Job For Customer Service Representative In A Reputable Retail Company

HR-on-Wheels - Our client, a leading player in the retail industry, is looking to hire qualified and competent individuals to fill the position below:

Job Title: Customer Service Representative Location: Lagos Key Responsibilities

• Direct complex requests and unresolved issues to the appropriate Supervisor/Line Manager.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintain a good working relationship with colleagues and superiors.
• Perform other operational duties as required on an ad-hoc basis.
• To work with the customer service manager to ensure proper and excellent customer service delivery across all communication channels.
• Answer all questions related to Hush’D’s products in a knowledgeable manner.
• Handle customer complaints; provide appropriate solution and alternatives within the shortest time limits.
• Provide accurate pricing and delivery information to Hush’D customers.
• Keep proper records of customer interactions and transactions.

Qualifications

• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of relevant computer applications.
• Attention to detail and accuracy.
• Bachelor's Degree/Higher National Diploma/Ordinary National Diploma
• Proven experience as a customer service representative.
• Problem solving skills.
• Excellent communication and presentation skills.

Application Deadline 9th November, 2018.

Note: Candidates who live in Ikeja or its environs are strongly encouraged to apply.

Lagos State, Ikeja