IT Help Desk Officers at Courierplus Services Limited

CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers.

We are recruiting to fill the position of:   Job Title: IT Help Desk Officer Location: Lagos

Job Description

• Setting up new users’ accounts and profiles and dealing with password issues
• Provide orientation to new users of existing technology
• Creating/Updating self-help documents so customers/employees can try to fix problems themselves
• Accessing and using the Shared drive/Server
• Protecting Computers from viruses and security
• Conduct defragment, virus screening, backup etc on regular basis
• Establishing a good working relationship with other members of the team and company at large
• Maintain current and accurate inventory of technology hardware, software and resources.
• Provide recommendations about accessing information and support.
• Maintain log and/or list of required repairs and maintenance.
• Research current and potential resources and services
• Any other duties assigned
• Provide first line technical support to IT users across the company
• Manages the helpdesk and keep track of incidences from tickets opening to closure providing status update from time to time
• Ensure proper Logging and categorization of requests
• Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
• Support information technology, computer systems.
• Plan, organize, direct, control and evaluate the operations the Helpdesk
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Installing and configuring computer hardware, operating system and applications
• Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
• Monitoring and managing computer systems and networks
• Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
• Manage monthly change activities
• Support the rollout of new applications
• Vendor Management including documentation, payment, etc

 

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.