Customer Engagement Officer at TrustBanc Group

TrustBanc Group is a reputable financial institution that creates, preserve and nutures wealth.

We are recruiting to fill the position below:

Job Title: Customer Engagement Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Details

• A microfinance arm of a reputable financial institution is looking to hire the services of an experienced Customer Engagement Officer to join its team.
• The incumbent would be responsible for promoting products and services offered by the organization.

Responsibilities

• Call customers using the customer contact provided inhouse.
• Engage customer and potential customers on a one on one as well as group basis.
• Deliver on weekly and monthly target as assigned by management
• Sell group`s product to customer via telephone in a courteous manner.
• Monitors customer’s transaction until disbursement is done.
• Follow up with Credit to ensure prompt resolution of customer`s request

Educational Qualification

• Bachelor’s degree or HND in Marketing, Finance, Economics, Business Administration and other related fields.
• Related Marketing professional Certifications.

Requirements:

• Financial services experience
• Minimum 3 years post qualified experience
• Well-organized with a customer-oriented approach
• Good knowledge of market research techniques and databases
• Excellent knowledge of MS Office, marketing computer software .
• Exquisite communication and people skills.
• Experience in marketing of financial institutions products and services.
• Proven experience as a marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines

How to Apply
Interested and qualified candidates should send their CV to: recruitment@trustbancgroup.com or hr@trustbancgroup.com using the "Job Title" as the subject of the email

Application Deadline  5th May, 2021.