Customer Experience Officer at God is Good Motors (GIGM)

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Locations: Iyana Ipaja, Ajah, Ikotun - Lagos, Auchi - Edo and Awka - Anambra
Cadre: Entry Level

Job Summary

• The Vacancies exist at our Auchi, Awka, Iyana Ipaja, Ajah and Ikotun Terminals.
• Candidates resident in these / proximate locations are preferred.

Responsibilities

• Make or update travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote / Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.

Job Requirements

• B.Sc / HND (2.2/ Lower Credit) from an accredited / reputable tertiary Institution.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title as the subject of the mail.

Application Deadline  16th January, 2022.