Customer Support Officer - NYSC in a Reputable Financial Firm based in Lagos

A reputable Financial firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer support Officer - NYSC

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

• Receive incoming calls / emails and provide information / solutions for customers
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Job Requirements

• HND or B.Sc qualification. (Must be a Yourth Corper )
• Candidate must live around the Ajah / Lekki Axis
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good comprehension / Analytical skills.
• Must be articulate able to respond to emails fluently
• Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
• Strong phone contact handling skills and active listening

Salary
N20,000 - N30,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email

Application Deadline  15th March, 2021.