Field Engineer at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field Engineer

Location: Kano
Job type: Full-time

Job Objective

• Provide field/sales support, resolve incidents, and assigned problems, install, maintain and manage network equipment.

Key Duties & Responsibilities

• 1st Level 24/7 field support, escalation / on-call
• Proactive monitoring of equipment & facilities
• Assist other departments and lead and report on projects as requested by the Programme Manager
• Adhere to all company policies and procedures
• Provide both pre-sales and post-sales support to the customers for good customer management and retention
• Make technical presentations and demonstrations to the WIOCC customers
• Provide training and product support for the technical teams
• Implementation of agreed sales strategies in the market of Nigeria
• Network installation, testing & commissioning, bringing into service, integration Cross connects & jumping
• Maintain records, inventory and spares
• Receive equipment, bench test, storage and RMA return handling
• Incident and problem resolution as directed by NOC / TAC
• Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
• Assist Service Manager as directed
• Assist with technical shareholder support / shareholder consultancy and sales support
• Assist with network equipment vendor management
• Assist with network quality and performance management
• Assist with creation of ad hoc reports as needed

Minimum Qualifications

• Bachelor's Degree (or equivalent work experience) in a technical field
• Technical certifications CCNA or JNCIA (desirable) or equivalent
• Qualifications in Sales will be an added advantage

Experience & Skills:

• Requires technical experience in telecom industry including data centre installations
• Requires technical experience in telecom industry including data centre installations
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Demonstrate technical knowledge in telecommunications with commercial acumen
• Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
• Willingness to travel extensively within West African countries such as Nigeria/Ghana/Benin and work in a global team of professionals
• Experience working with AC and DC power as well as PSU/rectifier units
• Ability to share knowledge and coach other members
• Effective written and verbal communications skills
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

• Client focused, relationship builder
• Good English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources

How to Apply
Interested and qualified candidates should send their updated CV including three referee to: [email protected] using the Position as the subject of the email.

Application Deadline 17th November, 2023.