Nokia Nigeria Job Vacancy for a Customer Team (CT) Head, 24th September 2019

⏲ Sep 24, 2019, 8:28 AM
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Nokia is a Global Technology Leader, connecting people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. We are recruiting to fill the position below: Job Title: Head, Customer Team (CT) Job ID: 1900000D9G Location: Lagos, Nigeria Reports to: CBT Nigeria Head Mission

To lead and manage the Customer Team (CT) for Other Operators in Nigeria (these are all telecom operators excluding MTN and Airtel; those are handled by regional CT’s), to deliver Nokia products and services to these customers, manage customer satisfaction as well as achievement of Nokia’s key performance indicators.
As a senior sales professional, the CT Head is responsible for the end to end management of the CT, including Sales, operations, stakeholder relationship management, internal processes.

Main Responsibility Areas

Further develop strong relationships with the customer, including CXO level, to enable successful positioning and sales of Nokia products and services.
Be responsible for the business strategy as well as the coordination of Nokia contacts with the customer.
Develop and articulate the overall sales strategy and lead account planning focused on key market segments.
To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations.
Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management.
Provide team leadership, in particular the account managers in the CT, ensuring that they have appropriate skills, training and knowledge to position and to position the value of Nokia’s products/services/solutions to the customers, ensuring that the CT works efficiently.
Proactively provides opex, inventory and credit control.
Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account.

Interfaces and Reporting: Works closely with:

BG functions: Pre-sales, HoS, Delivery
Head of Technologies
Strategy & Sales Ops
Pricing Management
Legal
F&C

Qualifications

At least 10+ years relevant experience
Telecoms or IT background is a must
Proven track record in business development
Relevant university degree in telecommunications, technical, business or similar qualification.
Strong leadership profile with presence and credibility in the market
Systematic thinker and a winning mindset

Key Competencies:

Strong Leadership skills to be able to lead the Customer Team and all support functions.
Solid experience in handling accounts/customers of comparable size and complexity.
Deep understanding of Nokia's product & solution and overall telecommunications market, trends and related regulations.
Strong negotiation, communication and good interpersonal skills.
Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT
Ability to build strong relationships with influential stakeholders in the market
Develop/execute strategies addressing all stakeholders
Ability to provide leadership and guidance during critical deal making process and collaboration with BGs
Financial and risk management skills to support forecasting and the qualification of opportunities
Experience with contract management, financial terms and conditions
Good understanding of project management