Dangote Group Job recruitment, November 2017

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The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy. We are recruiting to fill the positions below:   Job Title: Field Support Engineer Location: Calabar, Cross River Job Brief We are looking for a Field Support Engineer to provide IT assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Field Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Job is located in Cross River State. Must be willing to relocate to Calabar! Relocation expenses not covered Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain positive relationships with clients

Requirements

• Job is located in Cross River State. Must be willing to relocate to Calabar! Relocation expenses not covered
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. SpiceWorks)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• B.Sc degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

      Job Title: Field Support Engineer Location: Lagos Job Brief

• We are looking for a Field Support Engineer to provide IT assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
• Field Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
• To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
• Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain positive relationships with clients

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. SpiceWorks)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

    Job Title: Management Information System Support Officer Ref No: MISS/001 Location: Nigeria Key Roles and Responsibilities

• Provide management information reports to support continuous improvement in service delivery and decision making
• Identify & initiate improvements to business process and prepare improvement plans.
• Manage the vehicle tracking system installed on the trucks (NOVATRAC) to ensure effective functionality and usage and produce monthly report for management information
• Ensure that NOVATRAC and speed limit device are installed and functional on the trucks.Grant access and train customers on the use of NOVATRAC to enhance their knowledge and ability to monitor their trucks performance.

Accountability

• Ensure reliable NOVATRAC monitoring system in all trucks.
• Accurate fleet inventory.
• Accurate and timely reports
• Develop and maintain logistics statistics, benchmarks and performance indicators
• Track and report repayment status

Key interfaces:

• Control & Surveillance Team
• Third Party Maintenance Workshops
• Customers
• Sales & Marketing Team
• Logistics Operations Team
• Finance Team

Education and Work Experience

• University Degree in Computer Science, Social Sciences, Sciences with 2 – 4 years experience
• Proficiency in computer applications.

Skills and Competencies:

• Good working knowledge of NOVATRAC system/ application.
• Performance management
• Good presentation skills
• Analytical skills
• Good interpersonal relationship
• Good leadership skills
• Good customer relationship

    Job Title: Journal Processing Officer Job ID: Finance/ Account · JPO/004 Location: Nigeria Key Duties and Responsibilities

• Process payments, fund transfers and journal postings of internal and external vendor invoices
• Categorize payments and transactions into Capex and Opex and ensure accurate reporting in the financial systems, including correct treatment of VAT, WHT and other applicable taxes
• Support the improvement of departmental performance by evaluating processes to drive efficiencies in various transaction and payment process metrics
• Supporting the Reporting and Control functions with in-depth transactional analysis
• Prepare presentations to Functional Heads and Senior Management Team
• Supporting ad hoc projects impacting transaction and payment process enhancements
• Liaison with internal and external auditors and provide relevant information when required
• Timely preparation and ownership of reporting, consolidation and forecasting preparation processes

Requirements Education and Work Experience:

• Bachelor degree/ Higher educational diploma in Finance, Accounting or Business related courses
• Recognized accounting qualification will be advantageous (ACA, ACCA, ICAN, CIMA etc.)
• MBA will also be advantageous
• 3+ years’ experience in finance with a focus in transactional accounting, planning, analysis and management reporting for manufacturing organizations. Cement or FMCG Sectors will be an advantage
• 1+ years progressive supervisory/leadership experience

Skills and Competencies:

• Strong verbal and written communication skills
• Strong stakeholder engagement, influence and negotiation skills
• Strong project management skills
• Advanced Microsoft Excel and PowerPoint skills.
• Highest standards of accuracy and precision highly organized.
• Ability to think creatively, highly-driven and self-motivated
• Business acumen – shows understanding of issues relevant to the broad organization and business; keeps the knowledge up to date and uses cross-functional knowledge
• Experience with ERP systems is essential. Experience with SAP will be very advantageous

    Job Title: Customer Fleet Operations Officer Locations: Nigeria Key Roles and Responsibilities

• Maintain accurate fleet inventory per customers to ensure data integrity
• Maintain accurate utilisation data per customers for all trucks in operation
• Manage customers repayment process in a transparent manner.
• Initiate truck repossession in the event of payment default
• Ensure that allocated trucks complete the required number of trips for its designated plant
• Sign-off monthly truck performance (trips & volume) with customer
• Document reports of Agreement breaches for investigation and analysis
• Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
• Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
• Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
• Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.

Accountability:

• Adherence to OEM Maintenance recommendations.
• Truck Preventive / Breakdown maintenance
• Truck Inspection/spot check
• Truck integrity
• Spare parts availability
• Assurance of fleet integrity
• Maintenance cycle time

Key Interfaces:

• Control & Surveillance Team
• Third Party Maintenance Workshops
• Customers
• Sales & Marketing Team
• Logistics Operations Team
• Finance Team

Requirements

• Educational Requirements
• University Degree in Computer Science, Social Sciences, Sciences with 2 – 4 years experience i
• Proficiency in computer applications.

Key Competencies Required:

• Good working knowledge of NOVATRAC system/ application.
• Performance management
• Good presentation skills
• Analytical skills
• Good interpersonal relationship
• Good leadership skills
• Good customer relationship

    Job Title: Management Reporting Analyst Job Ref: MRA/003 Location: Nigeria Job Description

• Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures
• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance
• Oversee and manage the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools
• Implement and work with a Business Intelligence Tool and Dashboard reports
• Improve performance by evaluating processes to drive efficiencies in various metrics including Production, Fuel Usage, and Internal Cost Recoveries etc.
• Develop financial models and analyses to support strategic initiatives
• Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
• Supporting Executive and Senior Management Team and Departments heads with in-depth analysis
• Prepare presentations to Executive and Senior Management Team
• Supporting ad hoc projects impacting financial reporting
• Liaison with internal and external auditors and provide relevant information when required
• Timely preparation and ownership of reporting, consolidation and forecasting preparation processes

Requirements Education and Work Experience:

• Bachelor's Degree/ Higher educational Diploma in Finance, Accounting or Business related courses
• Qualified Accountant (ACA, ACCA, ICAN, CMA)
• MBA will be advantageous
• 4+ years' experience in finance with a focus in planning, analysis and management reporting for manufacturing organizations. Cement or FMCG Sectors will be an advantage
• 2+ years progressive supervisory/leadership experience

Skills and Competencies:

• Strong verbal and written communication skills
• Strong stakeholder engagement, influence and negotiation skills
• Strong project management skills
• Advanced Microsoft Excel and PowerPoint skills.
• Highest standards of accuracy and precision highly organized.
• Ability to think creatively, highly-driven and self-motivated
• Business acumen - shows understanding of issues relevant to the broad organization and business; keeps the knowledge up to date and uses cross-functional knowledge
• Experience with ERP systems is essential. Experience with SAP will be very advantageous

  Benefits Comensurate with experience. How to Apply Interested and qualified candidates should: Click here to apply

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