Employment Opportunities at Cedarcrest Hospitals

Cedarcrest Hospitals was founded in Abuja in January 2008 and was formerly known as Cedarcrest Orthopaedic Clinics. Within a few years, the hospital expanded its scope of practice into a full-fledged private multispecialty hospital. The core vision of the organisation is to provide world-class healthcare services to patients in Nigeria, West Africa, and globally. With hospitals located in both Abuja and Lagos, our services accommodate over one hundred (100) beds and provide services and facilities such as emergency / trauma center, a helipad, major radiology diagnostic center, a prosthetic manufacturing plant, an oxygen manufacturing plant, modular surgical operating theatres, cardiac catheterization unit and several other facilities that make for a modern multispecialty hospital.

We are recruiting to fill the positions below:  

Job Title: Debt Recovery Officer Job Code: #F00002 Location: Abuja

The Role

• Reporting to the Admissions and Billings Manager, the Debt Recovery Officer will be responsible for contacting debtors and claiming outstanding debts.
• They will also be charged with keeping track of assigned patients accounts and identifying outstanding debts, as well as planning and implementing a course of action to recover outstanding payments.
• The Debt Recovery Officer will also be required to locate debtors to inquire of their payment status, and recover monies owed in as little time as possible.
• These debts will be related to health care, including hospitalizations, surgeries, and routine check-ups.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Following up with clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Maintaining accurate, up-to-date customer account information.
• When necessary liaising with solicitors and bailiffs.
• Negotiating settlements with clients.
• Taking ownership of debt collection cases.
• Maintaining appropriate and comprehensive records of all customer discussions.

Qualifications

• 2-5 years of experience as Debt Recovery Officer in a hospital, bank, or related field
• Bachelor's Degree in Business, Finance, Healthcare, or Related Field.
• Adheres to laws and confidentiality guidelines
• Proficient in MS Office especially Excel;
• Excellent Math Skills
• Apt in negotiation and persuasion skills, and ability to be polite and compassionate without lacking confidence.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Job Title: Marketing Officer Job Code: #B00001 Location: Abuja

The Role

• Reporting to the Business Development Manager. The Marketing Officer is responsible for assisting in the development of marketing strategies and activities within Cedarcrest Hospitals.
• The incumbent will plan and coordinate Cedarcrest Hospitals marketing activities and campaigns while providing administrative support to ensure the completion of CHL projects.
• The Marketing Officer will ensure the coordination or all marketing operations set by the hospital management.
• The duties of the Marketing Officer will include; contributing to the implementation of marketing strategies, supporting the Business Development Manager in coordinating the department’s operations, organizing and attending marketing activities, as well as assisting to increase Cedarcrest Hospitals products and service brand awareness.

Responsibilities

• Responsible for Market Share, Revenue, Profitability, Growth, and Image of the hospital Brand.
• Contribute to the implementation of marketing strategies.
• Plan advertising and promotional campaigns for products or services on a variety of media (social, print, etc.).
• Formulate a brand plan and propose various marketing strategies in accordance to corporate policy for hospital brand.
• Responsible for all the publishing material of the hospital. For example; information booklet, leaflet, handbills, brochure, and other related materials.
• Organize and attend marketing activities or events to raise brand awareness.
• Liaise with stakeholders and vendors to promote the success of activities and enhance the company's presence.
• Prepare content for the publication of marketing material and oversee distribution.
• Conduct market research to identify opportunities for promotion and growth.
• Research and analyses market trends, competitor offerings, demographics, and other information that affects marketing strategies.
• Uses research findings and analysis to provide direction to marketing managers regarding upcoming marketing projects, new products or services, and overall strategy.
• Identifies areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activities.
• Collaborate with managers in preparing budgets and monitoring expenses.
• Explore new geographical area new markets, for customer target for the hospital.
• Explore new product feasibility for a business plan.
• Carry out regular fieldwork to understand and develop a sound marketing plan.
• Prepares monthly detailed reports of activities carried out in the month.
• A weekly progress report should be submitted to the Business Development Manager.
• Maintains the department's budget and ensures all marketing activities are cost-effective
• Adheres to and implements all company policies and procedures.
• Performs other tasks as assigned.

