers and Pension Desk Officers based on their peculiar segments and behavioral patterns. Manage relationships with Employers by providing quality engagements and ensuring a seamless contributions remittance and collection process.
• Develop strategies (based on a thorough understanding of pension industry and developing trends) to grow the business and maintain the company’s leading position in the industry. Drive over-arching customer retention vision and strategy.
• Manage communication with employers and the develop an employer engagement strategy. These initiatives are including, but not limited to segmentation, campaign development and management.
• Continuous monitoring of developments in the macro-economic environment in general and in the financial service sector with a view to taking advantage of the emerging opportunities and minimize the potential threats to our business e.g. changes in clients’ needs and values, competitor activities, regulatory changes
• Manage systems & budget with active involvement in preparation of financial year budget and development & implementation of strategies
• Regular communication with team members to keep them updated on business activities and topical issues with a view to resolving problems relating to client relations and marketing that may rise from time to time.
• Creation of a SMART referral structure for the Employer management team.
• Generation of new and creative ideas for new engagement strategies, to broaden the range of pensions management services available to existing and potential clients
• Continuous update of skills (financial management, data analytics, relationship management and communication) through self-study, financial journals/magazines, internet, and formal training programmes
• Maintaining a professional outlook and conduct always to project a positive image for ARM
• Any duties or responsibility that may be assigned by the Supervisor

Other Requirements Daily Activities:

• Managing existing client relationships
• Sourcing new businesses from referrals and increasing existing business
• Reviewing clients' profiles in a bid to create value adding initiatives.
• Working closely with other units to ensure employer and clients expectations are met

Education and Experience Requirements

• BA/BS Degree or equivalent with a strong academic background, preferably in business, marketing, or communications. An MBA will be an added advantage
• Minimum of 8 years’ experience in sales, relationship management, and team management roles
• At least 4 years of direct work experience in a sales management/business development/relationship management.

Required, Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills
• Excellent relationship management skills
• Ability to manage a team effectively.
• Excellent knowledge of the financial market
• Ability to listen actively and translate thoughts to action
• Highly developed Emotional Intelligence
• Strong presentation skills
• Excellent organisation and time management skills
• Deep analytical and problem-solving experience; Familiarity with data tools (e.g. SQL or Cognos)
• Ability to develop daily, weekly, and monthly call plans
• Excellent team work and relationship management skills with the ability to manage cross-functional relationships across multiple levels and business units
• Highly organized and proactive with a strong attention to detail
• Excellent verbal/written communication skills with a “can do” attitude
• Strong proficient in all Microsoft Office programs, especially Microsoft Excel.

  How to Apply Interested and qualified candidates should: Click here to apply     Application Deadline  7th March, 2018.

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