Customer Service Manager Job Vacancy at Chips, Bits & Bytes Limited

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Chips, Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solutions (Inverter & Solar). We are recruiting to fill the position below:   Job Title: Customer Service Manager (e-LEARNING) Location: Lagos Job Type: Full Time Job Field: Customer Care General Purpose

• Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Main Job Responsibilities

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyse relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Track customer complaint resolution

Requirements

• Relevant bachelor's degree
• Minimum of 4 – 5 years customer service experience
• In-depth knowledge of customer service software, databases and crm tools
• Current with relevant technology trends and applications
• Proficiency in ms office applications
• Product knowledge
• Must be a female
• Supervisory experience
• In-depth knowledge of customer service principles and practices

Key Competencies:

• Communication Skills
• Writing Skills
• Planning and Organizing
• Initiative
• Flexibility
• Presentation Skills
• Stress Tolerance
• Customer Service Focus
• Supervisory Skills
• Problem Analysis And Problem-Solving
• Decision-Making

  How to Apply Interested and qualified applicants should forward their CV's to: [email protected]   Application Deadline  27th October, 2017.

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