Qualifications

• B.Sc / BA in Marketing, Business Administration, or a related field.
• Should possess 1-3 years of experience in direct marketing (sales) and brand Management.
• Solid knowledge of marketing techniques and principles.
• Excellent knowledge of MS Office and marketing software.
• Thorough understanding of social media and web analytics.
• Outstanding communication and interpersonal abilities.
• Creativity and commercial awareness.
• Understanding of Business Practices.
• Financial knowledge (eg, budgeting)

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Job Title: Medical Records Officer Job Code: #C00001 Location: Abuja

The Role

• The Medical Records Officer reporting to the Client Service Manager, will be responsible for organizing and evaluating patients health information and records.
• The Medical Records Officer will create new medical records for new patients and update existing ones with additional information to maintain accuracy.
• The incumbent will be charged with liaising with administrative and clinical units to collect patient information, issue medical files, filing medical records, and processing patient admission/discharge documents.
• The duties of the Medical Records Officer include; retrieving, filing, sorting, and managing records of patients so they are easily accessible to physicians and patients.
• The incumbent will also be responsible for inputting the patient's information on Medic Plus and ensuring accuracy and timeliness of documentation.
• The Medical Records Officer will also be responsible for processing patient admissions and discharge paperwork, ensuring ease of patients.

Responsibilities

• Responsible for collecting new patients information and uploading on Medicplus as well as properly filing hard copy information.
• Protects the security of medical records and ensure that confidentiality is maintained at all times.
• Manages the generation, preservation, and retrieval of medical records whenever they are needed.
• Ensure healthcare providers are kept abreast of patients' medical conditions and outcomes as may be required from time to time.
• Review patients' records for completeness, accuracy, and compliance with regulations.
• Process patient admission or discharge documents.
• Enter data such as history and extent of illness, diagnostic procedures, or treatment into Medicplus where necessary.
• Manages and coordinates a system for safeguarding and updating active and inactive patient medical records.
• Responsible for the documentation of patient visits.
• Serves as an advisor on medical records policies.
• Maintains a referral tracking system to ensure proper follow-up of patient care referred for outside consultations and imaging services.
• Maintains accurate documentation of reasons why medical records are not accessible with proper terminology for accounting and statistical purposes.
• Obtains documentation requested by healthcare professionals, such as test results that are not yet filed in medical records.
• Follows procedures, protocols, and rules to perform job duties while adhering to Cedarcrest regulations and policies.
• Resolve or clarify issues relating to conflicting diagnoses, missing, or unclear medical information by consulting with Doctors.
• Compile monthly medical statistical reports for statutory bodies.
• Ensure elaborate medical records are available for HMO patients.
• Performs other duties as assigned.

Qualifications

• B.Sc / HND in Health Information Management, Business Administration, or any related field.
• 1- 2years of administrative experience.
• Excellent in MS Office and EMR usage.
• Advanced understanding of medical terminology and administration processes.
• Proficient in information management programs and MS Office.
• Outstanding communication and interpersonal abilities.
• Strong attention to detail with excellent organizational skills.
• Committed to responsibilities while adhering to ethical principles and remaining sensitive to diversity.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Job Title: Medical Officer Job Code: #M00001 Location: Abuja

The Role

• Reporting to the ED / HOD medicine, the medical officer assist consultants in the day-to-day management of patients under the supervision of registrars.
• The Medical Officer will also take an active role in overseeing the medical care of patients and the functions performed by medical staff.
• They may participate directly in care when services are being initially implemented. They may also help assess and diagnose needs and plans of action for individual and families.

Responsibilities

• Ensuring that patient care and is optimal and is in adherence to the clinical guidelines and Cedarcrest HospitalsТ quality standards.
• Performing inpatient and outpatient review with initial assessment and management.
• Providing necessary documentation on health reports and discharge summaries of patients.
• Liaising with consultants regarding the provision of Inpatient and Outpatient assessment and care, including diagnoses and medication plans.
• Providing medical cover (routine and emergency), during hours of duty and work in conjunction with the other Medical Officers to ensure the provision of a 24 hour service to the hospital.
• Relating with patientsТ relatives / caregivers on present state of health and further management.
• Making entries into the patientsТ notes as appropriate, following ward rounds or any other patient examinations, communication or procedures.
• Undertaking within your level of experience and competence, certain medical procedures required by your senior colleagues.
• Administering intravenous medications / therapy as required.
• Providing urgent medical attention and urgent treatment to staff in case of accident or sudden illness, in liaison with other clinical staff on duty.
• Certification of deaths, completion of death certificates and all relevant documentation including, if appropriate, cremation forms and any documents required by the coroner.
• Undertaking emergency procedures as required (including resuscitation), taking the lead as necessary.
• Complying with all hospital policies and procedures, in particular those relating to Health and Safety at Work.
• Undertaking patient consultations and physical examinations
• Providing general pre- and post-operative care
• Monitoring and administering medication
• Assessing and planning treatment requirements
• Liaising daily with staff including other doctors, non-medical management staff and healthcare professionals
• Writing reports and maintaining records
• Any other duty as may be assigned to you.

