Direct Sales Manager at Ecobank Nigeria

⏲ Jan 8, 2024, 2:45 PM
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Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Title: Direct Sales Manager

Job Identification: 499
Location: Lagos, Nigeria
Job Schedule: Full time

Job Purpose

Strategically manage and grow the Direct Sales Channel, ensuring alignment with the Bank's overall objectives.

Accountabilities

Recruit and train a team of Team Leads and Direct Sales Representatives.
Manage attrition and meet the number of DSAs required by the capacity plan. To maintain complete personnel records.
Audit the DSA operation monthly, quarterly, and annually, and prepare them for annual self-certificate of worthiness.
Area management & market intelligence/market conditions, competitor analysis and activities, and demographics.
Comprehensive performance management on the whole channel (people, systems, and methods).
Ensure that own area of operation is alert to Money Laundering, compliant with Group Standards (including KYC requirements) and actively dispels Money Laundering/fraudulent activities.
Adhere strictly to the Bank’s Code of Conduct and ensure that the channel complies without exception.
Ensure the implementation and adherence to the E.X.C.E.L Performance Framework across the Direct Sales Channel.
Monitor and review the performance ratings of Team Leads and DSAs, providing strategic direction for performance improvement and development.
Facilitate training and development
Develop and manage a Management Information System (MIS) for direct sales, including full reporting & tracking.
Market bank customers and transfer competitor loans to the Bank.
Oversee and support Team Leaders, and by extension, DSAs & Telesales, by providing training, setting SCORECARD objectives, monitoring performance, and controlling incentive payments.
Personally Callback 5% of all account opening forms and loan applications for customer feedback.
Achieve volume and value targets to contribute to the Bank's overall goals.

Key Performance Indicators

Overall E.X.C.E.L performance ratings across the Direct Sales Channel.
Effectiveness in elevating the performance standards of the sales team in alignment with the E.X.C.E.L criteria.
Demonstrated improvement in sales metrics correlated with the implementation of the E.X.C.E.L Performance Framework.

Job Profile / Requirements
Educational Qualifications

Bachelor’s Degree in Business Administration, Marketing, or a related field.
A master’s degree in a relevant field will be a plus

Job Profile:

Strategic Planning and Execution:
Leadership and Team Development:
Sales Targets and Performance Management:
Customer Relationship and Account Management:
Budgeting and Resource Allocation:
Collaboration with Other Departments:

Experience:

Extensive experience in sales, including a successful track record in sales leadership roles.
Experience in managing and leading sales teams.

Skills:

Strong leadership and organizational skills.
Excellent communication, negotiation, and presentation skills.
In-depth understanding of sales principles and customer relationship management.
Proficient in data analysis and sales forecasting.

Personal Attributes: