ICT Assistant at Action Against Hunger

⏲ May 28, 2020, 1:04 AM
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Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:

Job Title: ICT Assistant Location: Maiduguri, Borno Job Type: Full Time Department: Logistics Job Level: Entry Level Direct Line Manager: ICT Officer Starting Date: As soon as possible

Objective 1

Server, Energy and Network Management.

Tasks & Responsibilities:

Shall support the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users for Damaturu office.
Shall archive and keep in safe location all old files on the server and some relevant users’ data
Shall support the ICT Officer in the delivery of energy backup system (inverter, UPS) for the ICT equipment for Damaturu, Bade, Potiskum and the sub-bases
Shall be Local Area Network administrator for Bade and Potiskum offices and monitor users’ access to the Network and all its resources.

Objective 2

Radio, CCTV and Trader / ODK Devices Management

Tasks & Responsibilities:

Shall support the ICT officer to ensure smooth operation of all HF/VHF radios for the base
Shall with the ICT Officer provide technical advice on CCTV operations to the base security manager whenever the needs arise
Supports the M&E team to ensure effective use/function of the ODK phones, cash transfer and traders’ devices.
Shall support the ICT Officer to resolve all ICT related problems with the ODK phones, cash transfer devices and traders’ devices are attended to within the shortest possible time.

Objective 3

Data Security and Software Management.

Tasks & Responsibilities:

Shall carryout weekly data backup followup for Damaturu office and ensure that backup is done for all the sub-bases at regular times
Shall ensure that recommended anti-virus is installed on all the computers in the base and regularly updated
Shall in collaboration with the ICT Officer ensure that all network resources (server, network drives, switches, routers, printers) are installed in a safe and well ventilated locations.

Objective 4

Equipment Management.

Tasks & Responsibilities:

Shall ensure that all staff have required equipment for the delivery of their roles
Makes sure that all new equipment labels are checked and allocated appropriately
Ensures that all equipment assigned to leavers are returned and equipment list updated accordingly.
Manages the base equipment list by regularly updating the list with new equipment
Ensures that all users complete Equipment Temporary Allocation Form and well documented

Objective 5

Communication Service and Subscription Management.

Tasks & Responsibilities:

Shall ensure stability of internet service for the base and the sub-base and when necessary provide internet service for individual staff who may not be within the office location for official reasons at some point.
Shall continuously monitor the performance of all internet service and effective use of the internet bandwidth for Monguno and Damasak.
Shall query any individual for abuse of any of the communication means (Internet, GSM, Thuraya and Radio) and report same to the ICT Officer for consistent abuse.

Internal & External Relationship Internal:

Logistics Manager: hierarchical relationship – technical support – exchange of information, collaboration on planning and all base matters
ICT Manager: Technical support
ICT Officer: Direct Line Manager
Logistics Officer: Collaboration on daily tasks
Others Programme Managers: Exchange of information and coordination (integrated approach).

External:

Local governmental and non-governmental partners: exchange of information, coordination,
Local suppliers: exchange of information, coordination, influence on choice of technical options
Local representatives of international aid organisations: exchange of information.

Qualifications

Bachelor's Degree / Higher National Diploma in Information Technology / Engineering, Telecommunications, Computer Science or related courses.

Skills & Experience: Essential:

Minimum 1 year experience in the ICT sector.
Professional IT certificates such as MCP, MCSA, MCSE, CISCO are preferable.
Fluency in English
Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently
Capacity for analysis, synthesis and reporting of large amounts of information
Willingness to travel to field sites.
Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment
Computer literacy including all Microsoft Office programs (Word, Excel, PowerPoint)

Preferred: