ipNX Nigeria Limited Massive Graduate recruitment, October 2017

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ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the position below:     Job Title: Retail Territory Manager Job ID: 20 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Retail Manager, Global Travel Frequency: Rarely Purpose of the Job

• The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking/hunting out new clients & businesses within the assigned territory.
• The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.

Expected Key Results (Detailed KPIs)

• Achieve sales targets by developing new business with existing and potential clients within the territory.
• Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
• Ensure all required KYC customer requirements are met.
• Drive Direct Sales Executives (DSEs) to achieve their set target.
• Train and mentor DSEs.
• All DSEs must achieve 10 new subscribers monthly.
• Organise review sessions once a week.
• Organise Training sessions twice a month.
• Collate DSE sales and competitive intelligence reports and submit to Head, NSD.
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close.
• Attendance at industry related meetings/events and/or seminars.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Works in collaboration with the team, developing good working relationships.
• Ensures compliance with ipNX values, policies, and standards, and ensures compliance with all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc/HND in Engineering / Computer Science / Marketing / Sales / related disciplines (Minimum of 2.2/Upper Credit).
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 4 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focused
• Understanding of Retail Sales.
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• (Additional requirements for AMs and above)
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Team Lead, Strategic Account Job ID: 26 Location: Lagos Department: Network Services Division Function: Business Development Reporting to: Head, NSD Location: Global Travel Frequency: Rarely Purpose of the Job

• The Team Lead, Strategic Account is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results (Detailed KPIs)

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Product Analyst Job ID: 23 Location: Lagos Department: Network Services Divison Function: Product Development Reporting to: Product Manager Travel Frequency: Occasionally Purpose of the Job

• The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
• He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
• Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
• They analyze their own products and those of competitors, comparing performance and features with current market requirements. Product analysis provides the product team with a benchmark for new product performance.

Expected Key Results (Detailed KPIs)

• Submit/review a product strategy and roadmap for Voice and Wi-Fi
• Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
• Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
• Use analytics (website, social media, and company CRM) to gather customer needs
• Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
• Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
• Generate, update and submit intelligence report weekly
• Attend conferences and events related to  product and sector
• Develop pricing model quarterly
• Submit product price reviews and projection quarterly
• Hold product training and briefs for sales staff Quarterly
• Propose a sales incentive and promotion scheme that will drive an increase in sales
• Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Ability to conduct market research
• Action oriented
• Result Driven
• Cultivate Innovation
• Critical thinking skills to recommend original and productive ideas
• Time Management
• Self Development

    Job Title: Retail Manager, Global Job ID: 27 Location: Lagos Department   Network Services Divison Department: Network Services Division Function: Business Development Reporting to: Head, NSD Travel Frequency: Rarely Purpose of the Job

• The Retail Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures driving an increase in ipNX retail business by collaborating with the account teams to recruit subscribers and building relationships to keep them and grow the subscriber base.

Expected Key Results (Detailed KPIs)

• Achieve sales targets by developing new business with existing and potential clients within the territory
• Undertake cold calling, ensuring that the number of calls meets call targets as set by management
• Ensure all required KYC customer requirements are met.
• Drive Retail Territory Managers (RTM) to achieve their set target.
• Train and mentor RTM .
• Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close​
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded​
• Works in collaboration with the team, developing good working relationships​
• Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.  ​

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focused
• Understanding of Retail Sales
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Business Analyst Job ID: 24 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, NSD Travel Frequency: Rarely Purpose of the Job

• The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
• Understand the structure, policies, and operations of the division’s service delivery operations.
• Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions.
• Business performance analysis.

Expected Key Results (Detailed KPIs):

• Business Scope and Specification Management
• Conduct feasibility studies, from a technological and organizational perspective, and document findings
• Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
• Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
• Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
• Market Assessment and Competitive Analysis
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering/Computer Science/Marketing/Sales/related disciplines
• Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities
• Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Senior ipNX Technical Support Engineer Job ID: 28 Location: Lagos Department: Network Services Divison Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Travel Frequency: Seldom Purpose of the Job (Brief)

• Provide advanced (2nd) level off-site technical support for all ipNX services:  Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

• Incident Management (Complex/advance Call Resolution)
• Prompt Response to inbound calls and emails
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
• Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
• Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Excellent business communication skills both verbal and written.

Work Experience:

• Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
• A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
• At least 4 years work experience in similar role.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

      Job Title: Account Manager Job ID: 25 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Developmeny
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Ipnx Technical Support Engineer (i-TAC Engineer) Job ID: 22 Location: Lagos Department: Network Services Divison Function: Technical Support Reporting To: Service Assurance Manager Work Schedule: Shift Travel Frequency:  Seldom Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction. 

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills:

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

      Job Title: Territory Manager, Island Job ID: 33 Location: Island, Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Corporate Sales Travel Frequency: Rarely Purpose of the Job

• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: NMS Engineer - Software Development Job ID: 29 Location: Lagos Department: Group Infrastructure Unit Sub Division: Monitoring and Command Centre Job Function: Software Development Reporting to: Manager, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

• To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs)

• Application development
• Server/Application Administration
• Project Management
• Dashboard development

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management - Mysql, MSSQL, PostgreSQL, Oracle.
• Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• Ability to learn new things quickly.

Work Experience:

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

      Job Title: Retail Sales Manager Job ID: 31 Location: Island, Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Retail Sales Location: Travel Frequency: Rarely Purpose of the Job

• The Retail Sales Manager (RSM) is responsible for driving sales increase of all IPNX retail products (FOS) in given territory. She/he is tasked with the responsibility to develop and grow customer numbers by recruiting new subscribers through personal engagement, team leads and direct sales executives (DSE).
• The RSM is responsible for building relationships with customers most especially SME’s and grow their portfolios by increasing revenue generated from their portfolios.
• The RSM manages her/his people for success and must develop the territory and be the highest source of information about that territory.

