IT Desktop Support Analyst at Sahara Group

Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, Middle East, Europe and Asia. Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. The women and men who make up our organization are our strongest levers for growth.

We are recruiting to fill the position below:

Job Title: IT Desktop Support Analyst

Location: Lagos
Employment Type: Full-Time

About the Job

• The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or networks.
• The duties are wide-ranging and vary widely from one organization to another.
• The IT Support team is charged with installing, supporting, and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.

Responsibilities
What you’ll do:

• Provide first-level technology support and escalate issues to Tiers 2 and 3 support when necessary.
• Provide periodic reporting of IT Support operations.
• Other duties may include end-user education and IT Project Implementation
• Update cash fueling data for analysis.
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones, and implement changes as required for performance improvement.
• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, and E1 lines, and implement changes as required for performance improvement.
• Interface with 3rd party service providers.

Requirements

• B.Sc in Computer Science / Engineering
• Maximum of 2 years of qualitative experience in technology deployment or support
• Must possess a good understanding of Windows-based applications and their interaction with the underlying operating system environment.
• Must possess good knowledge of Windows server operating system and Network Infrastructure, hardware, and software troubleshooting skills.
• ITIL, CCNA, and MTA/ MCSA MCSE certifications would be an added advantage.

Your Attributes:

• Intrinsically motivated.
• Ability to deliver results with low levels of supervision.
• Strong interpersonal skills, time management, and planning skills
• Strong demonstrated use of Excel, Word, and PowerPoint
• Passion for customer service.
• Results-oriented and pragmatic with exceptional problem-solving and decision-making skills.
• Emotionally intelligent and a team player with an international outlook
• Excellent and precise communication & presentation skills.
• Comfortable and effective in managing and communicating with team members and stakeholders.

How to Apply
Interested and qualified candidates should:
Click here to apply