ipNX Nigeria Limited Internship & Exp. Job Recruitment

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We invite applications for:   Title: NYSC, Pre-service & I.T Internship Job ID: 18 Location: All Branches Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology Reporting to: Supervisor Function: As applicable to requesting unit Travel Frequency: Occasional

Introduction of the Job

• The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals
• The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
  • Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (Industrial Trainee).
  • Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (Pre-Service).
  • Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.

Deliverables:

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum) / B.Sc (2.2 minimum) / HND (Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)

Work Experience:

• Little or no work experience

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience.

How to Apply Interested and qualified candidates should: Click here to apply Interested and qualified candidates should address their Cover Letters to: The Human Resource Manager, Human Capital Management, ipNX Nigeria. Note: All Pre-service & I.T Internship Cover Letters should state the duration of the internship.

Job ID: 22 Location: Lagos Department: Service Assurance Function: Technical Support Reporting to: Service Assurance Manager Work Schedule: Shift Travel Frequency: Seldom

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Employee Experience and Communications Officer Job ID: 58 Location: Victoria Island, Lagos Department: Human Capital Management Function: Content creation/curation, employee experience, internal & external communications. Reporting to: Head, HR Operations Travel Frequency: Occasional

Purpose of the Job

• Responsible for creating and executing a digital communication strategy for engaging with employees. Also, monitoring and improving the overall employee experience across company culture, physical space and technology to produce an engaged, motivated and high performing workforce.

Expected Key Results

• Wholesome employee experience.
• Internal communication & content curation duties.
• Develop strategies and initiatives that would enhance employee experience.
• Monitoring employee experience KPIs (satisfaction, engagement, productivity) as it relates to company culture, physical space and technology tools.
• Drive leadership awareness, commitment and accountability for the employee experience and diversity and inclusion.
• Foster positive employer-employee relationships through effective communication.
• Design & review copy for print and digital platforms.
• Handle protocols for internal corporate announcements. Create alignment by taking concepts/ideas from various stakeholders to create deeply resonating & engaging content.
• Manage and update all ipNX internal employee digital presences such as career portal, Intranet, etc.
• Report to Executive Director, Corporate Services on trends on all employee experience touch points.
• Create SLAs for vendors as it pertains content and designs for corporate services.
• Assist with general administrative/corporate duties as necessary.
• Perform other duties as assigned by the Executive Director, Corporate Services.

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor's degree in Computer Science, HR, Communications, Public Relations or related discipline.
• Training/certification in user experience design, user research, usability design or product design is an added advantage.
• Portfolio/case studies- Visual design: e.g fliers, magazines, advertising campaigns etc, User experience design assets: personas, journey maps, wireframes, usability tests etc, copy writing and Video editing and post-production.
• Web design & development: HTML, CSS & JS (Experience of frontend frameworks like Angular, React or Vue.js is a bonus)
• User experience design tools: usability testing, user research, wireframing, prototyping, A/B testing

Work Experience:

• 1-2 years of experience in similar capacity.
• Experience with user experience design techniques e.g. user research, usability testing, wireframing, prototyping, journey mapping, personas etc.
• Creative copywriting, for presentations, email copies, publicity and advertising assets.
• Experience with Adobe Creative Cloud i.e. XD, Photoshop, Illustrator, InDesign, AfterEffects, Premiere Pro.
• Experience with CMS i.e. WordPress, Blogger, LinkedIn Publishing, Medium
• Experience working in social media, online publishing or digital marketing and its tools e.g. Mailchimp.
• Experience working with analytics tools e.g. Google Analytics.

Other Requirements:

• Storytelling
• Customer Focus
• Ability to sell
• Action orientation
• Ability to optimize work processes
• Tech savvy
• Drive results
• Self Development
• Nimble Learning
• Resilience.

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Head, Planning & Design Job ID: 67 Location: Victoria Island, Lagos Department: Infrastructure Function: Planning and Design Reporting to: Head, Infrastructure Planning and Quality Travel Frequency: N/A

Purpose of the Job

• Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
• Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Expected Key Results:

• Delivery of wireline network infrastructure plans and designs.
• Delivery of wireless network infrastructure plans and designs.
• Project Management
• Co-ordinates across despaired parties to deliver value.
• Asset Management
• Direct development of team members.

Educational Qualifications & Functional Skills

• Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines (2.2/Upper Credit Minimum).
• A master’s degree in Engineering/MBA would be an added advantage.
• A CFOT with emphasis on FTTh Technologies certification is required. Other certifications in networking and project management would be an added advantage.
• Knowledge or experience with GPON, FTTh, radio and transmission technologies.
• Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc)
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• Excellent communication and presentation skills.

Work Experience:

• At least 10 years’ experience within the telecoms space.
• Experience in turnkey microwave radio planning design and build.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining wireless networks.
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD Tools to implement designs.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

How to Apply Interested and qualified candidates should: Click here to apply

Job Title: Account Manager Job ID: 75 Location: Bompai Road, Kano Travel Frequency: Occassional Department: Business Operations Reporting to: Regional Sales Head, North Function: Account Management

Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Expected Key Results:

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets
• Ensure compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines (2.2/Upper Credit Minimum)

Functional Skills:

• Understanding communications Network, Experience in a Business & Retail sales environments;  consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Action Oriented
• Result Oriented
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

How to Apply Interested and qualified candidates should: Click here to apply