Job For Bancassurance Operations Administrator at Old Mutual Nigeria

⏲ Aug 15, 2018, 6:40 PM
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Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances. We are recruiting to fill the position below: Job Title: Bancassurance Operations Administrator REF: 1118/NIGE/EU/Bancassurance Operations Administrator (Contract)/Nigeria/150818 Location: Nigeria Contract: Temporary / Contract Category: Insurance Offer: Market Related Introduction

This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification Description:

Ensure timely indexing and capturing of new business vide the Bancassurance channels
Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates (Annually), new businesses, Statements (Premium and Annual) requests.
Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
Detailed and accurate processing of end of day OIPA (Volume per status) process report.
Ensure daily operational Customer Service efficiency/delivery.
Responsible for the daily work flow and volumes within the turnaround time
Delivers, maintains and enhances service / work standards and work quality within a given process.
Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
Efficient capturing of new business application scanned from share point and work tracker.
Brisk and on-track quality assurance (QA) processes within set SLA's.

Key Result Areas Operational Delivery:

Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
Extensive experience in day to day delivery on Bancassuarnce business stream.
Ensure detail reporting of transaction flowing from the Bancassurance stream
Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

Individually accountable for client service delivery through own efforts.
Balances own priorities and motivating others.
Plans and assigns work over the applicable period vide document management system.
Personally responsible for day-to-day feedback and reviews of GAP1.
Individually accountable for managing own time, tasks and output quality.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve personal results.
Collaborates effectively with others to achieve personal results.
Accepts and lives the company values.

Quality Assurance:

Performs quality checks on own work.
Adheres to service and quality standards.
Delivers, maintains and enhances service / work standards and work quality within the given process.
Ensures daily processing complies with all appropriate product and legislative rules and requirements.
Develops and maintains procedural documentation.
Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
Ensure customers are well informed about their policies and available products.

Relationship Building: