Graduate Internship Recruitment at CornerStone Staffing, 6th May, 2019
CornerStone Staffing - Our client, a big player in the FMCG Industry invites applications for:
Job Title: Customer Service Intern
Location: Lagos
Job Description
- We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Qualifications
Knowledge, Skills, and Experience:
- Minimum B.Sc degree in any field
- 1-2 years experience in Customer Relationship Management will be a plus.
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills
Interested and qualified candidates should:
Click here to apply
Title: Graduate Internship Programme
Location: Lagos
Job Description
Our client is looking to recruit Graduate Interns. The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your Degree.
Components of the program include:
- End of program presentation of project findings, and recommended course of action to executives.
- The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.
- Hands-on experience working as a member of a specific department and team.
- Assigned projects to accelerate learning of key functions/process.
- Cross-functional departmental exposures within the corporate office.
- Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the company structure and strategy.
Requirements
- Prior internship experience is a plus
- Able to break down and creatively solve problems
- Flexible and adaptable at applying skills to different situations
- Minimum of 2:1
- Recent graduates can be considered/About to complete and/or completed NYSC
- Proficient in word, excel, power point, etc.
- Good written and verbal communication skills.
- A passion for retail, and interested in being part of crafting the future of retail.
Interested and qualified candidates should:
Click here to apply