Customer Experience Manager in an Agri-Tech Company


Temploy Limited - Our client, a leader in the Agri-Tech sector working to revolutionize farming in Nigeria is recruiting to fill the position below:

 

Job Title: Customer Experience Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

  • Our client, a leader in the agri-tech sector working to revolutionize farming in Nigeria, is looking to hire a skilled Customer Experience Manager with a passion for agriculture, technology and social impact.
  • S/he will be responsible for their account management, business growth consulting and providing Internet of Things (IoT) engineering support.
  • In this role you will be required to analyze feedback and data, develop strategies to improve customer satisfaction, and communicate with various departments to ensure customer needs are met.

Responsibilities

  • Build and nurture long-term relationships with suppliers and customers, understanding their unique business needs and goals.
  • Offer value-added services to suppliers and customers, including analysis of their business operations and identification of areas where the client services can drive growth and cost savings.
  • Be the primary point of contact for diverse range of customers, including service providers, smallholder farmers, and booking agents.
  • Collaborate closely with team of IoT engineers to ensure smooth device installations.
  • provide exceptional support, and drive the adoption and utilization of our client’s IoT-enabled platform.

Qualifications / Requirements

  • Bachelor’s degree in an Agric-related course. Masters in Agriculture Economics or a related field would be an added advantage.
  • 5+ years of work experience in customer success, key account management, or a related role in the agriculture or technology industry is preferable.
  • Strategic thinker with an entrepreneurship mindset and innovative approach to problem-solving
  • Proficiency in using digital tools and platforms, with a willingness to learn new technologies.
  • Fluency in a local language and strong English skills, both written and verbal.
  • Strong project management skills to handle multiple campaigns and projects simultaneously.
  • A deep passion for agriculture, technology, and driving social impact
  • Exceptional communication and interpersonal skills, with a proven ability to build strong relationships with a diverse range of stakeholders.

Salary
N500,000 - N750,000 monthly.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  20th September, 2024.

Note

  • Please apply only if you have the requirements and experience to deliver on the job.
  • Relocation support is available for candidates based outside Abuja