Qualifications

• M.B.B.S or equivalent
• Certification - Medical and Dental Council of Nigeria; Certificate of Practicing License.
• Proficiency with the use of the computer.
• Candidates must possess NYSC discharge Certificate or Exemption letter.
• Proficient with Healthcare Management Systems and Microsoft Office Suite
• Excellent problem-solving and clinical decision-making skills
• Good time management and organizational skills
• Outstanding communication skills, both written and verbal
• Excellent organizational and multi-tasking skills
• Highly motivated team player willing to go the extra mile

Special Conditions:

• Employment is contingent on passing a medical screening conducted by the hospital
• Employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Job Title: ICT Software Officer Job Code: #T00002 Location: Abuja

The Role

• The ICT Officer reports directly to the Head of Information and Technology, the ICT Officer will contribute to the availability of Cedarcrest Hospitals information and communication systems by providing technical support to end-users and internally.
• The incumbent will be responsible for gathering user requirements, defining system functionality, and writing code in various languages, like Java, Ruby on Rails, or .NET programming languages (e.g. C++ or Jscript.NET). Working with respective departments to ensure delivery of a high-quality reliable service.
• The ICT Officer will be responsible for; executing full lifecycle software development, programming well-designed, testable and efficient code, work with respective departments to ensure delivery of a high-quality reliable service, build high-quality, innovative and fully performing software that complies with coding standards and technical design and producing specifications and determine operational feasibility.

Responsibilities

• Provides first-level technical support to Cedarcrest Hospitals computers, telecommunication, and audio-visual users.
• Provides technical support necessary for the delivery of key projects and initiatives through testing, configuration, and other commissioning tasks.
• Provides instruction in the correct use of Cedarcrest Hospital information and communication systems through end-user training.
• Ensure the confidentiality, integrity, and availability of Cedarcrest Hospitals information systems through the monitoring of data backup, anti-virus updates, security updates, secondary power systems, redundant and perimeter defence systems.
• Monitor appropriate usage of Cedarcrest Hospitals ICT resources and end-users compliance with the hospital's electronic communication policies.
• Carry out routine preventative maintenance tasks as assigned. This may include the maintenance of servers, active equipment, and other back-office systems.
• Perform network administration tasks as assigned. This may include the maintenance of user accounts, access rights, mailboxes, and other shared resources.
• Maintain Cedarcrest Hospitals corporate Intranet and Internet sites.
• Maintains Cedarcrest Hospitals documentation, including configuring and deploy new client-side and back-office hardware and software systems.
• Keep abreast of information technology evolution so that any new technologies adopted by Cedarcrest Hospitals are implemented and supported.
• Maintain own skill levels through on-going training and education.
• Fully participate in the departmentТs team-based methods of working.
• Execute the full software development life cycle (SDLC).
• Develop flowcharts, layouts, and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug, and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Ensure software is updated with the latest features.

Qualifications

• BSc in Computer Science, Computer Engineering, or a related field.
• 3-5 years of proven experience in the ICT field.
• Experience in strategic ICT development.
• Proven work experience as a Software Engineer or Software Developer an added advantage.
• Expertise in Data Analytics/Informatics.
• Ability to understand business needs, with a broad awareness of operational, application, and systems considerations.
• Experience in designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages
• Excellent knowledge of relational databases, SQL, and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, and Spring MVC).
• Experience with test-driven development.
• Proficiency in software engineering tools.
• Ability to document requirements and specifications.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

Job Title: Plumber Job Code: #T00003 Location: Abuja

The Role

• The Plumber reporting directly to the Assistant Technical Manager, is responsible for installing, maintaining, and repairing pipes and fixtures associated with heating, cooling, water distribution, and sanitation systems.
• The incumbent will also be responsible for inspecting drainage and other plumbing systems for compliance with the health and federal regulations.
• The duties of the Plumber includes; testing plumbing systems to identify leaks and other faults, troubleshoot plumbing fixtures to perform repair or replacement of damaged components, install plumbing systems such as sinks, toilets, tubs, and air conditioners and oversee the selection and procurement of materials required for plumbing installation or repair.

