Recruitment at Owens and Xley Consults


 

Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below  
Job Title: Customer Service Officer / Sales Associate Location: Lekki, Lagos
Job Description Are you:
  • Stylish
  • Do you have excellent customer service skills?
  • Do you have a passion for fashion?
  • Can you drive sales?
  • Are you a people person?
  • Can you work late hours/overtime?
  • If the answer is yes, this job opening is for you.
Job Overview
  • The customer service / sales associates are the first line of contact for walk-in customers to the brand.
  • They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
  • She must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilites
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions
  • Work with management to organize and execute sales campaigns
  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the shop manager.
  • Perform all other duties as assigned.
Daily Tasks:
  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep store tidy and clean and ensure office assistants clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.
Weekly Tasks:
  • Balance cash registers with receipts.
  • Execute the store's visual merchandising concept
Monthly Tasks:
  • Work with store manager to conduct inventory count.
  • Work with store manager to prepare store reports.
Qualifications Educational Qualification:
  • HND or BSC in any related discipline preferably Marketing, Business and Finance.
Experience:
  • 1-3 years experience in direct sales,
  • Experience in the fashion industry a plus
Skills and Abilities:
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism.
  • Result-oriented team player with exceptional motivation and interpersonal skills.
Personal Attributes:
  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledge of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish
Work Environment:
  • Work in the office
  • Will be required to write reports
  • Might be required to work overtime and on weekends if necessary
Salary N50,000 - N60,000 monthly
   
Job Title: Retail Store Manager Location: Victoria Island, Lagos
Job Description
  • Ensure that the store is clean at all times
  • Ensure that the racks are color-coded at all times
  • Check to pick updates for the day
  • Return phone calls and messages efficiently
  • Follow up with customers as required
  • Check social media and reply to all messages
  • Send daily report
  • Liaise with stockists effectively
  • Keep up to date with stocking schedule
  • Prepare and send invoices
  • Follow up with payments effectively
  • Follow up with maintenance
  • Prepare staff payroll promptly
  • Facilitate all HR procedures effectively
  • Work with production supervisor to replenish inventory
  • Assist in planning store events
  • Carry out research for Creative Director
  • Send reminders and pick up rates to customers
  • Prepare and send Newsletters, Whatsapp messages to customers with the utmost professionalism
  • Keep a record of all transactions
  • Log in all expenses and revenue efficiently
  • Steam all outfits daily
  • Conduct retail staff meetings
  • Supervise store operations to ensure smooth running.
  • Wrap dresses in appropriate bags
  • Prepare daily / weekly sales report
  • Ensure strict compliance and monitoring of rules, policies and standards
  • Supervise retail staff to ensure that they actively carry out their roles
  • Create strategies to attract new customers
  • Handle and resolve all clients complaints in a professional manner
  • Ensure that all orders are delivered on a timely basis
Requirements
  • High level of professionalism
  • Excellent communication skills
  • Have the ability to work independently and flexibly
  • Have the ability to work well under pressure and meet deadlines
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
  • Must have knowledge of business process and functions
  • Must have outstanding organizational and leadership skills
  • Problem-solving aptitude
  • Leading and supervising skills
  • Excellent interpersonal skills
  • Strong adherence to principles and values
  • Networking skills
  • Entrepreneurial and commercial thinking
  • Must be able to prepare management
  • reports and correspondence
  • Highly organized and detailed
  • Passion for people
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail
  • Personable and approachable
  • Be creative and contribute new and innovative ideas
Qualification / Experience
  • HND or B.Sc in any related discipline
  • 1-2 years of experience as a Manager or similar executive role
  • Experience in the fashion industry is a plus
Salary N80,000 monthly.
   
Job Title: Production Supervisor Location: Victoria Island, Lagos
Job Descriptions
  • Ensure quality control checks of Ready-to-Wear outfits
  • Check items to be made for the week
  • Check with procurement to ensure that all materials are available for production
  • Check the schedule for Ready-to-Wear
  • Check with tailors to know their schedule a for Ready-to-Wear
  • Ensure that all tailors are engaged at all times
  • Send daily report
  • Follow up with maintenance as required
  • Purchase and replenish store supplies as required
  • Carry out research for Creative Director
  • Ensure that all Ready-to-wear outfits are true to the size
  • Ensure that all items are tagged with the price tags and labels in the right position
  • Check for stains and ensure that there is none
Qualification / Experience
  • HND or B.Sc in any related discipline
  • 1-3 years' experience in a quality control position
  • Experience in the fashion industry is а plus
Requirements If you possess the skills and requirements below, then you are the right person for this role:
  • High level of professionalism
  • Research skills
  • Organization and coordination skills
  • Result oriented team player withа
  • Exceptional motivation and interpersonal skills
  • Good written and verbal skills
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Highly creative
  • High level of attention to detail
  • Able to work in a fast pace environment
  • Knowledge of current trends as it relates to the industry
Salary N80,000 monthly
How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email. Application Deadline 20th March, 2020.