Customer Service Agents recruitment in a Financial Services Company

Mines.io offers modern financial services for emerging markets. There are over 3B unbanked consumers in the world without access to formal financial services. Mines.io is a VC-backed startup founded by Stanford CS faculty and PhD grads that is tackling this problem by developing new, mobile-based financial services. Our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives. We are recruiting to fill the position below:   Job Title: KwikCash Customer Service Agent Location: Lagos Job Details

• KwikCash offers instant cash loans to mobile subscribers. We are seeking experienced Customer Care Agents who will be responsible for managing all customer care interactions for this product.

• You will be required to respond all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.

• 3 year(s) experience
• Bachelor's Degree/HND

• Computer Science
• Electrical Engineering
• ICT/Internet software Information Technology

• Banking
• Basic Computer skills
• Business Etiquette
• Teamwork
• Tech Support
• Troubleshooting
• Written Communications
• Computer systems and networking
• Credit Management
• Customer Relationship Management
• IT Operations Support
• Support

• Visit www.ratatype.com
• Click on “sign up” and enter your full name and email address and complete the sign up process
• Log in with your created credentials
• Click on “Typing Test”
• Click on “Take a Typing Test”
• Click on “Start typing now”
• Once completed, click on your name at the top-right corner of the page
• Click on “certificate” and note the URL at the bottom of your certificate.
• Send an email to: [email protected] with the URL in the body of the email and your CV attached. No introduction letter necessary.