Customer Service Officer recruitment at Money Trust Microfinance Bank Limited

Money Trust Microfinance Bank Limited, a licensed financial institution which started operation in 2017 to provide added banking services to the traditional Retail and Consumer Banking sectors (comprising the Micro, Small and Medium Enterprises) including Personal banking. In line with our vision to be the leading solutions-driven microfinance bank in Nigeria, we are committed to innovation and have put different banking platforms (USSD, Mobile App and Internet banking) to increase the ease of doing business for our esteemed customer.

We are recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Candidates in Lekki, Ajah, CMS are prefared.
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using "ICT Officer" as the subject of the email.

Application Deadline  7th June, 2021.