Customer Service Officer at Winock Solar Limited

Winock Solar Limited is a company that specialises in off-grid solar solutions in Sub-Saharan Africa. Winock Solar offers a wide range of products such as solar panels, inverters and batteries and services such as installation and repair. Our mission is to make solar accessible, reliable and affordable to Nigerian micro-businesses for productive use.

We are recruiting to fill the position below:   Job Title: Customer Service Officer Location: Abuja Start Date: As soon as possible

Job Overview

• Winock solar is seeking an NYSC Corps member that is naturally good at customer service.
• Must have a good command of Hausa Language

Duties and Responsibilities

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.

Qualifications

• This role is only open to NYSC Corp Members Basic computer skills are required Experience in customer service is highly advantageous

 

How to Apply Interested and qualified candidates should send a copy of their CV via: [email protected] using the Job Title as subject of the email. Application Deadline 20th March, 2020.