Emirates Group recruitment for a Senior Customer Sales & Services Agent
Based in Dubai, the Emirates Group is a highly profitable
business with a turnover of approximately US$18.4 billion and over
50,000 employees. The Group comprises of dnata, one of the largest air
services provider globally and Emirates airline, the Group’s rapidly
expanding and award-winning international carrier. Within the Group
there are a diverse range of businesses which offer a wide spectrum of
career opportunities, all of which can be explored through the Group's
dedicated careers website, emirates.com/careers
Currently, Emirates flies to over 125 destinations across 6 continents on a modern fleet of 188 wide-bodied aircraft.
Essential
to the Group’s ongoing success is the employment of high-quality people
who benefit from living and working in Dubai, a modern cosmopolitan
city offering one of the most desirable lifestyles in the world. The
Emirates Group employees come from over 160 nationalities, receive
tax-free salary and benefits package, and are offered professional
development opportunities to further their careers with the
organisation.
If you are a high-performer, seeking a career
challenge, personal and professional development, and reward and
recognition for your contribution, then the Emirates Group is the
perfect opportunity for you.
Job Title: Senior Customer Sales & Services Agent
- Ensure the highest standard of customer service is provided to
Emirates customers; provide them with details on Emirates fares and
actively issue online tickets and sell related products by identifying
customer needs through rapport building; actively seeking out sales
opportunities and promoting all Emirates related products. Ensure
quality standards are achieved for all customer interactions.
- Actively be involved in suggesting new ideas and providing
recommendations on the improvement of the service provided; thereby
increasing revenue and ensuring Emirates success as a market leading
airline.
- Ensure that all necessary ticket related documentation is filed;
time tables updated; brochures; sale and promotional material is
properly displayed on individual counters and around thereby providing
various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Support Travel Agents by assisting them in making bookings with
special arrangements. Advise and guide Travel Agents on quoting special
fares and completing ticketing formalities. Fulfil Emirates online
queries and other complex activities such as medical cases and special
services.
- Deputise for the Customer Sales and Service Team Leader/Contact
Centre Team Leaders in their absence and provide help and act as a role
model to junior team members.
- Actively be involved in suggesting new ideas and providing
recommendations on the improvement of the service provided; thereby
increasing revenue and ensuring Emirates success as a market leading
airline.
- Issue Emirates tickets to customers ensuring that all necessary
airline rules and regulations are incorporated and that the customer
request is met in order to provide them with excellent service.
Highlight to customers the legal requirements covering their journey
such as passport; visa & health requirements and other details such
as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to
customer on all products and services such as Skywards membership; DBB;
Dubai stopovers; hotel bookings and upgraded fares.
Qualifications & Experience
- 10 years schooling or equivalent.
- 2 years' experience in a contact centre or reservations office environment within the airline industry.
- PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
- Must have the right to live and work in Nigeria. The company will not provide or assist with obtaining work permits.
- Knowledge of contact centre and airline industry procedures and methodology would be ideal.
- Excellent interpersonal; telephone and customer service skills.
- Ability to work in a busy sales team environment.
Salary and Benefits
The Emirates Group is a
highly profitable business with revenue of US$21.1 billion and over
50,000 employees. The Group comprises of dnata, one of the largest air
services provider globally and Emirates airline, the Group’s rapidly
expanding and award-winning international carrier. Within the Group
there are a diverse range of businesses which offer a wide spectrum of
career opportunities, all of which can be explored through the Group's
dedicated careers website, emirates.com/careers. Emirates flies one of
the youngest, most innovative fleet in the sky to over 130 destinations
across six continents and dnata's network now extends across 100
locations worldwide. With our international network constantly expanding
and opportunities arising in countries/cities outside of Dubai, we are
looking for career motivated individuals to join our operations in their
home countries.
We offer our employee's competitive remuneration
packages, attractive travel benefits, and career development supported
by multi-million dollar training facilities in Dubai, and e-Learning
programmes for those seeking a long-term future in the Company.
How to Apply
Interested and suitably qualified candidates should
Click Here to Apply