Current Vacancies at Fenix International, 20th June, 2019

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Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers. We are recruiting to fill the position below:       Job Title: Service Center Associate Location: Ido, Oyo Job type: Full Time Department: Customer Experience Min. Experience: Mid Level Job Descriptions

• Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
• As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with the customer units and support in the swapping process
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
• Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
• Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
• Assist with product development through conducting field tests and surveys when required
• Help collect data on Customer feedback and satisfaction
• Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Escalate issues or questions to manager if you cannot resolve them
• Make courtesy calls to Fenix customers as requested
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• Degree or diploma in a relevant field from a recognized institution
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with use of computers
• Should demonstrate both verbal and written communication skills
• Proximity to Ido in Oyo state is key

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Interested and qualified candidates should: Click here to apply       Job Title: Service Center Associate Location: Odigbo, Ondo State Type: Full Time Department: Customer Experience Min. Experience: Mid Level Job Description

• Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
• As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Attract new and existing customers to the Service center
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with the customer units and support in the swapping process
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
• Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
• Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
• Assist with product development through conducting field tests and surveys when required
• Help collect data on Customer feedback and satisfaction
• Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Escalate issues or questions to manager if you cannot resolve them
• Make courtesy calls to Fenix customers as requested
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• Degree or Diploma in a relevant field from a recognized institution
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with use of computers
• Should demonstrate both verbal and written communication skills
• Proximity to Odigbo, Ondo state is key

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Interested and qualified candidates should: Click here to apply       Job Title: Service Center Associate Location: Ogbaru, Anambra, Nigeria Department: Customer Experience Type: Full Time Job Description

• Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
• As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Attract new and existing customers to the Service Center
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with the customer units and support in the swapping process
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
• Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
• Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
• Assist with product development through conducting field tests and surveys when required
• Help collect data on Customer feedback and satisfaction
• Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Escalate issues or questions to manager if you cannot resolve them
• Make courtesy calls to Fenix customers as requested
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• Degree or diploma in a relevant field from a recognized institution
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with use of computers
• Should demonstrate both verbal and written communication skills
• Proximity to Ossomala (Ogbaru LG), Anambra state is key

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Interested and qualified candidates should: Click here to apply       Job Title: Marketing & Corporate Communications Manager Location: Victoria Island, Lagos Department: Commercial Type: Full Time Min. Experience: Experienced Job Description

• The Marketing and Corporate Communication Manager will focus on strategies that; increase customer acquisition, retention and loyalty, while building a leading corporate brand.
• The individual will be responsible for developing and driving the overall company marketing strategy ensuring creative execution. The position will require a tight interaction with Commercial, Customer Experience, Strategy, Operations and Products Teams.

The Marketing and Corporate Communication Manager oversees the following:

• Corporate Marketing: Communications,Content Marketing, Branding & Design, Social & Digital Marketing
• Segment Marketing: Marketing strategies for; Product Marketing, Community Relations, Regional Marketing: Nigeria (All States)
• National & International Communications

Duties and Responsibilities

• Oversee the development and implementation of the Company’s overall brand, marketing and communications plan.
• Ability to engage, interact and convert rural potential customers to actual customers
• Collaborate with the leadership team, commercial and product heads to articulate the marketing strategy. This process will involve rigorous prioritization and planning to ensure that the Marketing team provides adequate support to all other teams within the business
• Create and execute a broad marketing strategy for Fenix Nigeria, and be responsible for understanding the business model, the company’s services, products and solutions, and positioning them favourably before target audience markets
• Lead the Corporate Marketing team(Communications, Content,Branding & Design, Events and Online)to create compelling narratives about Fenix Nigeria and present the company in unique ways.
• Develop and oversee budget and resource management
• Create a focused event participation strategy for sponsored and corporate events that will help Fenix Nigeria reach its target audience; Customers & Partnerships.
• Create innovative marketing campaigns for the company’s business segments
• Be an expert in traditional and digital marketing strategies that drive awareness and create leads
• Will be data driven and create a strategy for how to best disseminate Research insights through various communication channels
• Build Fenix Nigeria’s reputation, visibility and Top of Mind Awareness with press, newsletters and thought leadership
• Define customer segments, needs and value propositions
• Define value proposition to potential Partners
• Position Fenix Nigeria as the gateway to valuable data for consumers in the bottom of the pyramid stratum in Nigeria and African
• Launch regional PR and targeted campaigns
• Work with the Commercial Director and Expansion Manager to develop innovative, capturing GTM strategies for new market entry.

Required Skills & Experience

• Bachelor's degree in Marketing, Communications, correlated field. MBA is an added advantage
• Minimum of 4-7 years of marketing experience.
• Strategic thinker and has executed strategic direction for a marketing unit.
• The incumbent must be creative, witty, smart, good narrator, story teller, excellent written, verbal and analytical skills.
• Has worked in a B2C technology business previously. Work experience that covers product launch, strong corporate comms experience, brand management etc.
• Prior experience with working with the rural communities and engagement with same.
• Deep understanding of the various marketing disciplines
• Highly creative and innovative brand builder
• Demonstrated results in building brand equity
• Experience in leveraging customer analytics and segmentation to drive business growth
• Organised and able to follow through and prioritize tasks
• Ability to design marketing strategies and execute them
• Experience as a collaborative, hands on team player and eagerness to learn new tools and / or roll-up sleeves to get the job done,
• Willingness to travel to Fenix markets across Nigeria and Africa
• Good understanding of the factors driving consumption in Nigeria and Africa.

Competences:

• Core Marketing
• Corporate Communications & PR
• Brand Building
• Leads Generation & Conversion
• Strong Sales Support
• Resourceful & curious.

Interested and qualified candidates should: Click here to apply     Job Title: Service Center Associate Location: Abakaliki, Ebonyi Type: Full Time Department: Customer Experience Min. Experience: Mid Level Job Description

• Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• Fenix prides itself on always putting the customer first; the Service Center Associate will be at the forefront of providing world-class customer service to our SmartLife customer across Nigeria.
• As the main point of contact at the Service Center, the role will be to deal with and help resolve any customer complaints while giving the best possible customer experience as well as going beyond call of duty when required.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Attract new and existing customers to the Service Center
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with the customer units and support in the swapping process
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
• Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
• Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
• Assist with product development through conducting field tests and surveys when required
• Help collect data on Customer feedback and satisfaction
• Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
• Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
• Escalate issues or questions to manager if you cannot resolve them
• Make courtesy calls to Fenix customers as requested
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• Degree or diploma in a relevant field from a recognized institution
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with use of computers
• Should demonstrate both verbal and written communication skills
• Proximity to Abakaliki, Ebonyi state is key

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Interested and qualified candidates should: Click here to apply

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