Graduate recruitment at Industries Safety Nigeria Limited

⏲ Jan 5, 2018, 7:04 AM
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Industries Safety Nigeria Limited (Safety Nigeria) is Nigeria’s largest online industrial safety and marine equipment distribution company. As a privately held company established since 2000, Safety Nigeria has established itself as the premier and most sought after online retailers and wholesalers of industrial safety products in Nigeria. We are recruiting to fill the positions below: Job Title: Customer Service Representative Locations: Lagos and Rivers Tasks

To attend to all customer's enquiries and sell competitive products.
Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
To deal with customers via telephone, Internet, e-mail and instant messaging.
To offer sales advice on products to customers
Build and maintain effective customer relationship
To strategically engage in active selling of products and close sales opportunities
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
First line interaction with customers.
Ensure customer's request/ concerns are attended, documented, and reported to management.
Create content and engaging ideas for online campaigns
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer’s issues and follow problems through to resolution.
Set a clear goal and deploy strategies focused towards that mission
Maintain an orderly workflow according to priorities

Work Environment

The Job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.

Basic Job Requirements/Qualification Educational Qualification:

Completed Tertiary Education (B.Sc, OND/HND e.t.c)
A high-performance academic track record (Added Advantage)

Skills:

Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
Must also have good knowledge of telephone and computer systems so they can use call centre systems efficiently
Knowledge of Zoho CRM
A good command of Zopim customer service
Proficient in Microsoft Office Word

Competencies Personal capabilities which are critical to the production of quality outputs are:

Ability to work unsupervised or with supervision is important.
Good Looking (Female Preferably)
Presentable,
Ability to read and write
Accuracy and attention to detail
A dynamic person with excellent interpersonal and communication skills
Ability to use judgement and make decisions
Effective control of financial resources
Is a role model for the team
Good interpersonal skills
Ability to use initiative
Passion about web design
Team spirited
A Strong IT skill is a necessity.

Job Title: Social Media Marketer Locations: Lagos and Port Harcourt - Rivers Tasks

Create marketing and social media campaigns and strategies
Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand management
Collect customer data and analyse interactions and use this information to create comprehensive reports and improve future marketing strategies and campaigns
Grow and expand company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
Research and monitor activity of company competitors
Create and distribute engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages
Writes and publishes social media content
Engage actively in company’s product which includes field marketing

Work Environment

The Job is performed indoors in a traditional office setting.
Activities include extended periods of sitting and extensive work at a computer.

Basic Job Requirements/Qualifications Educational Qualification:

Must possess minimum of a B.Sc. or HND in Marketing, Business, English, Public Relations, Journalism, Media, or an IT related field; or have a reasonable amount of experience in lieu of that education.
A high-performance academic track record (Added Advantage)
A Certification in Social Media Marketing (Added Advantage)

Skills:

Experience developing social media strategic plans preferred.
Experience implementing social media marketing strategies.
Experience working with social media platforms with a focus on building brand awareness and online followings, creating demand for products/services and optimizing brand reputation through continuous communication to desired networks via social outlets including Facebook, Twitter, LinkedIn, YouTube and others, and blogging.
Proficiency with Hubspot, HootSuite, Google Analytics, TweetMyJobs preferred.
Must possess familiarity with social marketing metrics and key performance indicators.
Excellent verbal and written communication skills in English

Competencies Personal capabilities which are critical to the production of quality outputs are:

Working knowledge & real world experience in planning, managing & executing social media initiatives
Working knowledge of social media paid advertising campaigns
Knowledge of social media legal guidelines.
Sound knowledge of social media applications
Strategic content creation & excellent writing skills
Willingness to monitor social activity and sometimes respond to community members outside of work hours
Excellent verbal/written communication skills
Strong work ethic
Good Team Player
Excellent Computer Skills
Strong analytical skills