GE Power & Water Job in Lagos for a Services Manager 1 - Customer Contract Management
GE Power & Water provides customers with a broad array of power
generation, energy delivery and water process technologies to solve
their challenges locally. Power & Water works in all areas of the
energy industry including renewable resources such as wind and solar;
biogas and alternative fuels; and coal, oil, natural gas and nuclear
energy. The business also develops advanced technologies to help solve
the world’s most complex challenges related to water availability and
quality. Numerous products are qualified under ecomagination, GE’s
commitment to providing innovative solutions that maximize resources,
drive efficiencies and help make the world work better. At GE,
developing people is embedded in our culture and integral to our growth.
Headquartered in Schenectady, N.Y., Power & Water is GE’s largest
industrial business
GE Power & Water is recruiting to fill the position of:
Job Title: Services Manager 1 - Customer Contract Management
Job Number: 2370151
Location: Lagos, Nigeria
Career Level: Experienced
Business: GE Power
Business Segment: PWR-PGS Power Generation Services
Role Summary/Purpose
- As the Single Point of Contact for a portfolio of customers the
candidate will be responsible for the execution of high quality
services projects including resolution of technical & commercial
issues ultimately ensuring customer satisfaction.
Essential Responsibilities
- The role includes ownership of the customer relationship & ability to meet internal GE objectives.
Additional responsibilities include, but are not limited to the following:
- Manage project and portfolio Profit and Loss (Sales to CM)
including all financial aspects of services projects: sales, cost/scope
management, invoicing and collections.
- Review and manage warranty claims for your portfolio of customers
- Drive customer satisfaction assessments (NPS), field data (COF, reliability), and corrective actions
- Provide information and drive sales regarding the latest
advancements in conversion, modification & upgrade opportunities to
owner & as well as other up selling opportunities.
- Prepare pricing & quotes for flow-type services.
- Implement and drive continuous process improvements
- Schedule and coordinate services activities between customers
and fulfillment centers (Field Services, Depot, Parts, Asset Management,
etc.), coordinating all teams to provide the highest level of service
and in compliance with contracted Terms & Conditions and GE
financial requirements.
- Direct and administer project-related activities to ensure that
projects are completed on-time, within internal and external
requirements.
- Manage financial aspects of services projects.
- Assist in development of cost estimates, cost tracking and reporting and productivity initiatives.
Qualifications/Requirements
- Passionate customer service orientation
- Demonstrated business and commercial acumen
- BSME/BSEE degree or equivalent experience
- A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
- Must have valid authorization to work full-time without any restriction in Nigeria
- Technical knowledge of power generation and/or turbine equipment and operations
- Strong organizational, analytical, and problem solving abilities
- Fluent English language oral and written communication skills
Additional Eligibility Qualifications
Desired Characteristics:
- 3-5 years of experience in power generation, preferably with aeroderivative gas turbine technology.
- Demonstrated ability to manage multiple customer events simultaneously, sense of urgency.
- Ability to contribute effectively to team-working situations and group discussions.
- Ability to perform in a fast paced environment.
- Self-motivated, proactive work style with strong drive to achieve results to grow.
How to Apply
Interested and qualified candidates should:
Click here to apply