Customer Service Representative at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time

Responsibilities

• Keep records of customer interactions, process customer accounts and file documentsManage large amounts of incoming/outgoing phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies.

Requirements

• Customer orientation and ability to adapt/respond to different types of charactersD
• Proven customer support experience or experience as a Client Service Representative
• Ability to multi-task, prioritize, and manage time effectively.
• egree in any related field with a minimum of 1 year work experience.
• Familiarity with CRM systems and practices
• Strong phone/email contact handling skills and active listening
• Track record of over-achieving quota
• Excellent communication and presentation skills

How To Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


Application Deadline  6th September, 2021.