Responsibilities

• Installs pipes and fixtures, such as sinks and toilets, for water, gas, steam, air, or other liquids.
• Maintain and repair damaged broken pipes, and clogged drains.
• Install underground sanitary, drainage, and water supply piping systems.
• Set up systems for the supply of oxygen and other medical gas in Cedarcrest Hospitals.
• Select and oversee the procurement of construction materials and equipment.
• Carry out treatment of water to produce potable water meeting set standards.
• Repair and maintain water treatment plant and plumbing facilities at various locations.
• Ensure compliance with building codes and set safety standards.
• Interprets blueprints and building specifications to map layout for pipes, drainage systems, and other plumbing materials.
• Inspect plumbing systems to identify issues and initiate repairs.
• Troubleshoot faults related to the treatment plant, plumbing, and piping to discover the root causes of errors.
• Liaise with contractors, pipefitters, and other construction workers to ensure an effective plumbing system.
• Dig trenches/install pipes and piping fixtures for water or sewage systems.
• Fill pipes with resin or sand to prevent distortion and ensure they are steady during installation.
• Installs supports for pipes, equipment, and fixtures before installation
• Collaborates with contractors, construction workers, electricians, pipefitters, and steamfitters in installing and repairing plumbing defects.
• Installs heating and air-conditioning systems, including water heaters
• Chooses plumbing materials based on budget, location, and intended uses of the building.
• Prepares daily reports of repair jobs, damages, etc. for the analysis of the supervisor.
• Performs inspections of plumbing systems to identify and replace worn parts.

Qualifications

• SSCE, NABTEB, City & Guilds certificate.
• 1-3 years apprenticeship program under an experienced plumber.
• 3 years' experience as a general plumber.
• Versed in identifying plumbing problems and providing solutions to resolve such issues.
• Good knowledge of industrial plumbing and pipe-fitting work.
• Ability to work on domestic plumbing and pipefitting jobs
• Ability to perform plumbing and maintenance duties promptly.
• Ability to work independently with minimal supervision.
• Should be able to work flexible hours.
• Excellent communication and interpersonal skills.
• Demonstrated understanding of and commitment to quality and customer service.
• Excellent time management skills.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes

Job Title: Maintenance Officer Job Code: #T00001 Location: Abuja

The Role

• The Maintenance Officer reporting directly to the Assistant Technical Manager, will be responsible for coordinating all installation, repair, and upkeep operations of Cedarcrest Hospitals facilities and equipment.
• The incumbent will be responsible for inspecting different equipment and perform any basic repairs or preventative maintenance. Tasks include plumbing work, painting, flooring repair and upkeep, electrical repairs and heating and air conditioning system maintenance
• The duties of the Maintenance Officer include; conducting routine inspections of premises and equipment, performing preventative maintenance, handling basic repairs and maintenance, overseeing contractors when professional repairs are necessary, diagnosing mechanical issues and correcting them, and repairing machines and equipment as necessary.

Responsibilities

• Responsible for the maintenance of Cedarcrest Hospital facilities and equipment.
• Identifies and reports maintenance issues pertaining to the hospital facilities and equipment to the Maintenance Manager.
• Ensure prompt delivery of assigned mechanical or electrical works.
• Carry out routine checks for faulty equipment in the hospital and ensuring they are promptly fixed.
• Responsible for installing all mechanical or electrical appliances or equipment in the hospital.
• Assists the Maintenance Manager in the development of annual (or periodic) maintenance budget for Cedarcrest Hospitals.
• Handles Cedarcrest Hospitals equipment with the utmost care and taking responsibility for keeping them in their best possible state at all times.
• Maintaining effective inventory and loss control program for the supplies, part tools, and equipment of the department.
• Ensuring that the process and procedures for call-outs, maintenance, and installations, as well as standard operating procedures, are strictly adhered to.
• Assisting and updating maintenance operating procedures and ensuring implementation.
• Ensuring the continuous effective reduction in the cost of repairs and maintenance of Cedarcrest Hospitals equipment, through the strict compliance to manufacturersТ precautionary guidelines.
• Keeping maintenance logbook and reporting daily activities.
• Participating in the periodic inspection of Cedarcrest Hospitals facilities to identify and resolve issues.
• Perform troubleshooting to solve minor repair issues.
• Deal with emergencies, unplanned problems, and repairs.
• Maintain medical gas services by ensuring correct stocking levels of cylinders and bulk oxygen.
• Perform testing on the Generator weekly.
• Assist in the collection/transportation/assembly/dismantling of goods/equipment within Cedarcrest Hospital.
• Carry out Fire Alarm testing as and when required. Keep fire exits clear at all times.

Qualifications

• Diploma in Engineering, Facility Management, or a similar field is preferred.
• 3-5 years of proven experience in a similar role.
• Experience in planning maintenance operations.
• Good understanding of the technical features of plumbing, carpentry, and electrical systems.
• Strong knowledge of handling hospital types of machinery and equipment.
• Excellent organizational and leadership abilities.
• Exceptional communication and interpersonal skills.
• Ensure compliance with health and safety policies.
• Adhere to Cedarcrest Hospital infection control policy.

Special Conditions

• Employment is contingent on passing a medical screening conducted by the hospital
• The employee will be subject to various testing including but not limited to drug and medical testing throughout the tenure of their employment
• Knowledge of workflow processes.

How to Apply Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using Position Title and Code as the subject of their email application