Expected Key Results:

•  Achieve territory sales target.
• Achieve 60% uptake in streets, estates and MTU's.
• Drive direct sale executive (DSE) to achieve their set target.
• Train and mentor DSEs.
• Manage, maintain and grow a pipeline of qualified prospects or almost completed deals.
• Actively and successfully manage the sales process: lead generation; solution pitch; negotiation; close.
• Drive an different sales activities in the given territory.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Works in collaboration with the team, developing good working relationships.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Head, Corporate Sales Job ID: 30 Location: Any City, Nigeria Department: Network Services Divison Function: Business Development Reporting to: Head, Network Services Division Travel Frequency: Rarely Purpose of the Job

• The Head, Corporate Sales is responsible for managing our strategic accounts, key accounts and the territory accounts.
• The Head, Corporate Sales protects revenue, secures new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new corporate clients & businesses.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with all teams to ensure smooth transition of accounts into the business.
• The Head, Corporate Sales, is responsible for all corporate accounts and must be the most trusted source of information for all corporate customers.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 6 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

      Job Title: Network Management Engineer Job ID: 17 Location: Isaac John, Ikeja GRA, Lagos Department: Group Infrastructure Unit Sub Division: Monitoring and Command Centre Job Function: Network Management Reporting to: Head, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

• To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.

Expected Key Results (Detailed KPIs)

• Application development
• Network Monitoring
• Escalation
• Network Operations
• Server/Application Administration
• Network Device backup
• Dashboard development
• Reporting

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
• Ability to leverage technology to develop and enhance functional competencies
• Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Open Source software customization.
• Knowledge of current IT trends and technologies in software development.
• Ability to learn new things quickly.

Work Experience:

• Experience in Linux and monitoring system environment
• Sound understanding and extensive experience in SNMP. TR-069 and network management
• Experience in Perl, PHP, and Python

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

    Job Title: Network Implementation/Support/Integration Engineer Job ID: 16 Location: Isaac John, Ikeja GRA, Lagos Department: Group Infrastructure Unit SubDepartment: Network Infrastructure Unit Directly reports to: Head Operations & Maintenance(WEST) Directly supervises: IT, Corp Members, Outside Plant and riggers Travel Requirements: Occasional Staus: Permanent Work Schedule: 8-5     Job Title: Territory Manager Job ID: 34 Location: Mainland, Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Corporate Sales Location: Mainland Travel Frequency: Rarely Purpose of the Job 

• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

    Job Title: Admin Business Analytics Specialist Job ID: 15 Location: Victoria Island, Lagos Department: Admin Services Directly reports to: Manager, Admin Services Directly supervises: Admin Tech, Helpdesk, Front Desk & Fleet Teams Job Summary/Objectives

• The role of the Admin Business Analytics Specialist is to be a part of a growing team in a fast-paced and evolving environment that delivers business impacts from data driven recommendations.
• Working in close partnership with internal business partners (including Finance and IT), participate in the design, delivery, and implementation of innovative and complex analysis providing rich data insights and improving business performance.
• The role of the Admin Business Analytics Specialist is to coordinate, execute for a singular, clear and actionable strategy and oversight to the fleet, admin tech, help desk, front desk teams.

Responsibilities

• Producing periodic in-depth analysis, reports & presentations.
• Promoting a culture of data-driven decision making and pro-actively informing stakeholders on key trends and performance indicators.
• Managing and developing the reporting database for clean, up to date and easily retrievable information.
• Helpdesk development and management.
• Fleet management and supervision.
• Financial analysis.
• Preparation of statistical information.
• Policy development & documentation.
• Performs other related duties as assigned.

Key Performance Indicators (KPI)

• Accuracy in financial data analysis presented at intervals for planning administrative operations.
• Positive contributions to the planning of business operation company-wide through accurate forecast and statistical information.
• Monthly presentation of key Admin data & statistics.
• Accurate representation of all admin information into monthly workflow/ data analysis.
• Zero tolerance to company caused accidents.
• Adherence to 80-100km safety limit for company fleets.

Job Specifications Academic and Professional:

• Possess a Bachelor’s degree (minimum Second class lower/Upper Credit) from an accredited university or college; with relevant professional qualification.
• Relevant professional certification is an added advantage.

Experience:

• 3+ years of relevant experience.

Competence Skills:

• Analytical skills
• Team Spirit, Proactive Management
• Detail Conscious
• Calm patient and assertive
• Ability to function under pressure
• Excellent negotiation, communication, and interpersonal skills.

Knowledge:

• Records Management Skills
•  Analytical skills
•  Research methodology
•  Excellent communication and organizational skills
•  Numerical Skills
• Detail-oriented

Attitude:

• Stable
• Well-developed Safety skills
• Good Interpersonal Skills
• Transparent
• Integrity
• Patient
• High energy level

Working Conditions

• Status: Permanent
• Work Schedule:  8-5 / Frequent requirements to work off hours and weekends
• Travel Requirements: Frequent
• Working Late: Frequent

      Title: NYSC, Pre-service & I.T Internship Job ID: 18 Location: All Branches Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology Reporting to: Supervisor Function: As applicable to requesting unit Travel Frequency: Occasional Introduction of the Job

• The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals.
• The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
  • Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (Industrial Trianee).
  • Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (Pre-service).
  • Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.

Deliverables

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies) This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification. Educational Qualifications & Functional Skills:

• CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience

    How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline  31st December, 2017.

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