Job at General Electric for a GO-HR Operational Leader, Africa

GE Global Operations is GE’s multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers.
Global Operations delivers processes at scale to create capacity and enables GE growth. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions


GE Global Operations is recruiting to fill the position below:

Job Title: GO-HR Operational Leader, Africa
Job Number: 2609471
Location: Nigeria
Business: GE Global Operations
Business Segment: Global Ops-Human Resources
Role Summary/Purpose

• The GO-HR Operations Leader is responsible for leading a team who will carry out all transactions required to support the employee’s life cycle with the organization, and playing the liaison role between the business EHRM/HRBP, GMS (where applicable), Immigration and other GE HR COE’s.

• Lead GO-HR operational services such as On-boarding, Off boarding, Payroll and Benefits (processing and administration) employee lifecycle management and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
• Understand customer requirements and meet global key performance indicators and timelines. Integrate agreed performance targets and responsibilities and carry out regular follow up and review of scorecards/metrics.
• Create a continuous improvement culture, proactively identifying processes for improvement, supporting the enterprise standards and project team in the delivery of these initiatives and driving change as well as responding to business requirements.
• Maintain high standard of accuracy and quality, taking accountability for compliance with relevant legal and GE policy requirements. With particular focus on meeting all payroll financial requirements.
• Liaise with HRM & Line Managers to keep abreast of business requirements to ensure that the GO-HR operational team is resourced and trained effectively.
• Lead, develop, coach and motivate a team of GO-HR operational professionals to deliver the GO-HR vision across GE in the countries this role oversees.
• Be the point of contact for GE leaders, employees & suppliers – in conjunction with other GE departments.
• Deliver HR transactions to the businesses ensuring all deadlines are met and customers (HRM and employees) are satisfied with the level of service.
• Proactively establish and drive process improvements and leverage capability of the GE GMS team where needed
• Awareness of Local Employment Laws & ensure local employment norms are met. Proactively seeks input from external parties to keep the business abreast of legislative and process changes and updates.
• Support the Third Party Supplier leader in maintaining a strong relationship between GE and 3rd party suppliers e.g. P&B Vendors, Medical & Insurance vendors etc.

• Bachelor's Degree from an accredited university, major in Human Resources, Industrial Relations, Business Operations or related field or equivalent work experience
• Minimum of 8 years of experience in a variety of HR roles, both staff and client based.
• At least 3 years of experience in a HR leadership role·
• Cheerful positive ‘can do’ attitude with ability to manage pressure creatively.
• Effective communication & excellent people management skills are a must.
• Knowledge of Shared Services ethos and key drivers for success.
• Strong sense of customer orientation.
• Knowledge of local Labor regulations.
• Fluency in English and local language(s) is preferred
• Excellent computer operation & presentation skills.
• Relish and stimulate change a demonstrated change agent with the ability to influence at all levels of the organization.
• Process and metrics oriented with exposure to continuous improvement principles (LEAN, Six Sigma, FastWorks etc.).

• Strong operations manager and leader with a track record of improving performance in transactional teams.
• Good networking skills with experience in operating in complicated matrix environment and able to build good working relationships both internally and externally.
• Tenacious, resilient, and flexible, should be capable of managing a complex and frequently changeable workload.
• Experience in a multi-national, multi-cultural environment with excellent analytical and problem solving skills.
• Experienced in setting up and managing KPIs’ and employee contracts.
• Understanding of HR issues is important but experience of delivering transactional services in a shared service context is key.