Customer Care Representatives recruitment in a Financial Technology Company

BP Recruits Consulting - Our client, who operates in the Financial Technology Industry Internationally, is looking for a qualified candidate to fill the position below:

Job Title: Customer Care Representative Location: Abuja Job Brief

• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales lead
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Qualification and Experience

• B.Sc Degree in Marketing, Business Administration, Computer Science or any related field
• Minimum of 2 years Customer service working experience

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

How to Apply Interested and qualified candidates should forward their Curriculum Vitae and cover letter to: [email protected] with position and name as the subject of their email.

Application Deadline  12th July, 2017.