Customer Service Supervisor Job In A Leading Internet Service Company

Lorache Group - Our client, one of Nigerian leading Internet Service Provider is looking for suitable qualified candidates to fill in the position below:

Job Title: Customer Service Supervisor Location: Abuja Deliverables

• Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
• Makes recommendations to management concerning customer agent services and improvement of procedures.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Communicates with other departments and management to resolve problems and expedite work.
• Supervises and coordinates activities of customer service officers.
• Observe and evaluate customer agent performance.
• Interprets and communicates work procedures and company policies to staff.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Reviews and check work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.

Required Skills and Qualifications

• Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus
• Candidate must reside in ABUJA.
• Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback
• B.Sc / HND Graduate with proven years of experience in customer service role.

How to Apply Interested and qualified candidates should forward their updated CV's to: [email protected] using the position applied for as the subject of the mail