Job for a French-Speaking Ethics Line Operator at KPMG

KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.
Are you looking for a career in a challenging, fast-paced environment? Are you generally curious about why things happen in the way they do? Can you offer ideas about how businesses could improve their operations? A career in KPMG could be for you!

We are looking for young, vibrant and forward thinking candidates to fill the position below:

Job Title: French-Speaking Ethics Line Operator

Auto req ID: 103079BR
Location: Lagos
Function: Infrastructure - Operations & Administration
Service Line: Operations & Administration
Job Level: Associate/Team member
Contract Type: Permanent
Full Time / Part Time: Full Time

Duties

• Handle customer inquiries/complaints both telephonically and by email
• Prepare and update applicable client records with relevant information on a timely basis
• Document client call enquiry/complaint in relevant call reporting templates and/or web tools
• Produce timely call sheet reports

• Minimum of second class degree, lower division
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Proficient in the use of MS Office tools
• Must be able to communicate fluently in both French and English
• Communication in any Nigerian language would be an added advantage

• Verbal and written communication skills
• Ability to professionally handle complaints, even when working with unpleasant clients
• Organizational skills
• Attention to detail
• Resilience
• Good listening and interviewing skills
• Problem analysis and problem solving
• Customer service orientation