Customer Experience Manager in an Agri-Tech Company

Temploy Limited - Our client, a leader in the Agri-Tech sector working to revolutionize farming in Nigeria is recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

Our client, a leader in the agri-tech sector working to revolutionize farming in Nigeria, is looking to hire a skilled Customer Experience Manager with a passion for agriculture, technology and social impact.
S/he will be responsible for their account management, business growth consulting and providing Internet of Things (IoT) engineering support.
In this role you will be required to analyze feedback and data, develop strategies to improve customer satisfaction, and communicate with various departments to ensure customer needs are met.

Responsibilities

Build and nurture long-term relationships with suppliers and customers, understanding their unique business needs and goals.
Offer value-added services to suppliers and customers, including analysis of their business operations and identification of areas where the client services can drive growth and cost savings.
Be the primary point of contact for diverse range of customers, including service providers, smallholder farmers, and booking agents.
Collaborate closely with team of IoT engineers to ensure smooth device installations.
provide exceptional support, and drive the adoption and utilization of our client’s IoT-enabled platform.

Qualifications / Requirements

Bachelor’s degree in an Agric-related course. Masters in Agriculture Economics or a related field would be an added advantage.
5+ years of work experience in customer success, key account management, or a related role in the agriculture or technology industry is preferable.
Strategic thinker with an entrepreneurship mindset and innovative approach to problem-solving
Proficiency in using digital tools and platforms, with a willingness to learn new technologies.
Fluency in a local language and strong English skills, both written and verbal.
Strong project management skills to handle multiple campaigns and projects simultaneously.
A deep passion for agriculture, technology, and driving social impact
Exceptional communication and interpersonal skills, with a proven ability to build strong relationships with a diverse range of stakeholders.

Salary
N500,000 - N750,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 20th September, 2024.

Note

Please apply only if you have the requirements and experience to deliver on the job.
Relocation support is available for candidates based outside Abuja